Richer Sounds - Telesales Reviews 

Excellent customer service from Paddy who was extremely helpful throughout. Unfortunately my initial TV was damaged during transit. Paddy explained all the available options and ensured a resolution for customer satisfaction. A unit was quickly shipped out and the other collected. All very efficient and helpful service. Long warranties and top tier customer service both strong reasons to buy from Richer Sounds.

Knowledgeable staff, speedy delivery, competitive pricing... what's not to like?

To broke but got a decent replacement

Excellent customer service from Ste and Jef at Richer Sounds. Both were professional, helpful, and quick to resolve everything for me. Really appreciate how smoothly they handled things - Great experience overall.

I bought a Yamaha AC receiver and signed up to Richer Sounds VIP account to avail myself of £10 off first order. When I went through to payment it didn’t show £10 VIP membership discount. I contacted customer services and spoke to Geoff. Geoff was friendly and sorted it out immediately sending me a link to pay with the £10 off. The Yamaha receiver was the cheapest I could find and it’s absolutely brilliant. I put my Pro- ject record deck and 5 wired speakers through it. I’m 64 so I’m now going down memory lane playing my vinyl records… fantastic- would highly recommend it and Richer sounds.

Always friendly and ready to explain differences between products and help you make the right decision.

The Cello small TV arrived the next day. easy to set up.
Very good service thank you

Great customer service and very helpful and delivery on time

Helpful friendly sales assistant, went above and beyond to secure the item I wanted. Item arrived quickly and I love it.

Good customer service and fast delivery

The telephone sales person was knowledgeable and inspired confidence that I was dealing with a real company that knows its business. The fact that they were as good as their word and beat a remarkably good internet price I had seen via Which? genuinely surprised me. Delivery was spot on.

Great advice before sale and after delivery, spoke to John - very helpful

Great service and value
We needed to replace our TV and were offered an excellent deal through Richer Sounds with quick and efficient delivery. Thanks!

What can you say against Richer Sounds?
A great range of Hi-Fi products at the best prices and best guarantee available.
Super quick delivery that was unexpected.
New amp installed and working beautifully.

Being a non-phone user it took a bit of an email exchange to order what I needed, but the customer service agent was very helpful.
And the order took longer to arrive than if I'd have ordered it off 'the other place'.
I was a little surprised that there was no Richer Sounds bumpf in the box when the item arrived, so it looked like perhaps it was drop-shipped?
But I like the ethos of the company, so that's why I like to buy from them.

Great price and service fast delivery as well what more do you need

very helpful service dealing with system problem

My problem was with a head phone system which failed. Richer Sounds replaced the whole system under warranty, arranged for the old one to be collected and delivered a new one at the same time. All in all a very satisfactory result.

Contacted telesales for product advice and they sorted out my transaction for me with very quick response time on a Sunday. Happy with my purchase which arrived in 2 working days with standard delivery. Great service.

efficient telesales, best price