Richer Sounds - Solihul Reviews 1,646

Great communication and advice, friendly knowledgeable staff who are happy to help. Great shopping experience.

I had excellent advice both by email and instore in Solihul from the manager. I had forgotten my wallet on the day I visited so ordered online and got my kit exactly when I asked for it.

Extremely friendly and knowledgeable team members welcoming and can’t do enough for every customer that enters the shop.

Richer Sounds manager Martin, took the time to direct me (from 5 mins away) to the loading area at the front of the shop, where I was able to collect my order seamlessly. All staff were friendly and helpful during my visit.
Well done Richer Sounds Solihull.

Good communication throughout order process, product ready for collection at stated time, subsequent refund process handled politely and efficiently.

Not available from my local store. National sales found the product in Solihul. Prompt delivery

Excellent service, great knowledge by the staff. Treated like a valued customer. Special thanks to Stuart

Smooth order process and prompt delivery.

Great communication,from the order process to delivery. I have used this company for several years and never had a problem.

This is a lovely store and very welcoming. We were looking at turntables, specifically the Audio Technia 120 and it's so much better to physically see it rather than just online. The staff were very knowledgeable, gave us good feedback and didn't push higher priced units. We chose recommended speakers with a built in amp and are very pleased with our purchases.
The only thing worth mentioning is that the store is located in a bus and pedestrian zone. If you are unaware of the area and drive through this zone to the other end, we found out later from the store staff that we may get a ticket. To pick up items from store, they recommended doing a 'u' turn from a nearby loading bay to avoid any issues.
Perhaps this could be highlighted on the website for the Solihull store so customers are aware.
It's been just over a week since our visit and no ticket yet, so we're keeping everything crossed 🤞😆

Great advice on which products to buy and why. Yes it cost more but I didn’t end up making an expensive mistake by buying something unsuitable.

A great product and the staff at the Solihull store couldn't have more helpful a very pleasant experience

I arrived at the store around 10:30 only to find that it didn't open until 12:00.
I could see people inside. Called them to say I was outside and wanting to collect an order. They opened up, dealt with my order and I left a very happy customer. Great customer service.

Very helpful and great prices. The delivery was quick and well packaged.

Richer Sounds offered the best price through their price promise. What was very good was that they revisited the price when I found a further reduction that matched their first offer.

Delivery was excellent through BJS arriving three days after I ordered the item.

Purchased a new TV from the Solihull branch Sam was very good sorted out everything for me the staff are knowledgeable friendly and very customer focused the prices are also very competitive the delivery was also good a lot of care taken on top of that you get an extra year's warranty on your product which makes the whole experience first class would highly recommend

Very happy with my visit to Richer Sounds Solihull and very happy with my purchase. Great staff, very helpful and great advice, got exactly what I wanted at Richer Sound's usual good prices. Highly recommended, my go-to hifi supplier and shop.

Excellent technical advice and service. We have recommended Richer Sounds to friends based on this positive experience

Really helpful and excellent advice. Found me the perfect product