Went to Richer Sounds in Prestwich looking for help and advice. Met the store manager Sam there who was without a doubt the most informed and happy gentleman I have met in a long time, he set up diffe... See more
Company replied
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Went to Richer Sounds in Prestwich looking for help and advice. Met the store manager Sam there who was without a doubt the most informed and happy gentleman I have met in a long time, he set up diffe... See more
Company replied
It seems the norm these days, that companies are focused on selling. Its when there are issues that shows how good or bad customer service is. My LG tv bought from Ellis at Richer Sounds, and less th... See more
Company replied
The guys at Richer Sounds couldnt have been more helpful when placing the order for the new TV . It was quick , efficient and secure , with the right level of advice . The delivery guys were also spo... See more
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We knew which Hifi system we wanted to buy but had a few questions regarding attaching our own speakers. The staff member was very helpful and even showed us on his computer which connector we needed... See more
Company replied
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
415-419 Bury New Road, M25 1AA, Prestwich, United Kingdom
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Contacted store by phone spoke to Noah who gave us the information required so that we could digest the information and decide on whether or not to purchase a tv. Went to the shop the next day spoke to assistant manger who explained in depth the specifications of a Samsung smart tv 43", Returned the next day obtained a price match with John Lewis and also joined the VIP club which gave us further discount. Cant fault the service,and the stock available. Will use again

Reply from Richer Sounds - Prestwich
Excellent service and advice from the Prestwich branch. I was waiting for the arrival of the latest Technics SL1210-Mk7, I didn’t pre-order but called in on spec the day they were due in. Whilst I wasn’t expecting to see one at the shop on the Saturday they ordered me one from the main depot and it arrived Monday.

Reply from Richer Sounds - Prestwich
Nice down to earth guys who served us, nothing was to much to ask & our purchases were prompt...

Reply from Richer Sounds - Prestwich

Reply from Richer Sounds - Prestwich
As good as ever! Richer are the only company I can recommend without any hesitation whatsoever. The entire family have been customers for years and they’ve never once let us down.

Reply from Richer Sounds - Prestwich
The staff were very helpful and the order arrive a week ahead of schedule

Reply from Richer Sounds - Prestwich
I recently visited the Prestwich store and was helped by a guy called Ellis. He was incredibly helpful and immediately put me at ease after a stressful move had meant either I had a problem with my turntable or amp. Ellis helped me diagnose the problem was the amp and was trying his upmost to help me without me needing to spend anything. In the end it was best to get the amp replaced and Ellis stuck within my budget and got me a great deal on a new amp and am really happy with it. His colleague Dom was also really friendly and cheerful and helped Ellis with finding the right product for me, at no point did i ever feel pressured. I've always purchased from Richer Sounds and this experience proved to me why I always do. I'll be back soon for a CD player and maybe a cassette player

Reply from Richer Sounds - Prestwich
helpful store staff and deliver staff - nothing was too much trouble

Reply from Richer Sounds - Prestwich
Two assistants in Richer Sounds Prestwich didn't get names dealt with the younger of the two, nice to go into a store and speak with someone who knows their job. Pleasure to deal with. (The older one seemed a bit grumpy.

Reply from Richer Sounds - Prestwich
The people at Richer Sounds are helpful, and highly knowledgeable about audio-vision tech.
They have a very fair returns policy unlike other retailers, and the VIP Club is great with money off.
They even give you a brolly to keep if it's raining. Unfortunatley, it wasn't raining when I visited.

Reply from Richer Sounds - Prestwich
I like to say that richer sounds are brilliant . I was looking for a turntable in the clearance stock and two turntables stood out at me with my budget and I didn’t know which one to go for but the problem was one was near Manchester and the other was I Chester and I live in between them both . So I rang both shops up and asked questions about both turntables and Chester told me if it was his money then go for for the pro-ject turntable. And he was was right . Thank you to richer sounds.

Reply from Richer Sounds - Prestwich
Was after a system and called in. Noha was very good got me sorted with plenty of advice. Will definitely use again and recommend them. Thanks again guys excellent service.

Reply from Richer Sounds - Prestwich
Helpful knowledgeable shop staff. Competitive pricing.

Reply from Richer Sounds - Prestwich
Went looking for a sound bar and woofer the guy who served me gave me good advice he was’nt pushy new everything about the product I ended up by buying from them, Told me I would receive it in 3 days received it next day, great service would certainly shop there again.

Reply from Richer Sounds - Prestwich
Richer Sounds is my 1st choice when looking for entertainment equipment. Staff are very knowledgeable and take the time to listen to your requirements, advise on which equipment is suitable but only after spending time on finding what equipment is available in Stock.
Specialist delivery company assures you it will be handled with care and delivered in a timely manner well within the delivery window.

Reply from Richer Sounds - Prestwich
Always great service and knowledge Andy the manager does a fantastic job job

Reply from Richer Sounds - Prestwich
As always, very helpful and knowledgeable. It’s a pleasure to shop there. Well done RS Prestwich, gt Manchester.

Reply from Richer Sounds - Prestwich

Reply from Richer Sounds - Prestwich
Following receipt of Sale Items I left an email query regarding possible availability of a sound bar to go with my new TV.
Had excellent customer experience and service from Richer Sounds Prestwich Branch resulted in me purchasing (by telephone) and receiving prompt delivery of a sound bar which suited my needs perfectly and at a great price.

Reply from Richer Sounds - Prestwich
We we’re assisted by Dom he was very helpful
answering our questions and our experience with
his help made our choices easier.

Reply from Richer Sounds - Prestwich
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