Richer Sounds - Nottingham Reviews 

2,158
TrustScore 5 out of 5

5.0

108 Mansfield Road, NG1 3HD Nottingham, GB


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Rated 5 out of 5 stars

Wanted a new TV and after a lot of research settled on a Loewe 48" Stellar. Very few places offer this make of TV so visited Richer Sounds in Nottingham. Firstly, free parking around the back of the... See more

Company replied

Rated 5 out of 5 stars

We did visit the store knowing which tv model we wanted and although there wasn't one on show, due to limited space, we decided to go ahead with the purchase as it was a very good price. Having previo... See more

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Rated 5 out of 5 stars

I Had a Cello TV delivered and installed on July 9th, but after checking the picture it was found to be unsuitable. George the engineer took it back and refitted my original TV. Returning to the sh... See more

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Rated 5 out of 5 stars

The person who took my call was friendly and very helpful. It didn't take very long to place my order and I'm looking forward to taking delivery of my mini radio/CD player in mid July. I've dealt wi... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 108 Mansfield Road, NG1 3HD, Nottingham, United Kingdom

  • 0333 900 0035

5.0

Excellent

TrustScore 5 out of 5

2K reviews

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5.0

All reviews

(2,158)

24,313 reviews in the last 12 months

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Rated 5 out of 5 stars

Knowledgeable staff who are prepared to…

Knowledgeable staff who are prepared to spend time understanding your requirements.

Don't try and constantly up sell and prices are competitive.

February 12, 2026
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Reply from Richer Sounds - Nottingham

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Superb shopping experience

We visited the Nottingham shop and were greeted by Dave. His approach was friendly, helpful and professional and it was clear that he was very knowledgeable. There was no pressure to buy and he listened carefully to our questions. Our previous TV was 18 years old, and technology has moved on massively over that period. Dave was able to help us with answers to questions about using a new TV with some of our older equipment. He took time to explain our options and we never felt rushed.
We bought our new TV and we're highly delighted with it.
The whole shopping experience was brilliant. Thank you so much.

February 11, 2026
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Reply from Richer Sounds - Nottingham

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Thought I new what amp I wanted

Thought that i new what amplifier I wanted but after talking to staff I changed my mind, paid a little more and so far seems a good choice, better amp than my blown NAD. Will be looking for a new TV shorthand will certainly be calling in to RS. Thanks for your help and professional service

February 11, 2026
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Reply from Richer Sounds - Nottingham

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Staff know what they're talking about.

Staff know what they're talking about. Very knowledgeable and professional. The service is personal and not dictated by a screen!

February 10, 2026
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Reply from Richer Sounds - Nottingham

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

I visited the Nottingham store with the…

I visited the Nottingham store with the intention of upgrading my speakers. After reading reviews and finding out which complimented my current amplifier, I had a list of four contenders.
On this visit I was served by Dave, who could not have more helpful. Sensing that I was still undecided he told me to give him ten minutes and he would set them up so I could hear them for myself.
This left me in no doubt which set was right for me. Keep up the good work. I will certainly be back in the future.

February 9, 2026
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Reply from Richer Sounds - Nottingham

Thank you for your wonderful feedback

Rated 5 out of 5 stars

First time customer online

First time customer online, but been a customer for years. Always very friendly staff in the notts shop, I still own the original system that was brought from the shop. Still sounds just as good as it did on day of purchase. Real good prices, and always top quality products. They have prices to suit all budgets to. I added a klipsch 12 inch subwoofer to my system, they was the cheapest price on the Web. And wow these subwoofers are 5 stars from me, if you like your bass these are amazing, real good sound quality.im just waiting on richer sounds to get there finger out for a discount code, so I can upgrade my speakers lol nudge nudge wink wink

February 9, 2026
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Reply from Richer Sounds - Nottingham

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Brilliant

Brilliant team! I went in knowing I didn't know much about what I needed, but I gave my budget to a member of staff who talked me through the options and quality of products, helping me choose what worked for what I needed. I'm so pleased with my new setup!
One of the items I ordered came with some faulty batteries so I emailed the store and within a day they'd sent me a new one and taken the old away, with no problem at all. Thank you :)

February 7, 2026
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Reply from Richer Sounds - Nottingham

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Great service and delivery

Great service and delivery

February 6, 2026
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Reply from Richer Sounds - Nottingham

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Very Knowledgeable Staff.

The sales guy seemed to know his stuff. There was no effort to try and sell us something we didn't want or need.

February 5, 2026
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Reply from Richer Sounds - Nottingham

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Staff very knowledgeable

Staff very knowledgeable, helpful & eager to please

June 16, 2025
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Reply from Richer Sounds - Nottingham

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 2 out of 5 stars

Poor sales/delivery experience

I prefer to shop in person to support small businesses. I visited Richer Sounds Nottingham for a Denon CD player/Radio. The assistant offered the one on display without offering a choice. At my request they ordered an alternative and arranged delivery for Tuesday. The (failed) delivery was attempted Mon. On contacting Richer Sounds we were told they had been 'proactive' in delivering Mon, a day I didn't want. I felt the response too flippant.

January 31, 2026
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Reply from Richer Sounds - Nottingham

Thank you for your feedback, I'm genuinely sorry that you were not satisfied following a recent visit to us. I agree, the item should have been delivered on the requested day and it's disappointing that the colleague clearly didn't tune into your justified dissatisfaction.

We will of course review your experience with the store asap and in the meantime contact you to ensure the item is delivered successfully, and the matter resolved to your satisfaction..

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

Rated 5 out of 5 stars

First time buying from Richer Sound

First time buying from Richer Sound, bought a Yamaha soundbar and rear speakers online. After placed my order the item arrived on time. Fantastic delivery & warranty service (have to replace one rear speaker after a month ) will definitely be buying more from this company again, can't rate them highly enough, 5 star rating for me.

January 30, 2026
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Reply from Richer Sounds - Nottingham

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Friendly

Friendly, informed advice, directed me to heavily price-reduced speakers. Terrific, and thank you.

February 2, 2026
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Reply from Richer Sounds - Nottingham

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Great service from Alex from first call…

Great service from Alex from first call to appointment, helped us find a 100” TV and helped with arranging with fitment onto the wall too. Just got it fitted sunday love it

February 2, 2026
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Reply from Richer Sounds - Nottingham

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Staff very knowledgeable

Staff very knowledgeable, and helpful, there was no salesman pressure. And all questions were answered.

February 2, 2026
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Reply from Richer Sounds - Nottingham

Thanks for your kind review, we look forward to your next visit.

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