Richer Sounds - Reading Reviews 

1,783
TrustScore 5 out of 5

4.9

114 Oxford Road, RG1 7NE Reading, GB


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Rated 5 out of 5 stars

My LG OLED was showing screen burn after 4 years. Richer customer support was excellent despite my fit of anger at the situation. They recommended not going on the OLED route again but as LG now offer... See more

Company replied

Rated 5 out of 5 stars

On entering the shop, I was instantly greeted by friendly staff, they were knowledgeable and helpful. They offered products to suit my needs. The unit I purchased is excellent. Perfect for my system.... See more

Company replied

Rated 5 out of 5 stars

I was served by Luke in Telesales who was patient & helpful. I've been a Richer customer since 1989 & NEVER had a problem - always pleasant to browse & purchase. Despite opting for free postage... See more

Company replied

Rated 5 out of 5 stars

Very good as usual. Not sure who courier was used but the driver threw all of the packets/boxes around the van when trying to dig out the speakers. Did not seem to be bothered when I asked if he was n... See more


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(1,783)

24,564 reviews in the last 12 months

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Rated 5 out of 5 stars

Great experience with Richer Sounds…

Great experience with Richer Sounds Reading. Dan provided excellent customer service—friendly, knowledgeable, and really helpful in choosing the right earbuds. Made the whole process quick and easy. Highly recommended!

March 19, 2026
Unprompted review
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Reply from Richer Sounds - Reading

Thank you for your 5 star review!

Rated 5 out of 5 stars

Always great service

Always great service and I'm regularly recommending Richer Sounds. I've taken friends and my neighbour, who have bought and today suggested my son call in.
Friends tell me to leave may card at home so I done spend. Ha Ha

March 17, 2026
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Reply from Richer Sounds - Reading

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Wouldn't go anywhere else for a TV…

Wouldn't go anywhere else for a TV brilliant service great price and a six year guarantee you don't get this anywhere else so always my first choice go to shop

March 13, 2026
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Reply from Richer Sounds - Reading

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Great team at Reading

Great team at Reading, big shout out to James, went in dead set on a particular brand, showed me another option which gave me food for thought. Also changed my view on soundbar set up rather than the full AV set up I have but no longer the room for it.
Really please with the TV/Soundbar combo and thank you for honoring your price quoted, very happy

March 12, 2026
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Reply from Richer Sounds - Reading

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Speedy delivery & fantastic staff

Speedy delivery.
Very helpful staff in the Reading branch.

March 12, 2026
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Reply from Richer Sounds - Reading

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Best in the u.k

I think richer sounds is the best place for tvs and other systems and there price beater is OP

March 11, 2026
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Reply from Richer Sounds - Reading

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Great advice resulting in an informed choice

I went in looking at a specific TV, which was made available to me to look at. However, Dan asked me a number of questions to understand what I was really looking for and offered some alternatives, ultimately resulting in me changing my mind. Combined with a refurbished model being available I ended up with a better TV than I was looking for originally and at a lower price. Now that the TV has been delivered and installed, I'm very happy with the performance. No issues at all with the service.

March 7, 2026
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Reply from Richer Sounds - Reading

Thank you for your 5 star review!

Rated 5 out of 5 stars

Excellent service at Richer Sounds.

Excellent service at Richer Sounds.

Steve at Richer Sounds was very attentive and quickly identified our needs and budget. As a result, we bought our new 55" OLED LG TV from them and have not looked back since! It has MARVELLOUS picture and sound quality. All thanks to Steve!

March 7, 2026
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Reply from Richer Sounds - Reading

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Great advice and service

Steve was helpful on my first prospective first visit - providing expert advice about how I might add on to the equipment I already own; and the second when I returned to buy. Great service.

March 7, 2026
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Reply from Richer Sounds - Reading

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

A Philips TV update went wrong and…

A Philips TV update went wrong and bricked it. The five year warranty paid out, so why would I buy from anywhere else? Richer Sounds is brilliant.

May 22, 2025
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Reply from Richer Sounds - Reading

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Dan from the Oxford Road store has been…

Dan from the Oxford Road store has been a great help for me every time I have been in contact.

After asking questions outside of store hours, I was called within the hour of opening the next day 2 out of 2 times. Helped me source and deliver stock from another store to my address and gave fantastic and preemptive advice. Awesome stuff!

March 5, 2026
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Reply from Richer Sounds - Reading

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Great experience and very happy customer

It was a great experience from start to finish. Luke, the Shop Assistant Trainee, has been very helpful in helping with the products within my budget.
I will shop at Richersounds again if needed.

March 2, 2026
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Reply from Richer Sounds - Reading

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Getting exactly what I wanted... Thank you!

Clear understanding of what I was looking for in terms of sound, environment and connectivity for a speaker and streaming system. Great to have the enclosed demo experience which helped us fully understand the range of speakers we were initially interested in. And we felt we made our own choices with great consistent advice on any topic or any question. Really commend Matt and James for their patience and professionalism. We really enjoy the new LG OLED and look forward to the Dali Omnicons, Arcam SA35 and Chord cable installation soon. Many thanks all. Will certainly recommend RS Reading.

March 1, 2026
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Reply from Richer Sounds - Reading

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Helpful staff nad good product

Helpful staff that listened to what my requirements were and offered me a few different options to try and find the right solution. The product that was recommended is working really well and was very easy to set up.

February 28, 2026
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Reply from Richer Sounds - Reading

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

James was very helpful at helping me…

James was very helpful at helping me pick out my new Tv. Great service, will be back!

March 4, 2026
Unprompted review
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Reply from Richer Sounds - Reading

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

As always

As always, excellent service from the Hi-fi experts.

February 25, 2026
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Reply from Richer Sounds - Reading

Thanks for your feedback, great to read you were happy with our service.

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