I ordered a Cambridge MXN10 on a Sunday, I had an email to say it was awaiting my collection on Monday! I perhaps expected Tuesday, but this was exceptional service. The MXN10 is a really great bar... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had never heard of you until my son in law recommended. We wanted a small TV for a spare room but were overwhelmed with choice. I really liked the layout of your website and the questionnaire to hel... See more
Company replied
Went looking for a turntable to see what was available within my price range. Received excellent advice from some really friendly knowledgeable staff. Came away extremely satisfied with my new turntab... See more
Company replied
Normally buy electrical entertainment goods from Richer Sounds as they always offer a good price, plus a 6-year warranty - peace of mind when spending £500+ on a new TV! Item was delivered quickly on... See more
Company replied
Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
3 - 4 Hankey Place, SE1 4BB, London, United Kingdom
- 0333 900 0065
4.9
Excellent
21K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
LG C5 48 TV…
The ordering process for my LG C5 48 TV was straightforward and super efficient and the price was excellent. I opted for next day delivery and the TV was delivered as promised. All good and based on my experience, would be more than happy to order from Richer Sounds again.
July 3, 2026
Reply from Richer Sounds - Websales
Thanks for your great feedback and for supporting local business.
Quick delivery great price
June 8, 2026
Reply from Richer Sounds - Websales
Thank you for your 5 star review, it’s lovely to read your comments.
Reply from Richer Sounds - Websales
Thanks for your 5 star review, we look forward to seeing you again next time
Great customer service on the phone and…
Great customer service on the phone and fast delivery
July 3, 2026
Reply from Richer Sounds - Websales
Thanks for your kind review, we look forward to your next visit.
LG oled G5
Love this new LG Oled G5 with the LG US60T soundbar, definitely get what you pay for, the G5 is amazing for bright rooms aswell, and richer sounds kept me informed all the way with my order. The delivery team were also very careful and put it in my preferred room. For my first purchase and experience from richer sounds, I would most definitely recommend them and buy from them again!
June 30, 2026
Reply from Richer Sounds - Websales
Thanks for your great feedback and for supporting local business.
Faultless online purchase transaction
Faultless online purchase transaction. Was looking for some mid priced decent wireless ear buds as my excellent jabra active 7s batteries are deteriorating after 3 years regular daily use. Following some research plumbed for some amiron 100s. Initially tried some tozo cheapies from Amazon during prime day promotion but ended up returning (get what you pay for, nuff said). Richer sounds still had a good promotion deal on the amirons. Ordered, took free 2-3 day delivery option, actually received next day dpd tracked. All good, just hope the new ear buds prove to be the same (time will tell, early use very positive).
July 2, 2026
Reply from Richer Sounds - Websales
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
I chose Richer Sounds because I trust the brand
I identified the item I wanted and considered a few retailers selling at the same price. I chose Richer Sounds because I have had positive experiences with them in the past. They are a company I trust for value.
Getting the item delivered was easy and it arrived quickly
June 30, 2026
Reply from Richer Sounds - Websales
Thanks for your great feedback and for supporting local business.
the product and delivery.
July 1, 2026
Reply from Richer Sounds - Websales
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Always great Service from Richer…
Always great Service from Richer sounds, in store or online. In this case online and battery pack was dispatched very quickly and at a great price. No reflection on Richer Sounds but one drawback is their use of DPD. Never next day delivery and then they deliver to the wrong address.
July 2, 2026
Reply from Richer Sounds - Websales
Thank you for your wonderful feedback
Reply from Richer Sounds - Websales
Thanks for your kind review, we look forward to your next visit.
Very fast delivery
Very fast delivery. The item arrived in perfect condition and was a good price. Would be happy to buy from them again.
July 3, 2026
Reply from Richer Sounds - Websales
Thanks for your great feedback and for supporting local business.
Bought some speaker stands at the most…
Bought some speaker stands at the most competitive price.Delivered very promptly great service as usual from Richer Sounds!
July 3, 2026
Reply from Richer Sounds - Websales
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Excellent service
We had placed order on a Friday and received it by Saturday. Very well packaged and reasonably priced
July 3, 2026
Reply from Richer Sounds - Websales
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
No worries at all
May 6, 2026
Reply from Richer Sounds - Websales
Thanks for your 5 star review, we look forward to seeing you again next time
Reply from Richer Sounds - Websales
Thank you for your wonderful feedback
Good price & player is great
Good price & player is great, received quickly & in perfect condition
July 3, 2026
Reply from Richer Sounds - Websales
Thanks for your kind review, we look forward to your next visit.
Great product,easy to use.
Great product,easy to use.
Took delivery of the turntable earlier
July 3, 2026
Reply from Richer Sounds - Websales
Thank you for your 5 star review!
Good offers
Good offers, choice of dates to deliver. Website has lots of information which made-our tv choice easier , 6 year guarantee is bonus. Delivery on time and was taken to a room of our choice.
July 2, 2026
Reply from Richer Sounds - Websales
Thank you for your 5 star review, it’s lovely to read your comments.
Excellent service and super fast Delivery
Excellent service and super fast delivery. I got an absolute bargain at Richer Sounds and I am chuffed to bits with my purchase. I Definitely recommend 100%
June 26, 2026
Reply from Richer Sounds - Websales
Thanks for your great feedback and for supporting local business.
Reply from Richer Sounds - Websales
Thanks for your kind review, we look forward to your next visit.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.