I purchased a CD player and radio tuner/receiver from Richer Sounds in Watford 10 years ago. It has given excellent service but needed replacement. I went again to the store in Watford where I recei... See more
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Having purchased at TV last week from your Watford shop, your staff were excellent. Advice and support was first class. Thank you. Carol and Alan Rose.
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Easy to order on line - easy to collect next day (first time in decades of shopping with you in Watford I was able to park almost outside! Not that I think that was down to you!) and Anca in the shop... See more
Company replied
Sami and co very knowledgeable and helpful A good experience So much better than going to Currys And they beat the price match promise unlike Currys so.all in all a good experience
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
117C St Albans Road, WD17 1RD, Watford, United Kingdom
- 0333 900 0037
4.9
Excellent
2K reviews
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Richer Sounds Sales person Lloyd was very helpful and…
Sales person Lloyd was very helpful and knowledgeable and answered all the questions and was courteous.
He provided unbiased information that helped me to decide which TV to buy. Also purchased another item a week before Christmas but then I changed my mind and returned it upon receipt of delivery with no questions asked.
On top of that there was a price drop on Boxing day and again provided price difference credit on phone without any quibble and without having to go to the shop again.
I am very please with the Top service of Richer Sounds staff. Brilliant !
i Highly recommend Richer Sounds.
December 18, 2025
Reply from Richer Sounds - Watford
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Fantastic shop
Fantastic shop. Anca, the sales colleague helping provided really helpful and insightful advice when I was purchasing an amp and speakers. Explained to me why my original idea was ok, but in my price range there were better options. Very happy with my purchase. And helped me carry to my car in the pouring rain
December 18, 2025
Reply from Richer Sounds - Watford
Thank you for your 5 star review!
Very helpful
I phoned the Watford branch to find out if the article we wanted was in stock. The phone was answered promptly and I was told it was. We then drove to the branch, parked in their parking space, there was plenty of helpful and knowledgeable staff, the speaker we wanted was demonstrated to us, all in all a pleasant buying experience.
December 20, 2025
Reply from Richer Sounds - Watford
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Reply from Richer Sounds - Watford
Thanks for your great feedback and for supporting local business.
Reply from Richer Sounds - Watford
Thank you for your 5 star review!
Excellant Customer Service
Anca with her technical knowledge was able to provide me with exactly what I needed and the whole buying experience was faultless
December 16, 2025
Reply from Richer Sounds - Watford
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Excellent service
Excellent service, staff and communication. Very competitive prices.
December 15, 2025
Reply from Richer Sounds - Watford
Thank you for your 5 star review, it’s lovely to read your comments.
Smooth online purchase and a brilliant turntable
I ordered a turntable from Richer Sounds online for my son, and the whole experience was faultless. The website made it easy to compare models, the information was clear, and checkout was straightforward. I still felt confident I was getting the right product thanks to the detailed descriptions and customer reviews.
The turntable arrived quickly and was very well packaged. The build quality is excellent, setup was simple, and the sound is fantastic. My son absolutely loves it.
Richer Sounds delivered exactly what I hoped for: great value, fast delivery, and a product that genuinely impresses. Highly recommended.
December 5, 2025
Reply from Richer Sounds - Watford
Thank you for your 5 star review!
Good advice on the phone
Good advice on the phone, very flexible and straight forward - honest responses. Ended up purchase a 65in directly through a phone call.
December 15, 2025
Reply from Richer Sounds - Watford
Thanks for your great feedback and for supporting local business.
Excellent service
Excellent service
Took the time to guide me through everything I needed including setting up a demonstration.
Very knowledgeable and friendly staff
December 15, 2025
Reply from Richer Sounds - Watford
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Expert advice given impartially is rare…
Expert advice given impartially is rare these days, Richer Sounds make the entire experience pleasurable. Great brands at competitive prices but the difference is the service.
December 12, 2025
Reply from Richer Sounds - Watford
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Excellent customer service
It's been a few years since I have bought something from my local store. New people but same honest 5 star customer service and advise that made me want to go back.
Haven't used the products yet as they are a Christmas gift.
December 12, 2025
Reply from Richer Sounds - Watford
Thanks for your 5 star review, we look forward to seeing you again next time
Highly recommended.
Friendly, knowledgeable advice regarding a new OLED TV I was interested in. After placing my order, the TV arrived promptly (on the advised day) and is as good (brilliant) as I had hoped.
December 11, 2025
Reply from Richer Sounds - Watford
Thank you for your 5 star review!
Heather who served me was very…
Heather who served me was very professional in her product knowledge.
December 11, 2025
Reply from Richer Sounds - Watford
Thanks for your feedback, great to read you were happy with our service.
1st class experience the staff more…
1st class experience the staff more than helpful
December 10, 2025
Reply from Richer Sounds - Watford
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Great friendly service
At Watford I had great helpful knowledgeable friendly customer service, good stock and easy free parking behind the shop.
December 9, 2025
Good advice weighing up the options and…
Good advice weighing up the options and giving confidence in the selection of an AV receiver. Nice price too better, than any online pay them a visit
December 7, 2025
Reply from Richer Sounds - Watford
Thanks for your feedback, great to read you were happy with our service.
Marantz Amp.
I have been getting my Hi FI from Richer Sounds Watford for the last 20 years. I always find the staff to be knowledgeable and very helpful particularly Sami, Chris and Heather. I had a good demo of the amp I was interested in buying and bought it. Many thanks Ian.
December 7, 2025
Reply from Richer Sounds - Watford
Thanks for your 5 star review, we look forward to seeing you again next time
Great service and value
I’d already seen the TV I wanted to buy on the website and it was the cheapest I could find on the internet. Went to see it but it wasn’t in stock at the store but I ordered it anyway on the Saturday afternoon. It was delivered the following day (Sunday) and is excellent. The service I got from Lloyd at Watford was friendly and informative, so I ended up going back a couple of weeks later and buying a Hifi system!
November 29, 2025
Good service
Good service, easy phone call to place order and collection went without a hitch , friendly staff and very helpful
December 4, 2025
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