My first visit to Richer Sounds in Reigate to purchase a TV. Very impressed by the layout of the store which provided an opportunity to easily compare the different makes and models available - somet... See more
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Great service - Ollie (Reigate) was particularly helpful in getting the product I was interested in into the store so I had some hands on (not a fan of doing all my shopping online). Couldn’t have ask... See more
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Ordering online was a breeze. Item arrived at the store as given in the website. Easy collection instructions from the store. Overall a great experience with Richer Sounds.
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I have built almost an entire home entertainment system over the years and upgraded a few times and 99% of that was purchased through Richer Sounds. There must be a reason! I’ve just upgraded fro... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
51 Bell Street, RH2 7AQ, Reigate, United Kingdom
- 0333 900 0081
4.9
Excellent
2K reviews
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Everyone in here is so lovely and…
Everyone in here is so lovely and helpful with amazing knowledge of all their products.
I purchased a new TV and they made it super easy and even took my old broken one for recycling.
August 3, 2026
Reply from Richer Sounds - Reigate
Thank you for your 5 star review!
The new Manhattan is excellent
The new Manhattan is excellent, and your staff member was very helpful. The only problem on it is that we cannot receive teletext.
August 3, 2026
Reply from Richer Sounds - Reigate
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
I was looking for an upgrade from my…
I was looking for an upgrade from my pro-ject primary e turntable. I visited the Richer sounds website and was looking through until I saw something that matched what I was looking for, and within my budget. I decided the Argon TT-3 special was for me.
The unit was in Reigate, and now live in the north east. Not a problem, said the staff from the store. I was able to buy the unit and get it shipped out, all within 48 hours.
Unfortunately, the unit sipped out was damaged. I went through a set of checks with a staff member over the phone, but could not resolve the problem there and then.
I was offered an option, to repair or replace the unit. I got the unit replaced within 24 hours, without any hassle.
I have to say thanks to Oli, Ian and Omar from the Reigate store, as they really looked after me. The level of service was beyond what I would have expected. Would I recommend Richer Sounds, Yes, I would. Would I use them again, of course.
I am very happy with my purchase. Thanks once again
Mr M Proctor
August 3, 2026
Unprompted review
Reply from Richer Sounds - Reigate
Thank you for your 5 star review, it’s lovely to read your comments.
Reply from Richer Sounds - Reigate
Thank you for your wonderful feedback
Easy to order on website
Easy to order on website. Staff in shop friendly and helpful when I collected the item from them. Whole process easy and efficient
July 28, 2026
Reply from Richer Sounds - Reigate
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Returning Customer 2017 & 2026
We purchased our last TV back in 2017 from Richer Sounds in Reigate, and we had such a great experience that we decided to go back there this year (2026) to get a replacement. I'm pleased to report the same excellent service. We are very happy with our purchase following some great advice from Richard. It's great to see a local business maintaining such a high standard, I'm sure we will be back again.
July 25, 2026
Reply from Richer Sounds - Reigate
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Absolutely wonderful and knowledgable…
Absolutely wonderful and knowledgable staff in Reigate branch. Helped my teenage grandson with his first turntable. Will definitely be returning.
July 24, 2026
Reply from Richer Sounds - Reigate
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
The Reigate team are friendly and bet…
The Reigate team are friendly and bet knowledgeable which made it all that much easier when eventually purchasing the Ruark system
July 22, 2026
Reply from Richer Sounds - Reigate
Thanks for your great feedback and for supporting local business.
The only place to go!
The only place to go!
I was looking to upgrade my AVR & came to this store,
The guys advised me based on my budget & what I was looking for,
I ended up going for the new Denon AVR-X2900H DAB, what a piece of kit this is I could not be happier,
I will definitely be back for some extra speakers & possibly a new TV very soon,
This is the only place to go if you're looking for anything sound or TV for the home,
Nice & professional with expert advice & help!
July 17, 2026
Reply from Richer Sounds - Reigate
Thanks for your great feedback and for supporting local business.
Reply from Richer Sounds - Reigate
Thanks for your kind review, we look forward to your next visit.
I got what I wanted at the price I was…
I got what I wanted at the price I was prepared to pay. The guy at the Reigate branch was very helpful.
July 13, 2026
Reply from Richer Sounds - Reigate
Thanks for your kind review, we look forward to your next visit.
Excellent service from Ollie in Reigate…
Excellent service from Ollie in Reigate . Very helpful and knowledgeable on TV's .
A shame the delivery is all automated so no warning of delivery date .
July 9, 2026
Reply from Richer Sounds - Reigate
Thanks for the kind feedback and comments about Ollie, which was lovely to read. We offer various delivery services including free and premium options, so if customers require a specific date this can be arranged for a small fee, however with the free 3-5 working day free option the courier will arrange the date. We're sorry if you needed more notice on this occasion of course.
Best wishes
The Customer Experience team
Very professional & efficient
Very professional & efficient.
Helpful . Very nice experience. Thank you Michel
June 25, 2026
Reply from Richer Sounds - Reigate
Thank you for your 5 star review, it’s lovely to read your comments.
Great service
Great service. No attempt to upgrade me. Gave me what I wanted at a great price. Thanks.
June 6, 2026
Reply from Richer Sounds - Reigate
Thank you for your 5 star review!
A more personal service than the big electrical stores.
Shop staff always helpful and knowledgeable. Pricing appears competitive.
July 3, 2026
Reply from Richer Sounds - Reigate
Thank you for your 5 star review!
Great product knowledge and advice in…
Great product knowledge and advice in store.
Prices as good as found on line.
Simple process to manage the delivery (although they did ring to advise they were delivering before the assigned slot).
July 7, 2026
Reply from Richer Sounds - Reigate
Thanks for your kind review, we look forward to your next visit.
You can discuss with someone what you need.
I talked to a knowledgeable human being who was able to answer all my questions and give advice, without any pressuring techniques. I could actually see the product I was wanting to buy and see if it was suitable for my needs.
June 30, 2026
Reply from Richer Sounds - Reigate
Thanks for your feedback, great to read you were happy with our service.
Reply from Richer Sounds - Reigate
Thank you for leaving us positive feedback, which is much appreciated.
The Customer Experience team
Always go to Richer sounds good service…
Always go to Richer sounds good service every time never any problems always polite and helpfull thoroughly reccomend them
July 4, 2026
Reply from Richer Sounds - Reigate
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Always a joy going to this store
Always a joy going to this store. They are all so knowledgeable and friendly. They let me 14yo son use the new simulator upstairs and while I was waiting I was offered to experience the music room nextdoor. To summarise, always friendly, attentive and knowledgeable ⭐
May 11, 2026
Reply from Richer Sounds - Reigate
Thank you for your 5 star review, it’s lovely to read your comments.
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