Richer Sounds - Nottingham Reviews 

2,162
TrustScore 5 out of 5

5.0

108 Mansfield Road, NG1 3HD Nottingham, GB


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Rated 5 out of 5 stars

Wanted a new TV and after a lot of research settled on a Loewe 48" Stellar. Very few places offer this make of TV so visited Richer Sounds in Nottingham. Firstly, free parking around the back of the... See more

Company replied

Rated 5 out of 5 stars

We did visit the store knowing which tv model we wanted and although there wasn't one on show, due to limited space, we decided to go ahead with the purchase as it was a very good price. Having previo... See more

Company replied

Rated 5 out of 5 stars

I have been using Richer Sounds for a number of years and always go back to them when I require some form of electronic device (that Richer Sounds cover). All the staff are always very helpful and th... See more

Company replied

Rated 5 out of 5 stars

I Had a Cello TV delivered and installed on July 9th, but after checking the picture it was found to be unsuitable. George the engineer took it back and refitted my original TV. Returning to the sh... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 108 Mansfield Road, NG1 3HD, Nottingham, United Kingdom

  • 0333 900 0035

5.0

Excellent

TrustScore 5 out of 5

2K reviews

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5.0

All reviews

(2,162)

24,564 reviews in the last 12 months

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Rated 5 out of 5 stars

Helpful advice

Helpful advice provided on the phone and arranged delivery at a time to suit me.

March 3, 2026
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Reply from Richer Sounds - Nottingham

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Best shopping experience I've had in a long time

I visited the Nottingham branch with a vague idea of what I wanted, Ben was super helpful and professional in understanding my needs and turned the whole thing around making sure I got exactly what I was aiming for and more...considering my budget and high expectations.. his knowledge and understanding were spot on and I have a brilliant audio set up.. he told me to call if I had any questions which as did as I lacked some basic set up experience and now I'm flying.. thanks to you all

March 3, 2026
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Reply from Richer Sounds - Nottingham

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Very knowledgeable staff in-store

Very knowledgeable staff in-store. High quality range of products. Very good advice and quick delivery.

March 2, 2026
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Reply from Richer Sounds - Nottingham

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

The shops offer great advice

I bought speakers and stands online and decided I wanted more, but wanted to check the best ones to buy, so I went in-store.
Everything was delivered quickly. Very happy with my new set up.

March 1, 2026
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Reply from Richer Sounds - Nottingham

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Helpful

Helpful. Arranged a next day delivery.

February 27, 2026
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Reply from Richer Sounds - Nottingham

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

The richer sounds experience

It's quite simple you get to an age were you like to see what your buying before you part with your money I have had a few items from richer sounds and found them to be really helpful and friendly and nothing is to much trouble,I would highly recommend them just big shout out to the Nottingham team for your help 🤔😎

February 28, 2026
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Reply from Richer Sounds - Nottingham

Thank you for your wonderful feedback

Rated 4 out of 5 stars

Hisense TV not perfect

As usual, the guys at Nottingham Richer Sounds were great and very helpful. The 4 star review is mainly due to the fact that I couldn't see the Hisense 75in tv in action before buying and had to rely on comments on the Richer Sounds reviews and in-store advice. After a few days with the tv on the wall at home it's taken quite some time to get the picture quality right, with alot of backlight issues to resolve. Overall I'm impressed with the tv but the inconsistent backlighting on the panel have been annoying.

February 28, 2026
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Reply from Richer Sounds - Nottingham

Thank you for taking the time to leave your comments, I'm sorry that the Hisense TV you ended up purchasing was not on available to view at the time. I will of course feed this back to the store so they can review what is showing within the store display.

Apologies also that tweaking the picture has taken some time to get right, we are always here to help either at branch or central level technical support, so do get in touch should you need any assistance with the TV from here.

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Rated 5 out of 5 stars

Great knowledge

Great knowledge, service and delivery

February 27, 2026
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Reply from Richer Sounds - Nottingham

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Staff were really helpfull and you had…

Staff were really helpfull and you had the product i wanted in stock
Theres also parking which is a bonus
The product was competitivly priced and also came with a 6yr warranty

February 26, 2026
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Reply from Richer Sounds - Nottingham

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Great service

Hi , Ian at Nottingham was very informative & made the transaction very easy.

February 25, 2026
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Reply from Richer Sounds - Nottingham

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Great communication

Great communication, smooth transaction. Pleasant experience.

February 24, 2026
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Reply from Richer Sounds - Nottingham

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

TV purchase

Ordered an LG television from you guys as you quite simply were the most competitive in terms of price and could not have been more helpful on the telephone (Nottingham shop). In addition, your customer service and knowledge of the product were outstanding. I ordered the product lunchtime on Monday and received it the very next day at 0800. Superb service from start to finish.

February 23, 2026
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Reply from Richer Sounds - Nottingham

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Richer Sounds - Nottingham

The whole team at the Nottingham store are obliging and knowledgeable.
Ben, who gave our demonstration, was very accommodating and gave us some good advice

February 11, 2026
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Reply from Richer Sounds - Nottingham

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Fabulous service from richer sound in…

Fabulous service from richer sound in Nottingham. They helped my mum pick the right tv for them. The staff were knowledgeable, super helpful including carrying the tv to the car. They took the old tv in to recycle and helped me when I couldn’t connect to get channels. Absolutely first class service again from them. Thank you so much

February 28, 2026
Unprompted review
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Reply from Richer Sounds - Nottingham

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Excellent customer service

Great choice,great price, and excellent customer service.

February 20, 2026
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Reply from Richer Sounds - Nottingham

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Very helpful and knowledgeable

Very helpful and knowledgeable. First class service.

February 20, 2026
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Reply from Richer Sounds - Nottingham

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

The products we had shortlisted on your…

The products we had shortlisted on your website were all on display
This enabled us to accurately compare picture quality side by side
The sales person was very helpful by giving us details of each tv, the pros and cons

February 19, 2026
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Reply from Richer Sounds - Nottingham

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Richer Sounds Nottingham…

I called the Richer Sounds Nottingham team regarding the compatibility of a new Marantz CD6007 player with my existing Staljes NS3 active speakers. The technical advise was positive, thorough and just what I wanted to hear. Following the conversation I placed the order for the CD player online and collected from store the following day. In summary, positive advice, easy shopping and very professional service.

February 17, 2026
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Reply from Richer Sounds - Nottingham

Thank you for your 5 star review, it’s lovely to read your comments.

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