We needed to replace a CD player, we are not very techno-savvy so were very grateful for the advice and explanation of the products that were suitable for us and in our price range. It was great to b... See more
Company replied
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I had a reasonable idea of what I wanted before entering the Reigate store but a chat with the staff there opened up more options and so I was glad for the face to face advice and discussion. As a fam... See more
Company replied
Great service from staff members at Richersounds Reigate, transaction made very easy. Prompt dispatch and delivery. I have purchased a number of times and the whole service is always the same. Will de... See more
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It's obvious the staff are passionate about what they're selling. Certainly in the Reigate branch, it feels like they know their tech! Always get good advice, prices are good and I know I'll get good... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
51 Bell Street, RH2 7AQ, Reigate, United Kingdom
- 0333 900 0081
4.9
Excellent
2K reviews
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The only place to go!
The only place to go!
I was looking to upgrade my AVR & came to this store,
The guys advised me based on my budget & what I was looking for,
I ended up going for the new Denon AVR-X2900H DAB, what a piece of kit this is I could not be happier,
I will definitely be back for some extra speakers & possibly a new TV very soon,
This is the only place to go if you're looking for anything sound or TV for the home,
Nice & professional with expert advice & help!
July 17, 2026
Reply from Richer Sounds - Reigate
Thanks for your great feedback and for supporting local business.
Reply from Richer Sounds - Reigate
Thanks for your kind review, we look forward to your next visit.
I got what I wanted at the price I was…
I got what I wanted at the price I was prepared to pay. The guy at the Reigate branch was very helpful.
July 13, 2026
Reply from Richer Sounds - Reigate
Thanks for your kind review, we look forward to your next visit.
Excellent service from Ollie in Reigate…
Excellent service from Ollie in Reigate . Very helpful and knowledgeable on TV's .
A shame the delivery is all automated so no warning of delivery date .
July 9, 2026
Reply from Richer Sounds - Reigate
Thanks for the kind feedback and comments about Ollie, which was lovely to read. We offer various delivery services including free and premium options, so if customers require a specific date this can be arranged for a small fee, however with the free 3-5 working day free option the courier will arrange the date. We're sorry if you needed more notice on this occasion of course.
Best wishes
The Customer Experience team
Very professional & efficient
Very professional & efficient.
Helpful . Very nice experience. Thank you Michel
June 25, 2026
Reply from Richer Sounds - Reigate
Thank you for your 5 star review, it’s lovely to read your comments.
Great service
Great service. No attempt to upgrade me. Gave me what I wanted at a great price. Thanks.
June 6, 2026
Reply from Richer Sounds - Reigate
Thank you for your 5 star review!
A more personal service than the big electrical stores.
Shop staff always helpful and knowledgeable. Pricing appears competitive.
July 3, 2026
Reply from Richer Sounds - Reigate
Thank you for your 5 star review!
Great product knowledge and advice in…
Great product knowledge and advice in store.
Prices as good as found on line.
Simple process to manage the delivery (although they did ring to advise they were delivering before the assigned slot).
July 7, 2026
Reply from Richer Sounds - Reigate
Thanks for your kind review, we look forward to your next visit.
You can discuss with someone what you need.
I talked to a knowledgeable human being who was able to answer all my questions and give advice, without any pressuring techniques. I could actually see the product I was wanting to buy and see if it was suitable for my needs.
June 30, 2026
Reply from Richer Sounds - Reigate
Thanks for your feedback, great to read you were happy with our service.
Reply from Richer Sounds - Reigate
Thank you for leaving us positive feedback, which is much appreciated.
The Customer Experience team
Always go to Richer sounds good service…
Always go to Richer sounds good service every time never any problems always polite and helpfull thoroughly reccomend them
July 4, 2026
Reply from Richer Sounds - Reigate
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Always a joy going to this store
Always a joy going to this store. They are all so knowledgeable and friendly. They let me 14yo son use the new simulator upstairs and while I was waiting I was offered to experience the music room nextdoor. To summarise, always friendly, attentive and knowledgeable ⭐
May 11, 2026
Reply from Richer Sounds - Reigate
Thank you for your 5 star review, it’s lovely to read your comments.
Very happy with my Richer Sounds…
Very happy with my Richer Sounds experience. Looked after all the way and am very pleased with my purchase.
July 1, 2026
Reply from Richer Sounds - Reigate
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Reply from Richer Sounds - Reigate
Thanks for your great feedback and for supporting local business.
Staff were friendly
Staff were friendly , efficient and very knowledgeable , didn’t have the particular dab radio in stock but it was delivered a couple of days later- really happy to pay a bit extra to get this level of service and advice.
June 28, 2026
Reply from Richer Sounds - Reigate
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
What's not to love
Been dealing with Richer Sounds for over decade now. They are super committed to getting you a solution not necessarily a sale. Very knowledgeable staff who are genuinely interested in what their product range and getting the best for the customer!
Great prices and (free) 6 year warranty to boot. What's not to love about that!
June 26, 2026
Reply from Richer Sounds - Reigate
Thank you for your 5 star review!
Another good experience
I have bought quite a few bits from Richer Sounds over the years - I am a customer for life (probably).
The Reigate branch is always full of interesting stuff and the refit is a real improvement. The staff are helpful and happy and seem well informed.
Finally I am lucky enough not to have to check prices - getting something I am satisfied by and being treated considerately in the shop is more important.
June 25, 2026
Reply from Richer Sounds - Reigate
Thank you for your wonderful feedback
Helpful staff member via phone.
June 23, 2026
Reply from Richer Sounds - Reigate
Thank you for your 5 star review!
another satisfied customerional advice by professional…
professional advice by professional people
June 23, 2026
Reply from Richer Sounds - Reigate
Thank you for your 5 star review!
the advice I was given was spot on what…
the advice I was given was spot on what i was recommended I am very happy with
June 17, 2026
Reply from Richer Sounds - Reigate
Thanks for your 5 star review, we look forward to seeing you again next time
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