Fantastic service again from the Stockport branch, manager Pat, DM Nate and sales advisor Matt, sorted out the new Sony Bravia I without any fuss, good advice given as I was thinking of a move ov... See more
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RS never cease to impress me with their honest, transparent advice. Always about the customer & what they need not what RS want to sell. Many thanks as always
Company replied
John the guy that served us in your Stockport store made the difference. He spoke knowledgably about the various, options available, gave pointers on sound quality of different cd players before allow... See more
Company replied
Good experience as always in Stockport branch Clearly knowledgeable and offered options and opinions, provoking a different thought process I hadn’t bought hi fi equipment for many years and w... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
58 Lower Hillgate, SK1 3AL, Stockport, United Kingdom
- 0333 900 0022
4.9
Excellent
2K reviews
Asks customers to review
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Excellent!
RS never cease to impress me with their honest, transparent advice. Always about the customer & what they need not what RS want to sell. Many thanks as always
May 17, 2026
Reply from Richer Sounds - Stockport
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
What’s not to like!
Fantastic service again from the Stockport branch, manager Pat, DM Nate and sales advisor Matt, sorted out the new Sony Bravia I without any fuss, good advice given as I was thinking of a move over to either the Samsung or LG equivalent, now the TV is installed the advice was spot on,
The advice on the best wall mount was also spot on with the Sanus.
Delivery in 2 days and the in house courier service from Trav and Mark was faultless too, called to give 30mins notice, respected my property and even offerered to remove their shoes.
Thankyou RS for your time, advice and service as usual.
May 16, 2026
Reply from Richer Sounds - Stockport
Thanks for your feedback, great to read you were happy with our service.
All round excellence
The service and assistance provided by John was exceptional. The demonstration room was helpful in understanding what we were purchasing. And the prices are good!
May 14, 2026
Reply from Richer Sounds - Stockport
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Excellent experience as always!
I went in to the store to audition a few items. Both Tom and Nate were really helpful and even when I had issues with my turntable Nate was very patient with me and gave me advice.
April 27, 2026
Reply from Richer Sounds - Stockport
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Always great advice and service
Always great advice and service, only ever buy my electricals from them.
May 13, 2026
Reply from Richer Sounds - Stockport
Thank you for your wonderful feedback
Very good..
Very good... helpful.. informative..
Discussed what was needed for my hi fi.. set up.....
And price was fair....
May 12, 2026
Reply from Richer Sounds - Stockport
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Richer Sound are great
Richer Sound are great - the shops are well run with professional people who know their stuff. They helped me pick a Philips 65 inch 4k TV at a great price. Very pleased. Stockport store.
March 12, 2026
Reply from Richer Sounds - Stockport
Thank you for your wonderful feedback
Excellent advice
Excellent advice. I felt at ease with tom who was patient and knowledgeable and I came away with just what I wanted
May 10, 2026
Reply from Richer Sounds - Stockport
Thank you for your wonderful feedback
Reply from Richer Sounds - Stockport
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Good advice, purchase and collection of goods
Good advice and setting out potential options from Nate at initial visit.
Opportunity to listen to selected items in listening room at second visit.
Efficient hand over of goods by John on third visit.
May 7, 2026
Reply from Richer Sounds - Stockport
Thanks for the review, it's excellent to hear you had such a positive experience across your visits. From initial advice through to a smooth handover of your purchase, it’s great that the team delivered.
Feel free to get in touch directly if you need any further assistance.
seniorcomplaintsteam@richersounds.com
Many thanks
Tom Griffiths
Head of Customer Experience
Richer Sounds
Great service from start to finish
Great service from start to finish. Staff were very informative and friendly. Realised we ordered wrong size tv and they changed it without a problem. 1st class service!
May 5, 2026
Reply from Richer Sounds - Stockport
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Reply from Richer Sounds - Stockport
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Good selection of TVs
Good selection of TVs, fair prices and advice from friendly salesman. Delivery was quick as promised and the 6 year warranty was important.
May 2, 2026
Reply from Richer Sounds - Stockport
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Reply from Richer Sounds - Stockport
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
I explained what I needed and the…
I explained what I needed and the gentleman explained that it was no longer available but gave me the full run down of what was available, he even opened the shop up early for me
Excellent service
April 30, 2026
Reply from Richer Sounds - Stockport
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
So helpful
Their products are great and they are so helpful. Had a problem recently with a new TV, phoned them and they sorted it out. You get through immediately without waiting in queues. Can't praise them enough
May 5, 2026
Unprompted review
Reply from Richer Sounds - Stockport
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Excellent explanation and advice
April 28, 2026
Reply from Richer Sounds - Stockport
Thanks for your great feedback and for supporting local business.
Reply from Richer Sounds - Stockport
Thanks for your great feedback and for supporting local business.
The staff knowledge and attention to…
The staff knowledge and attention to detail was excellent
April 20, 2026
Reply from Richer Sounds - Stockport
Thank you for your 5 star review, it’s lovely to read your comments.
Very professional and friendly
Very professional and friendly. Had the opportunity to try before you buy which is very important. I changed my mind as a result of this. I also ended up spending more money. Delivery and after sale support was good too.
April 20, 2026
Reply from Richer Sounds - Stockport
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
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