Excellent advice instore and friendly helpful service! Delivery was also prompt and efficient We are very pleased with our smart new TV as we have been with all tech we’ve had from Richer Sounds!... See more
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Knowledgeable staff and friendly advice. All my questions were answered and the item was ordered and delivered with no hassles or issues. I'd definitely recommend Richer Sounds, great service.
Company replied
Called into Tunbridge Wells branch hoping they could advise on what to buy after my deck stopped working. They tested my speakers and found it was a faulty cable, gave me a replacement. I was ready... See more
Company replied
I have used Richer Sounds for a long time and in two different branches. The staff are always cheerful and welcoming. They are very knowledgeable about their products but in a manner that is open an... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
18 St Johns Road, TN4 9NT, Tunbridge Wells, United Kingdom
- 0333 900 0082
4.9
Excellent
1K reviews
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Reply from Richer Sounds - Tunbridge Wells
Thanks for your feedback, great to read you were happy with our service.
Richer Sounds customer service is…
Richer Sounds customer service is excellent. I'm happy though to give another review once my order arrives.
January 25, 2026
Was told i would get an email when…
Was told i would get an email when items would be ready to deliver. Didn’t get that, i phoned and asked. Will get an email, didn’t get that. Phoned again was told it would be at the depot on 26 jan and could be delivered on 27th. Mentioned i work for a living. Can it be the following Saturday 31st? Yes, will i get an email confirmation? Yes. Phoned richer sounds yet again today (as its far too much trouble for them to contact me!) oh yes, dpd will contact you this evening to let you know they have my parcel. 11.59?? I will be asleep!
So will it come tomorrow? No idea personally.
Very poor service on the contact front. Guess only spending £1500 is not enough to warrant a good service?! How much should i have spent?
January 9, 2026
Reply from Richer Sounds - Tunbridge Wells
Dear Mr Knight,
I was of course concerned to read of the problems you have had, and offer my apologies.
We will investigate and reach out to you directly ASAP to resolve things..
seniorcomplaintsteam@richersounds.com
Apologies again,
Tom Griffiths
Head of Customer Experience
Richer Sounds
UNFORTUNATELY Purchased LG OLED + SOUNDBAR PACKAGE. BUT CUSTOMER CARE VERY GOOD.
Purchased LG OLED + SOUNDBAR PACKAGE.
TRULY AWFUL PICTURE. RS COULD NOT FIX, STATING THAT "LG'S ARE ALWAYS A BIT BRIGHT". UPSCALING FOR FILM TAKEN EVEN 3- 4 YEARS AGO IS NON EXISTENT . RICHER SEND AN "EXPERT" WHO HAD NO IDEA.
RETURNED THE WHOLE PACKAGE.
WONT USE 'RS' AGAIN, AND STAY AWAY FROM LG.
***************IN ADDITION****************
SUBSEQUENTLY MR TOM GRIFFITHS FROM RICHER HAS HELPED GREATLY WITH THIS ISSUE, AND I WOULD VISIT RS IN THE FUTURE.
EVEN THOUGH MY INITIAL EXPERIENCE RATING REMAINS THE SAME, BUT WOULD RATE THE EXPERIENCE WITH MR GRIFFITHS AS 5 STARS.
December 4, 2025
Unprompted review
Reply from Richer Sounds - Tunbridge Wells
I was genuinely concerned to read that you had reason to be unhappy with your recent purchase from us, and that despite one of our colleagues visiting your home we couldn't resolve things to your satisfaction.
Thank you for returning my contact and allowing us a chance to put things right, I'm pleased that you confirmed to me after purchasing from us again that you are now completely happy and hopefully if you use us again you will be one of the 98% of happy customers who review us on Trustpilot.
seniorcomplaintsteam@richersounds.com
Hope to hear from you soon.
Tom Griffiths
Head of Customer Experience
Richer Sounds
Reply from Richer Sounds - Tunbridge Wells
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
The guys went above and beyond to…
The guys went above and beyond to ensure that I got what I wanted asap and are a pleasure to work with, thank you!
January 16, 2026
Reply from Richer Sounds - Tunbridge Wells
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Prompt delivery and on time
Prompt delivery and on time. Also set up well by their recommenced fitter. Set up by the Tunbridge Wells Store.
January 14, 2026
Reply from Richer Sounds - Tunbridge Wells
Thank you for your wonderful feedback
Replacement Television
Speedy response to our problem relating to our television
Kept in contact / kept us updated.
January 13, 2026
Reply from Richer Sounds - Tunbridge Wells
Thanks for your great feedback and for supporting local business.
The staff were very helpful and solid…
The staff were very helpful and solid me what I needed
January 13, 2026
Reply from Richer Sounds - Tunbridge Wells
Thanks for your 5 star review, we look forward to seeing you again next time
very knowledgeable staff
very knowledgeable staff, helpful and did not pressure me into buying. I did buy and their recommendation plus my research has worked well.
January 13, 2026
Very good service from start to finish
January 12, 2026
Reply from Richer Sounds - Tunbridge Wells
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Knowledgeable staff
Nice to get advice from staff who know the stuff they sell plus competitive prices and free delivery from a careful carrier...an ideal combination!
January 9, 2026
Reply from Richer Sounds - Tunbridge Wells
Thanks for your 5 star review, we look forward to seeing you again next time
Sound bar not as expected considering…
Sound bar not as expected considering the amount it cost
January 6, 2026
Reply from Richer Sounds - Tunbridge Wells
Dear Mr Wood,
Thank you for your feedback although it's disappointing to read you aren't satisfied with your sound bar of course. We offer a variety of ways for customers to return unwanted purchases or items they are simply not happy with back to us, including the free of charge option of the local branch.
Generally it's best to speak to the store experts as for example if the the issue is a technical one they can and will happily problem solve. Customers can find the local branch phone number at the top of their sales receipt or by using our store finder.
In the meantime I will arrange for a member of our team to contact you directly to resolve the issue or failing that arrange a exchange or refund for something different.
seniorcomplaintstem@richersounds.com
Many thanks
Tom Griffiths
Head of Customer Experience
Richer Sounds
Fast and efficient, I always use Richer Sounds
Just what I needed. Grat service every time. Thanks
January 4, 2026
Reply from Richer Sounds - Tunbridge Wells
Thank you for your wonderful feedback
I bought my radio from Dean who was…
I bought my radio from Dean who was very knowledgeable and helpful.
January 2, 2026
Reply from Richer Sounds - Tunbridge Wells
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Very helpful
Very helpful, not in stock but delivery within days. Worth it for 6 year warranty.
December 31, 2025
Reply from Richer Sounds - Tunbridge Wells
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Cool dudes who know their stuff will go…
Cool dudes who know their stuff will go back to Richer Sounds again
December 30, 2025
Reply from Richer Sounds - Tunbridge Wells
Thanks for your 5 star review, we look forward to seeing you again next time
Tunbridge Wells Team
Sales Manager, Alex, at Tunbridge Wells, was especially helpful his advice. He helped me find the perfect tv to suit my requirements, at an excellent price.
December 31, 2025
Reply from Richer Sounds - Tunbridge Wells
Thank you for your 5 star review, it’s lovely to read your comments.
Great product recommendation
Great product recommendation, only partially setup but appears to be exactly what I needed. The WIIM Ultra appears to be a very flexible streaming unit, and is necessary as an interface for old and new technology.
December 30, 2025
Reply from Richer Sounds - Tunbridge Wells
Thanks for your 5 star review, we look forward to seeing you again next time
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