The week before Christmas we had an issue with our TV purchased just over a year earlier. When it couldn't be repaired in time for Christmas we were given a credit to purchase a brand new (and update... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Stuart is the deputy manager of Richer Sounds Solihull. For my last TV he was so helpful and knowledgeable. I hoped this time round Stuart was still there and he was. I explained what I needed and he... See more
Company replied
Richer Sounds Solihull, what a great experience we had purchasing our equipment. We didn't know too much about how things worked concerning amplifiers, speakers and turntables. Marcus showed us the wa... See more
Company replied
We’ve been using Richer Sounds for years so when it came to replacing a TV we naturally chose them. We had already worked out what model, more or less but just had a few questions which Stuart from th... See more
Company replied
Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
9 Station Road, B91 3TG, Solihull, United Kingdom
- 0333 900 0090
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellentsupport
Excellent initial tech advice over the phone.
Placed an order over the internet and was looking for delivery. By accident I booked click and collect. The Solihull branch were able to correct y mistake and arraged delivery. Excellent support.
March 29, 2026
Reply from Richer Sounds - Solihul
Thanks for your kind review, we look forward to your next visit.
Our Sony TV failed after 5 years and 2 months…
Our Sony TV failed after 5 years and 2 months BUT we had bought it from Richer Sounds with an extra years free guarantee (6 years). Richer Sounds reacted quickly to check out the problem (TV beyond economical repair) and made us a fair offer to recompense us. We accepted and bought a new TV from Richer Sounds with another 6 year guarantee. We really like the way Richer Sounds do business.
March 19, 2026
Reply from Richer Sounds - Solihul
Thanks for your feedback, great to read you were happy with our service.
Awesome service
Awesome service. Very professional staff. Delivered to the dersired room and a phone call to confirm delivery.
The product in mint condition and with warranty. No issues since setting up my Samsung HWQ990F
January 4, 2026
Reply from Richer Sounds - Solihul
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Experts in their field
Excellent guidance and sold me a record player well under my budget . They gave excellent advice and the Argon TT Mk 2 record player is perfect. Very happy
March 21, 2026
Reply from Richer Sounds - Solihul
Thank you for your 5 star review, it’s lovely to read your comments.
Fantastic service
Markus was so welcoming and interested in hearing exactly what we were looking for in a new set of speakers He made some great suggestions and explained how each set of speakers might meet our requirements. He then set us up to listen to as much as we wanted. He was attentive without being pushy. Nothing was too much trouble for him, we didn’t feel rushed despite us arriving near to closing time. Would definitely come back to the Solihull branch based on this experience
March 23, 2026
Reply from Richer Sounds - Solihul
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Professional service
March 16, 2026
Reply from Richer Sounds - Solihul
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
The perfect partner for my hifi upgrade
My plan was to upgrade my old 24 year hifi set up in stages, didn't want to rush. Stuart helped last month with the peice which was my marantz amplifier, I went back last week for my speaker upgrade. I love the advice you get here, from real audio people and that know their stuff. Wasn't rushed, ended up buying something I probably wouldn't have if I was just on the webpage. Being able to listen to them was a great help. Will be back in a few weeks for another purchase/ next stage.
March 7, 2026
Reply from Richer Sounds - Solihul
Thanks for your 5 star review, we look forward to seeing you again next time
I found the Samsung customer service…
I found the Samsung customer service team very helpful.
Richer Sounds shop in Solihull not inviting
March 3, 2026
Reply from Richer Sounds - Solihul
Thank you for you review, it's obviously disappointing to read your comments about out Solihull branch however. I'm pleased that Samsung helped you, but it goes without saying that you should feel confident you can come to us with any problem, and expect it to be resolved properly.
We'd be keen to know more about what happened, so that we can improve for next time, and with that in mind will contact you directly. Of course if I can be of any more help in the meantime do let me know..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Satisfied customer
I ordered my Denon turntable by phone with Martin, the Solihull store manager, who was most helpful.
It was delivered promptly and on time.
It is now all set up and my vinyl collection sounds marvellous.
March 2, 2026
Reply from Richer Sounds - Solihul
Thank you for your wonderful feedback
Great service !!
Efficient knowledgeable assistant in store Knew exactly what I needed Delivered next day. Couldn’t ask for better service
March 3, 2026
Reply from Richer Sounds - Solihul
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
OLED or QLED
Good advice as always means you walk away with the right product for your individual circumstances
March 2, 2026
Reply from Richer Sounds - Solihul
Thank you for your 5 star review, it’s lovely to read your comments.
The salesperson was excellent and this…
The salesperson was excellent and this is what is lacking in a lot of places. We had visited a competitor and their salesperson tried to push a product we had no interest in presumably to hit a sales target. Totally different experience at richer sounds. No pressure selling just genuine information. The whole set up is tailored to meet the needs I have when making a purchase. Thank you.
February 18, 2026
Reply from Richer Sounds - Solihul
Thanks for your feedback, great to read you were happy with our service.
Knowledgeable & professional staff (Solihull)
Professional, polite and knowledgeable staff who took the time to understand my needs and recommend the most suitable solution. Slightly disappointed that you have closed your central Birmingham outlet but will certainly return to the Solihull branch soon.
February 21, 2026
Reply from Richer Sounds - Solihul
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Every one who I dealt with was very…
Every one who I dealt with was very kind and helpful nothing was to much trouble
February 28, 2026
Reply from Richer Sounds - Solihul
Thank you for your 5 star review, it’s lovely to read your comments.
Sound system for a model railway
i visited the Solihull store with an unusual request; setting up a sound system for my model railway.
Martin advised on choice of speaker but also suggested a small amplifier would greatly improve the sound quality and volume.
Samuel helped me with this a couple of weeks later and i was also kitted out with wires.
The sound is amazing, so thanks chaps!!!
i am happy to say i am delighted with the JBL speakers and FOSI amplifier
February 27, 2026
Reply from Richer Sounds - Solihul
Thanks for your great feedback and for supporting local business.
The service was excellent
The service was excellent, and the staff were very helpful and knowledgeable about the product.
February 26, 2026
Reply from Richer Sounds - Solihul
Thanks for your kind review, we look forward to your next visit.
We found Richer Sounds so very helpful
Recommended by our TV Media wall installation company, and found Richer Sounds so very helpful, in identifying the best TV for our needs. The price offer was very fair, and deliver quick and free. You always felt you were being rated as an important customer, where a long term relationship was a priority. Thanks for all you help in selecting the right TV for us
February 25, 2026
Reply from Richer Sounds - Solihul
Thanks for your great feedback and for supporting local business.
Reply from Richer Sounds - Solihul
Thanks for your 5 star review, we look forward to seeing you again next time
Always a pleasure buying from Richer…
Always a pleasure buying from Richer Sounds from the initial look at the product to the read ups on the product. To collecting in Store.
December 24, 2025
Reply from Richer Sounds - Solihul
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Time for upgrade
Needed new TV, the gentleman that served us was very knowledgeable and guided us through each set. We chose a TV and was able to take it away with us. Brilliant service
February 21, 2026
Reply from Richer Sounds - Solihul
Thanks for your great feedback and for supporting local business.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.