We have dealt with Richer sounds before and never had any problems. We couldn’t decide what TV that suited us most and a chap from customer services helped us to decide what model suited our requireme... See more
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Bought lots of audio stuff from richer sounds for years so I decided to buy a satellite box from them. The manhatten sx4-r is a great bit of kit , bought to replace an arris freesat box. Difference... See more
Well first of all, I thought Richer Sounds was a small shop in Newcastle upon Tyne specialising in Audio Video equipment. I realise now that it is huge. Ordering online was as simple as it gets, d... See more
Company replied
Needed a new TV as our old one died after 10 years. Looked at a number of providers who lured you in with price, then snuck a £20 delivery charge on to the price. Richer Sounds gave me plenty of opt... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
3 - 4 Hankey Place, SE1 4BB, London, United Kingdom
- 0333 900 0065
4.9
Excellent
21K reviews
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Brilliant service !
Brilliant service !!
These guys are the place to get anything audio and vision !! 5 stars
July 1, 2026
Reply from Richer Sounds - Websales
Thank you for your wonderful feedback
Customer service was great
Customer service was great, was updated throughout the process. Very fast delivery and very competitive pricing.
June 24, 2026
Reply from Richer Sounds - Websales
Thank you for your 5 star review!
Reply from Richer Sounds - Websales
Thanks for your 5 star review, we look forward to seeing you again next time
Reply from Richer Sounds - Websales
Thanks for your feedback, great to read you were happy with our service.
Reply from Richer Sounds - Websales
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
My Headpones arrived next day
My Headpones arrived next day. When I wasn't expecting them for a few days.
Great service!!
July 8, 2026
Reply from Richer Sounds - Websales
Thanks for your great feedback and for supporting local business.
All the staff were knowledgeable
All the staff were knowledgeable, no quibble service, all at fantastic value for money
July 8, 2026
Reply from Richer Sounds - Websales
Thanks for your kind review, we look forward to your next visit.
Competitive prices and prompt supply
July 7, 2026
Reply from Richer Sounds - Websales
Thank you for your wonderful feedback
Richer sounds excellence as standard
Ordered new tv and soundbar came on time very happy with everything top shop and best prices.
April 8, 2026
Reply from Richer Sounds - Websales
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Product excellent
Product excellent. Great service. Delivery ahead of forecast. Excellent
July 7, 2026
Reply from Richer Sounds - Websales
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Buying blind
Sought advice via the telephone line, not convinced they actually knew what I asked (difference between LA and LB model LG TV’s). They did provide some info re quality/suitability, but it’s not like looking at a product in the flesh so remains a blind buying experience with inherent fears if you don’t like what you get. Purchase itself simple enough inc application of discount code. An okay rather than outstanding experience.
June 22, 2026
Reply from Richer Sounds - Websales
Thank you for the feedback although I was sorry to read that there were areas of the experience where you felt we could have improved. We will of course review the call you made to the sales team and ensure any technical refresher training needed is carried out.
I appreciate that buying remotely comes with it's own specific questions, but in the event that you are unhappy for any reason with your purchase we offer several ways that you can return it for something else, and if feasible we are always more than happy to demonstrate products in person at your local store.
Our customer experience team will follow up to check on progress and offer assistance if required..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Very happy with the retailers offers…
Very happy with the retailers offers and delivery service was good up till now I am happy with the 2 TVs i purchased
July 6, 2026
Reply from Richer Sounds - Websales
Thank you for your 5 star review, it’s lovely to read your comments.
From start to fininish excellent…
From start to fininish excellent service including delivery men very polite.I started using Richer sounds from 1979 at London Bridge your first shop.
July 6, 2026
Reply from Richer Sounds - Websales
Thank you for your 5 star review!
Wouldn’t buy a tv anywhere else
Wouldn’t buy a tv from any other company. Good price and great service. TV arrived damaged presumably during transit. Called customer service and issue resolved easily and swiftly with replacement sent and original collected.
July 7, 2026
Reply from Richer Sounds - Websales
Thank you for your wonderful feedback
Great Communication and Ease of Service
Very easy process to buy product, Great Communication, Highly Recommend.
July 1, 2026
Reply from Richer Sounds - Websales
Thanks for your great feedback and for supporting local business.
Brilliant experience and service
Brilliant experience and service! Ordered and was delivered next day! Great price and well packed. Mega happy.
July 7, 2026
Reply from Richer Sounds - Websales
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
TV Deal
Got a larger TV plus long guarantee for similar price to a smaller tv + independent guarantee at another retailer
July 7, 2026
Reply from Richer Sounds - Websales
Thank you for your wonderful feedback
Reply from Richer Sounds - Websales
Thank you for your 5 star review!
Consistently excellent…
The item was delivered quickly and is exactly as described. I was kept informed throughout the order process.
Richer Sounds are consistently excellent and I am always confident about ordering from them.
July 7, 2026
Reply from Richer Sounds - Websales
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
ALWAYS HAVE BEEN AND STILL THE BEST…
ALWAYS HAVE BEEN AND STILL THE BEST RETAILER OUT THERE
June 4, 2026
Reply from Richer Sounds - Websales
Thank you for your 5 star review, it’s lovely to read your comments.
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