Richer Sounds Solihull, what a great experience we had purchasing our equipment. We didn't know too much about how things worked concerning amplifiers, speakers and turntables. Marcus showed us the wa... See more
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Have had an extremely positive experience several times at the Solihull branch. Stuart went out of his way to help us choose the right products, and accommodate our budget. We were able to test some p... See more
Company replied
As ever, brilliant advice and product range at a decent price. Everything promised happened. This is the fourth time we've used Richer in Solihull - a TV this time, but previously had a Set Top Box, S... See more
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The Solihull branch now have a customer for life, Martin the branch manager price matched a product I found online and beat it by £10. I sent a web form late one evening and he called me the next morn... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
9 Station Road, B91 3TG, Solihull, United Kingdom
- 0333 900 0090
4.9
Excellent
2K reviews
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Samuel
Samuel, great customer service! Loving my new Sonos system! Thanks for all your support
April 24, 2026
Unprompted review
Reply from Richer Sounds - Solihul
Thanks for your great feedback and for supporting local business.
Reply from Richer Sounds - Solihul
Thank you for your 5 star review!
Reply from Richer Sounds - Solihul
Thanks for your kind review, we look forward to your next visit.
Staff were great and handled the sale…
Staff were great and handled the sale very well, and my radio arrived the next morning!
April 17, 2026
Reply from Richer Sounds - Solihul
Thank you for your wonderful feedback
RICHERS replaced my malfunctioning LG OLED
RICHER's replaced my malfunctioning LG OLED C3 after TV engineer cancelled the afternoon before he was meant to turn up. They replaced the G3 model with the C5. I impressed by RICHER's customer service. Once the exchange was agreed the G5 TV was despatched very quickly. This was all done under the 6 year guarantee. Special thanks go Andi in Customer Service.
April 15, 2026
Excellent advice
After discussing my options I received excellent advice which was very professional and no pressure.
April 13, 2026
Reply from Richer Sounds - Solihul
Thanks for your 5 star review, we look forward to seeing you again next time
Perfect
Very helpful but not overbearing. Gave a really good option for exactly what we were looking for. And very pleased with what we bought. Really lovely people.
April 15, 2026
Reply from Richer Sounds - Solihul
Thanks for your 5 star review, we look forward to seeing you again next time
Richer sounds
Been going richer sounds many years great advise from marcus solihull branch about hifi amps dac's really appreciate it thank you. My 65" tv great watching the snooker lol and the wife was well happy with the free brolly bloody rain lol... Daniel meegan
April 11, 2026
Reply from Richer Sounds - Solihul
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
New LG Oled…
Had replacement LG Oled TV for set that failed after 3.5 years. Issue with new TV but Martin at Solihull sorted no problem and now very happy. 100% recommend him and his team
April 13, 2026
Reply from Richer Sounds - Solihul
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Exceptional Experience at Richer Sounds!
I recently purchased an LG C5 OLED TV paired with a Denon Dolby Atmos soundbar, and I couldn’t be happier with the entire process.
Even though the advice and purchase were handled entirely over the phone, the experience was flawless. The team took the time to talk me through the specs and ensured I was getting the perfect setup for my home. Not only was the expertise top-notch, but the price was absolutely unmatched nobody else came close to the value offered here.
The service was truly second to none, proving that you don’t need to be in-store to get that famous Richer Sounds customer care. If you’re looking for premium audio-visual gear and want expert guidance from the comfort of your sofa, I cannot recommend them enough.
Pros:
Fantastic over-the-phone expertise
Highly competitive pricing
Seamless purchase process
Highly recommended!
April 7, 2026
Reply from Richer Sounds - Solihul
Thank you for your 5 star review, it’s lovely to read your comments.
Excellent Service
As I live about 20 miles from the store, I ordered the product I required on the phone. It arrived by courier the next morning - less than 24 hours after I had made the purchase.
April 7, 2026
Reply from Richer Sounds - Solihul
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Speedy resolution to an issue with my…
Speedy resolution to an issue with my new sub speaker. Great team at the Solihull branch. Thank you
April 6, 2026
Reply from Richer Sounds - Solihul
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
First class service
First class service, experienced and knowledgeable staff who did not try to oversell and listened to our requirements. Delivery was at the time and date specified. Would definitely use again.
April 1, 2026
Reply from Richer Sounds - Solihul
Thanks for your kind review, we look forward to your next visit.
What I wanted was in stock and the…
What I wanted was in stock and the assistant was very helpful in packaging my purchase so I could carry it out.
March 31, 2026
Reply from Richer Sounds - Solihul
Thanks for your kind review, we look forward to your next visit.
Very helpful in choosing my usb…
Very helpful in choosing my usb turntable. Also was very creative in assisting me to safely manoeuvre a large box on my trolley by tapping the box to my trolley which deserves a big thumbs up.
April 1, 2026
Reply from Richer Sounds - Solihul
Thanks for your great feedback and for supporting local business.
Knowledgeable and competitive pricing…
Knowledgeable and competitive pricing after some discussion with the store to match an online retailer price. Quick delivery. If you are agonising over what hifi to buy and want a good deal (as I was) it is worth considering Richer Sounds (Solihull).
March 30, 2026
Reply from Richer Sounds - Solihul
Thanks for your great feedback and for supporting local business.
I knew what tv I wanted richer sounds…
I knew what tv I wanted richer sounds did the best price and a 6 year warranty Marcus the guy who I spoke to didn’t overstate the anti glare option I was looking for but it did surpass my expectations I’ve recommend richer sounds to family and friends for many years now I they have never let us down
March 29, 2026
Reply from Richer Sounds - Solihul
Thanks for your great feedback and for supporting local business.
Excellentsupport
Excellent initial tech advice over the phone.
Placed an order over the internet and was looking for delivery. By accident I booked click and collect. The Solihull branch were able to correct y mistake and arraged delivery. Excellent support.
March 29, 2026
Reply from Richer Sounds - Solihul
Thanks for your kind review, we look forward to your next visit.
Our Sony TV failed after 5 years and 2 months…
Our Sony TV failed after 5 years and 2 months BUT we had bought it from Richer Sounds with an extra years free guarantee (6 years). Richer Sounds reacted quickly to check out the problem (TV beyond economical repair) and made us a fair offer to recompense us. We accepted and bought a new TV from Richer Sounds with another 6 year guarantee. We really like the way Richer Sounds do business.
March 19, 2026
Reply from Richer Sounds - Solihul
Thanks for your feedback, great to read you were happy with our service.
Awesome service
Awesome service. Very professional staff. Delivered to the dersired room and a phone call to confirm delivery.
The product in mint condition and with warranty. No issues since setting up my Samsung HWQ990F
January 4, 2026
Reply from Richer Sounds - Solihul
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
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