Richer Sounds - Reading Reviews 1,732

Great to deal with.

Quick, helpful and efficient.

Excellent service as always.

Steve and his team are incredibly knowledgeable and friendly and helped me get what I needed and gave me the know how to do the installation.

It's really refreshing to talk to people with actual knowledge about the products they sell. Nothing is too much trouble particularly when demonstrating a product. Other retailers could learn lessons!

Repaired a speaker thanks to help from the Richer Sounds team. Always helpful and knowledgeable and very willing to spend some time with customers. Please keep the human touch, it sets you apart from the rest. Thanks.

I have used Richer Sounds over the years and would continue to do so after this experience. After going to the store (rather than online) the sales adviser was knowledgeable and helped us select the right TV to fit our needs.

I decided that I wanted to get back into vinyl after a few years of CD', then Spotify via Sonos. I did my research into the items/brands I was interested in and decided that rather than shop online from faceless sellers, my wife and I visited Richer Sounds in Reading. We were looked after by Rory, a really knowledgeable, nice young bloke. Rory helped me to shortlist various components and explained the ins and outs of each. His knowledge was impressive. Not only was his expertise impressive, so was the way he deals with customers as not once did he try to push us into buying the products he was demoing. At the time, I'd arranged a visit to another retailer to demo different brands but after our trip to Reading, I cancelled the appointment and purchased from the Reading store. I want to add that overall, the staff at Reading are really helpful, friendly and able to answer questions related to the products they sell. Julian Richer, if you read this, give them a shout out as I know that you are hot on customer care and these guys nail it!

Very helpful and supportive advice on an exchange, which ensured I got the right result

I rang up and placed by order. I did not need product advice as I had already decided what I wanted. The price was excellent. Clear instructions were given for delivery. The company they used for delivery gave date then 3 hour delivery with a further call before actual delivery. We were very impressed with both staff and security required.

Great price, great service.
Thats what you get from purchasing from UK owned and based company

Bought a Samsung TV and Soundbar . Went online and identified the prices but there was slight glitch so I rang them and the very helpful James sorted it out and arranged for the delivery on the day I wanted. The goods arrived on the agreed day and within the time schedule notified on the day before.

Very good service brilliant delivery very pleased with my new tv

Got a great discount and very friendly service in store. It was easy to arrange delivery and the delivery happened exactly when it was promised and there were no issues

Customer Service is Brilliant, I unfortunately recieved a faulty set of JBL headphones, Took them back into the Reading branch on a Sunday at 1 pm and recieved new headphones delivered to my door next day at 5pm, Unbelievable service and delivery time.
Big thank you from me.

Prompt delivery, a whole week sooner than expected.
Helpful telephone discussion before ordering by phone.

Richer Sounds offer the best quality, the best prices, the best value for money and the best customer service. Oh, I forgot, also the best guarantees.
Replaced my sound system at Richer Sounds.
15 months later replaced my tv at Richer Sounds.
All I can say is I am glad I did - for quality and value for money. Overall great experience.