Needed a surround sound system to improve the performance of my new TV for movies so approached Richer Sounds again. Decided to use their telesales this time to save me a trip to the local store. The... See more
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See what reviewers are saying
Once again RS you have excelled on price and delivery times, I ended up paying for next day delivery because we realised we would not be at home later in the week. Box arrived damaged and soon found t... See more
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My Freesat box failed after 5 years and Richer Sounds arranged for its speedy collection, repair (new hard drive) and return under its 6 year warranty. Following its failure and a spare circuit board... See more
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I spoke to a real person pointing out that the item I wished to buy was cheaper elsewhere. This was quickly verified and not only matched but beaten by £5, which was more than I expected. Excellent se... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
3 Stainburn Rd, Openshaw, M11 2DN, Manchester, United Kingdom
- 0333 900 0093
4.9
Excellent
7K reviews
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When I contacted Richer Sounds about…
When I contacted Richer Sounds about the price beat Jeff from telesales was excellent however when I called back a couple of weeks later and spoke to someone from the Bath branch he was very suspicious when I said that I had been offered a £100 discount because Amazon were selling US imports for far less. However the chap from Bath must have contacted Telesales and when Vic rang me back he honoured the quote which I had on email from Jeff. Normally Richer Sounds are brilliant so I was disappointed by the attitude from the chap at the Bath branch. The speakers are excellent of course.
January 22, 2026
Reply from Richer Sounds - Telesales
Dear Mr Wrigglesworth,
I'm so sorry that after such as positive experience with Jeff that the colleague from our Bath store was anything other than professional. Obviously this is disappointing, the colleague should have checked our system for the quote which would have cleared matters up so I will investigate with the branch manager what went wrong here, as well as arrange some retraining with the colleague.
Thank you for taking our call regarding the issue and allowing us a second chance to resolve this, if I can be of any help to you of course do get in touch..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
First class service all round
This our 4th purchase from Richer Sounds.
We use them because they have a huge range/wide variety of options and choices.
Found exactly what we wanted on the website and phoned the telesales line.
Very helpful, very easy ended up buying the TV we wanted and also purchased a soundbar with full surround speakers.
Given a fantastic deal and the advantage of a 6 year warranty.
The home delivery they use is second to none!
Highly recommend and will continue to buy from Richer Sounds
January 22, 2026
Reply from Richer Sounds - Telesales
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Reply from Richer Sounds - Telesales
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
All good
All good! Waiting to put tv up after work to lounge.
Delivery spot on
Great comms
January 21, 2026
Reply from Richer Sounds - Telesales
Thank you for your 5 star review, it’s lovely to read your comments.
Richer Sounds and John
I haven’t needed to buy TV or HiFi equipment recently, but remained on Richer Sounds email list so when I wanted to purchase a Pure Classic CD-6i I naturally thought of Richer Sounds.
I talked to a helpful gentleman by the name of John and by joining the VIP club I not only got a bargain price but a welcome £10 also.
The order arrived promptly, but upon unpacking I noted that the CD was faulty. I called Richer Sounds to report the issue and received a working replacement the next day.
Great service from Richer Sounds and John, who assisted me thoughout.
January 19, 2026
Reply from Richer Sounds - Telesales
Thank you for your 5 star review, it’s lovely to read your comments.
Fyne speakers ordered with telesales…
Fyne speakers ordered with telesales team. Great service and very quick delivery. I dont think you can beat richer
Sounds when it comes to customer service.
January 17, 2026
Speaking to telesales was a refreshing…
Speaking to telesales was a refreshing experience ,guy was very courteous and professional and made my purchase a wonderful experience , delivery was very fast and professional too.
WTG Richer sounds !
January 18, 2026
Quick to process and and resolve any…
Quick to process and and resolve any issues. Item arrived next day.
January 15, 2026
Reply from Richer Sounds - Telesales
Thank you for your wonderful feedback
Bought a Hisense TV from Richer sounds…
Bought a Hisense TV from Richer sounds they gave me a great deal and even free delivery with their own delivery people who where kind enough to get the TV into a very awkward upstairs room!
This is not the first time I have bought from Richer sounds and the service is always the same...nothing is too much trouble for them!
Thanks I will be back for more and I would not hesitate to recommend!
Richard
December 19, 2025
Reply from Richer Sounds - Telesales
Thanks for your 5 star review, we look forward to seeing you again next time
Customer service are always helpful
Customer service are always helpful, will look at discounts and quickest Delivery for your order. Price matching promise is good.
January 14, 2026
Reply from Richer Sounds - Telesales
Thank you for your 5 star review, it’s lovely to read your comments.
Was able to buy at a good price with 6…
Was able to buy at a good price with 6 year guarantee.
Helpful Tele sales person.
I would recommend Richer Sounds
January 14, 2026
Reply from Richer Sounds - Telesales
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Amazing customer service
Amazing customer service, and the store (Leicester) is just as good, its why we continue to buy from you and recommend to family.
January 13, 2026
Telephone sales knew their stuff
Telephone sales knew their stuff, delivered swiftly
January 12, 2026
Excellent service. Highly recommended
I'm returning to listening to vinyl after many years & as you can imagine, record players have changed quite a bit. The person I spoke to on the Telesales number was professional and friendly. He also explained turntables and speakers in a way a novice like me would understand without sounding or being condescending. I now have my new turntable and speakers and I'm so happy to be back listening to my old LP collection.
January 12, 2026
Reply from Richer Sounds - Telesales
Thank you for your 5 star review, it’s lovely to read your comments.
They always seem happy to help and are…
They always seem happy to help and are keen to offer their experience. With excellent warranty and repairs if needed, what more do you want and with the best competitive prices!
January 9, 2026
Reply from Richer Sounds - Telesales
Thank you for your 5 star review, it’s lovely to read your comments.
A+ very good
Very helpful and knowledgeable tele sales guy. Great price. Super fast delivery. What’s not to like.
January 10, 2026
Reply from Richer Sounds - Telesales
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Reply from Richer Sounds - Telesales
Thanks for your 5 star review, we look forward to seeing you again next time
Changed order with a new order
Changed order with a new order. Called for a price match, managed to save a small amount. Promptly matched and delivered. Great service.
January 31, 2025
Reply from Richer Sounds - Telesales
Thank you for your wonderful feedback
RicherSounds Samsung HW-Q990f
Excellent, stress free help from Jeff and Vik in the Telesales team to make the purchase. Richersounds were the best price around including on the internet. Their price promise definitely works unlike many other companies who bury exclusions in the small print. Purchase delivered on time next day. Couldn't ask for more. Hassle free from start to end. I have no hestitation giving 5stars and will definitely use RicherSounds again.
January 3, 2026
Reply from Richer Sounds - Telesales
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Good service throughout plus great 6…
Good service throughout plus great 6 year warranty
January 7, 2026
Reply from Richer Sounds - Telesales
Thanks for your great feedback and for supporting local business.
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