Richer Sounds Stockport John and Mathew I got the best service I have ever had so helpful, knowledgeable about the product and willing to help no matter what. I also want to mention Keeran from Cus... See more
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See what reviewers are saying
The quiz on the website was so helpful in narrowing down the right new TV for me and the price was great. The staff at the Stockport branch went out of their way to help me collect it including having... See more
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Service was great, spoke to Nate on the phone, I phoned to ask if they had a Snowsky disc in store, unfortunately didn't on the day I called, "asked him what would be faster, he mentioned their click... See more
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From the moment my daughter and I visited the store in Stockport, everything was just perfect. Welcomed in the store early than opening time just to have a look round, friendly staff with excellent... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
58 Lower Hillgate, SK1 3AL, Stockport, United Kingdom
- 0333 900 0022
4.9
Excellent
2K reviews
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Great service
Great service. TV was delivered as promised the next day. Prefer to go into the store (Stockport). TV is great
Thanks
May 20, 2026
Reply from Richer Sounds - Stockport
Thanks for your great feedback and for supporting local business.
Ordering for store delivery
Found what I was after on the website.
Rang store to check stock.
Advised to order on website and select delivery to store for free (next day).
Delivered collected and installed.
Very happy.
May 19, 2026
Reply from Richer Sounds - Stockport
Thanks for your 5 star review, we look forward to seeing you again next time
Reply from Richer Sounds - Stockport
Thank you for your wonderful feedback
We have shopped with Richer Sounds for…
We have shopped with Richer Sounds for decades and decided to replace our 15 yr old TV (still working) in November last year. Unfortunately the new TV recently developed a fault, but was quickly replaced at the shop. The only downside was taking the TV down there as we are in our 80s, but it was the quickest way of sorting the problem in a day and new TV is great. Thanks to manager Patrick
May 13, 2026
Reply from Richer Sounds - Stockport
Thanks for leaving us a review, although sincere apologies for what happened with the faulty product, I appreciate it can't have been easy to get the TV back down to the shop.
Of course if you do need any further help whatsoever, feel free to get in touch via the below address..
seniorcomplaintsteam@richersounds.com
Many thanks
Tom Griffiths
Head of Customer Experience
Richer Sounds
Good experience
From the helpful advice over the phone, taking my order and delivering the product with a smile and on time, if was a great shopping experience
May 19, 2026
Reply from Richer Sounds - Stockport
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Bought a TV and Soundbar from Stockport…
Bought a TV and Soundbar from Stockport branch. Staff were very helpful.
They were over £100 cheaper than another major retailer. The price dropped a further £50 a few days after purchase which was refunded in bank account within 2 days.
They recommended an installer who did an excellent job.
Very pleased
May 18, 2026
Reply from Richer Sounds - Stockport
Thank you for your 5 star review!
Excellent!
RS never cease to impress me with their honest, transparent advice. Always about the customer & what they need not what RS want to sell. Many thanks as always
May 17, 2026
Reply from Richer Sounds - Stockport
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
What’s not to like!
Fantastic service again from the Stockport branch, manager Pat, DM Nate and sales advisor Matt, sorted out the new Sony Bravia I without any fuss, good advice given as I was thinking of a move over to either the Samsung or LG equivalent, now the TV is installed the advice was spot on,
The advice on the best wall mount was also spot on with the Sanus.
Delivery in 2 days and the in house courier service from Trav and Mark was faultless too, called to give 30mins notice, respected my property and even offerered to remove their shoes.
Thankyou RS for your time, advice and service as usual.
May 16, 2026
Reply from Richer Sounds - Stockport
Thanks for your feedback, great to read you were happy with our service.
All round excellence
The service and assistance provided by John was exceptional. The demonstration room was helpful in understanding what we were purchasing. And the prices are good!
May 14, 2026
Reply from Richer Sounds - Stockport
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Excellent experience as always!
I went in to the store to audition a few items. Both Tom and Nate were really helpful and even when I had issues with my turntable Nate was very patient with me and gave me advice.
April 27, 2026
Reply from Richer Sounds - Stockport
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Always great advice and service
Always great advice and service, only ever buy my electricals from them.
May 13, 2026
Reply from Richer Sounds - Stockport
Thank you for your wonderful feedback
Very good..
Very good... helpful.. informative..
Discussed what was needed for my hi fi.. set up.....
And price was fair....
May 12, 2026
Reply from Richer Sounds - Stockport
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Richer Sound are great
Richer Sound are great - the shops are well run with professional people who know their stuff. They helped me pick a Philips 65 inch 4k TV at a great price. Very pleased. Stockport store.
March 12, 2026
Reply from Richer Sounds - Stockport
Thank you for your wonderful feedback
Excellent advice
Excellent advice. I felt at ease with tom who was patient and knowledgeable and I came away with just what I wanted
May 10, 2026
Reply from Richer Sounds - Stockport
Thank you for your wonderful feedback
Good advice, purchase and collection of goods
Good advice and setting out potential options from Nate at initial visit.
Opportunity to listen to selected items in listening room at second visit.
Efficient hand over of goods by John on third visit.
May 7, 2026
Reply from Richer Sounds - Stockport
Thanks for the review, it's excellent to hear you had such a positive experience across your visits. From initial advice through to a smooth handover of your purchase, it’s great that the team delivered.
Feel free to get in touch directly if you need any further assistance.
seniorcomplaintsteam@richersounds.com
Many thanks
Tom Griffiths
Head of Customer Experience
Richer Sounds
Great service from start to finish
Great service from start to finish. Staff were very informative and friendly. Realised we ordered wrong size tv and they changed it without a problem. 1st class service!
May 5, 2026
Reply from Richer Sounds - Stockport
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Reply from Richer Sounds - Stockport
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Good selection of TVs
Good selection of TVs, fair prices and advice from friendly salesman. Delivery was quick as promised and the 6 year warranty was important.
May 2, 2026
Reply from Richer Sounds - Stockport
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Reply from Richer Sounds - Stockport
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
I explained what I needed and the…
I explained what I needed and the gentleman explained that it was no longer available but gave me the full run down of what was available, he even opened the shop up early for me
Excellent service
April 30, 2026
Reply from Richer Sounds - Stockport
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
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