Just picked up my Samsung soundbar, subwoofer and speaker set from Richer Sounds Newcastle after ordering online. Got a quick call to say it was ready, and the team in store were fantastic. The agent... See more
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I searched around for a large screen tv all over the internet and nearby local stores and Richer Sounds offered the best price plus free delivery and most important of all a six year guarantee! I... See more
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Member of staff was helpful explaining the difference between 2 components. He took my order and arranged delivery for the next day - system was easy to set up and works well so far. Thanks again.
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I use richer sounds newcastle regularly for all my home cinema, hi fi equipment Dale and the guys all very knowledgeable and very helpful always a pleasure go over there
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
94-96 Clayton Street, NE1 5PG, Newcastle, United Kingdom
- 0333 900 0032
4.9
Excellent
2K reviews
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All great from ordering over the phone…
All great from ordering over the phone to delivery. Even a refund when the price dropped.
June 1, 2026
Reply from Richer Sounds - Newcastle
Thank you for your wonderful feedback
First time using RS
First time using RS. Good advice given to me instore and they even beat Amazon’s price. I will definitely use again in the future for any audio or visual products. Good delivery as well by their delivery partner, ordered in store at 4pm, delivered the next day, you can’t ask for any better than that.
June 2, 2026
Reply from Richer Sounds - Newcastle
Thanks for your great feedback and for supporting local business.
Great service and brilliant product
June 1, 2026
Reply from Richer Sounds - Newcastle
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Great Service
Ordering was straight forward, delivery was sooner than expected but I was still given enough notice.
Deliver staff were really kind. Zak and Ian were very helpful.
June 1, 2026
Reply from Richer Sounds - Newcastle
Thank you for your wonderful feedback
Great service. Great advice
The service was quick and friendly. The product i asked for was not available. I was advised by the salesman as to an alternative which he described as 'good as'. He was wrong. They're better and at a lower price.
May 30, 2026
Reply from Richer Sounds - Newcastle
Thank you for your 5 star review!
Exceptional staff, service, knowledge and delivery
Exceptional staff, service, knowledge and delivery.
Never felt pressured into buying a product. The Ruark system is proving perfect for our home and connectivity of our 60 years of music on all platforms we’ve acquired. Thanks for your understanding and expert guidance.
May 29, 2026
Reply from Richer Sounds - Newcastle
Thank you for your 5 star review, it’s lovely to read your comments.
AT-LP3 Great customer service, great product.
I had trouble setting up my AT-LP3 turntable thanks to my lack of experience, but popping into my local shop and speaking with one of your shop assistants soon had me diagnose the problem. The product itself is fantastic for the price and my music has never sounded better.
May 28, 2026
Reply from Richer Sounds - Newcastle
Thanks for your 5 star review, we look forward to seeing you again next time
The best Hi Fi shop in Newcastle.
I needed to diagnose what had happened to my surround sound and whether the fault was with my amp or subwoofer. So I visited richer sounds Newcastle and Euan the deputy manager took time to diagnose the problem and guided me to purchase a replacement amp which has significantly improved the sound stage while watching TV or listening to music.
The value comes first from the knowledge of the staff who identify your needs and match the best product for your budget.
Their customer service is excellent and I found them to have the most comprehensive range of quality products in Newcastle.
I will be visiting again soon to get advice for the creation of a new system for a larger room.
May 5, 2026
Reply from Richer Sounds - Newcastle
Thanks for your great feedback and for supporting local business.
I bought a Cambridge hifi system with…
I bought a Cambridge hifi system with teac double cassette deck recorder player
The staff at richer sounds REALLY CARE l had ideas of what l wanted the guy gave me totally impartial advice really helpful to me REALLY CARED
l got it installed for £100 l thought this was excessive cos Sony centres Currys AO only charged £50 l told Julian richer yes he exists talked to me(a truly wonderful guy)
He listened said £100 was alot and refunded me £50 so he matched the rest(charges this now)
Unfortunately my teac failed one deck failled SAM from my local store came and took it back for repair but AMAZING THIS HE GAVE ME HIS HIGH END SONY CASSETTE DECK SO I COULD PLAY MY CASSETTES WHILE MY DECKS WERE AWAY
WOW THIS WAS I TOLD JULIAN RICHER ABD HE GAVE SAM A WEEK A YEAR AT HIS HOLIDAY LETS AMAZING ALROUND
RICHER SOUNDS ARE TRULY AMAZING THIS PROVES THAT STAFF THAT REALLY CARE
6 YEARS GUARANTEES ON MANY PRODUCTS
I BOUGHT 2 SONY X700 HIGH END DVD PLAYERS WITH Dolby ATMOS SOUND AND DOLBY VISION PLAYBACK I BOUGHT THEM FROM RICHER SOUNDS ON LINE BOTH WONDERFUL AT A WONDERFUL PRICE TOO
£274 each when Sony web site Currys AO etc £279 SO VERY COMPETITIVE PRICES TOO
EVERYONE AT RICHER SOUNDS FROM THEIR FOUNDER DOWN TO THEIR SALESMEN LIKE SAM REALLY CARE AND THEY PROVE IT MY ADVICE BUY FROM Richer SOUNDS YOU WONT BE Disappointed AND IF THE WORST HAPPENS AND YOUR PRODUCT BREAKS DOWN THERE WAITING TO HELP LIKE OUTSTANDING SAM AT MY LOCAL STORE
stewart
May 12, 2026
Unprompted review
Reply from Richer Sounds - Newcastle
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Always helpful on visiting shop or over…
Always helpful on visiting shop or over phone.Not the brightest technically but always patient and explain sometimes multi times.NEVER refused to help.That is why I will always shop local.
Cheers Ted
May 26, 2026
Reply from Richer Sounds - Newcastle
Thanks for taking the time to leave your review. It’s great to hear our team have been consistently helpful, both in store and over the phone.
We really appreciate you recognising their patience and willingness to go the extra mile, it means a lot, and we’re glad it keeps you supporting local business.
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Reply from Richer Sounds - Newcastle
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Reply from Richer Sounds - Newcastle
Thanks for your 5 star review, we look forward to seeing you again next time
Bought a wiim mini
Bought a wiim mini, reserved over the phone as couldnt get into store until the next day, only 1 left in stock and to my surprise it was reserved for me to collect
May 22, 2026
Reply from Richer Sounds - Newcastle
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Reply from Richer Sounds - Newcastle
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
First class experience.
From first contact (out of hours) to a first class delivery experience a truly faultless service. After an horrendous recent purchase experience I can only say that Richer Sounds have restored my faith in on-line retail.
May 19, 2026
Reply from Richer Sounds - Newcastle
Thank you for your 5 star review!
Excellent service and very friendly
Excellent service and very friendly. Item was reduced and only an ex demo left so I got more discount, even better.
May 19, 2026
Reply from Richer Sounds - Newcastle
Thank you for your wonderful feedback
Tracked down a rare item for me.
Really helpful in contacting me to inform me of a restocked item I'd been looking for.
Euen dealt with everything really quickly. Great value. Packaged well and sent the same day.
Very happy customer.
May 19, 2026
Reply from Richer Sounds - Newcastle
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Reply from Richer Sounds - Newcastle
Thanks for your kind review, we look forward to your next visit.
we were shown the products we needed…
we were shown the products we needed and the service and attention was great , and the delivery to our house was spot on , thanks very much. great sony tv and sound bar , working perfect.
May 14, 2026
Reply from Richer Sounds - Newcastle
Thank you for your wonderful feedback
This is my third TV in a little over 15…
This is my third TV in a little over 15 years from Richer Sounds.
Knowledge and Service is top notch - as is the warranty.. TV #2 developed a fault in its 3rd year and replaced no problem.
Will always buy from them with this level of customer support.
May 15, 2026
Reply from Richer Sounds - Newcastle
Thank you for your 5 star review!
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