Richer Sounds - Prestwich Reviews 

2,131
TrustScore 5 out of 5

4.9

415-419 Bury New Road, M25 1AA Prestwich, GB


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Rated 5 out of 5 stars

Went to Richer Sounds in Prestwich looking for help and advice. Met the store manager Sam there who was without a doubt the most informed and happy gentleman I have met in a long time, he set up diffe... See more

Company replied

Rated 5 out of 5 stars

It seems the norm these days, that companies are focused on selling. Its when there are issues that shows how good or bad customer service is. My LG tv bought from Ellis at Richer Sounds, and less th... See more

Company replied

Rated 5 out of 5 stars

The guys at Richer Sounds couldnt have been more helpful when placing the order for the new TV . It was quick , efficient and secure , with the right level of advice . The delivery guys were also spo... See more

Company replied

Rated 5 out of 5 stars

We knew which Hifi system we wanted to buy but had a few questions regarding attaching our own speakers. The staff member was very helpful and even showed us on his computer which connector we needed... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 415-419 Bury New Road, M25 1AA, Prestwich, United Kingdom

  • 0333 900 0042

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(2,131)

24,752 reviews in the last 12 months

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Rated 5 out of 5 stars

Contacted store by phone spoke to Noah…

Contacted store by phone spoke to Noah who gave us the information required so that we could digest the information and decide on whether or not to purchase a tv. Went to the shop the next day spoke to assistant manger who explained in depth the specifications of a Samsung smart tv 43", Returned the next day obtained a price match with John Lewis and also joined the VIP club which gave us further discount. Cant fault the service,and the stock available. Will use again

February 23, 2026
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Reply from Richer Sounds - Prestwich

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Excellent service and advice

Excellent service and advice from the Prestwich branch. I was waiting for the arrival of the latest Technics SL1210-Mk7, I didn’t pre-order but called in on spec the day they were due in. Whilst I wasn’t expecting to see one at the shop on the Saturday they ordered me one from the main depot and it arrived Monday.

February 21, 2026
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Reply from Richer Sounds - Prestwich

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Nice down to earth guys who served us

Nice down to earth guys who served us, nothing was to much to ask & our purchases were prompt...

February 21, 2026
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Reply from Richer Sounds - Prestwich

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Sorry,l don’t do reviews

Sorry,l don’t do reviews

February 21, 2026
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Reply from Richer Sounds - Prestwich

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

As good as ever

As good as ever! Richer are the only company I can recommend without any hesitation whatsoever. The entire family have been customers for years and they’ve never once let us down.

February 20, 2026
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Reply from Richer Sounds - Prestwich

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Fantastic help at Prestwich Store

I recently visited the Prestwich store and was helped by a guy called Ellis. He was incredibly helpful and immediately put me at ease after a stressful move had meant either I had a problem with my turntable or amp. Ellis helped me diagnose the problem was the amp and was trying his upmost to help me without me needing to spend anything. In the end it was best to get the amp replaced and Ellis stuck within my budget and got me a great deal on a new amp and am really happy with it. His colleague Dom was also really friendly and cheerful and helped Ellis with finding the right product for me, at no point did i ever feel pressured. I've always purchased from Richer Sounds and this experience proved to me why I always do. I'll be back soon for a CD player and maybe a cassette player

February 23, 2026
Unprompted review
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Reply from Richer Sounds - Prestwich

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Two assistants in Richer Sounds…

Two assistants in Richer Sounds Prestwich didn't get names dealt with the younger of the two, nice to go into a store and speak with someone who knows their job. Pleasure to deal with. (The older one seemed a bit grumpy.

February 16, 2026
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Reply from Richer Sounds - Prestwich

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Buy from Richer sounds for a richer experience

The people at Richer Sounds are helpful, and highly knowledgeable about audio-vision tech.
They have a very fair returns policy unlike other retailers, and the VIP Club is great with money off.
They even give you a brolly to keep if it's raining. Unfortunatley, it wasn't raining when I visited.

February 12, 2026
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Reply from Richer Sounds - Prestwich

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

I like to say that richer sounds are…

I like to say that richer sounds are brilliant . I was looking for a turntable in the clearance stock and two turntables stood out at me with my budget and I didn’t know which one to go for but the problem was one was near Manchester and the other was I Chester and I live in between them both . So I rang both shops up and asked questions about both turntables and Chester told me if it was his money then go for for the pro-ject turntable. And he was was right . Thank you to richer sounds.

February 12, 2026
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Reply from Richer Sounds - Prestwich

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Excellent service and knowledge

Was after a system and called in. Noha was very good got me sorted with plenty of advice. Will definitely use again and recommend them. Thanks again guys excellent service.

February 18, 2026
Unprompted review
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Reply from Richer Sounds - Prestwich

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Went looking for a sound bar and woofer…

Went looking for a sound bar and woofer the guy who served me gave me good advice he was’nt pushy new everything about the product I ended up by buying from them, Told me I would receive it in 3 days received it next day, great service would certainly shop there again.

February 12, 2026
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Reply from Richer Sounds - Prestwich

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Richer Sounds is my 1st choice.

Richer Sounds is my 1st choice when looking for entertainment equipment. Staff are very knowledgeable and take the time to listen to your requirements, advise on which equipment is suitable but only after spending time on finding what equipment is available in Stock.
Specialist delivery company assures you it will be handled with care and delivered in a timely manner well within the delivery window.

February 11, 2026
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Reply from Richer Sounds - Prestwich

Thank you for your 5 star review!

Rated 5 out of 5 stars

Great people who know their stuff

As always, very helpful and knowledgeable. It’s a pleasure to shop there. Well done RS Prestwich, gt Manchester.

February 8, 2026
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Reply from Richer Sounds - Prestwich

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

All good

All good. Items arrived on time and work great.

February 6, 2026
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Reply from Richer Sounds - Prestwich

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Following receipt of Sale Items I left…

Following receipt of Sale Items I left an email query regarding possible availability of a sound bar to go with my new TV.
Had excellent customer experience and service from Richer Sounds Prestwich Branch resulted in me purchasing (by telephone) and receiving prompt delivery of a sound bar which suited my needs perfectly and at a great price.

February 5, 2026
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Reply from Richer Sounds - Prestwich

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

We we’re assisted by Dom he was very…

We we’re assisted by Dom he was very helpful
answering our questions and our experience with
his help made our choices easier.

January 30, 2026
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Reply from Richer Sounds - Prestwich

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

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