Richer Sounds - Websales Reviews 19,960

TrustScore 5 out of 5

4.9

3 - 4 Hankey Place, SE1 4BB London, GB


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Rated 5 out of 5 stars

As always geat service from Richer Sounds. Purchased my Denon amp to match the CD player id bought earlier and cannot be happier with both. The amp was easy to set up, connect and use. Has a lovely c... See more

Rated 5 out of 5 stars

Prompt and efficient delivery. Good package at a good price including a sound bar. BUT, watch out because Mr Richer's prices go up and down like a yo-yo and don't always offer a package so keep an ey... See more

Company replied

Rated 5 out of 5 stars

Exactly what it said on the tin + five days early. Probably expected a bank holiday backlog so got me sorted beforehand. Much appreciated, returning customer and will return again in the future. Best... See more

Company replied

Rated 5 out of 5 stars

Excellent range of products at reasonable prices, with very well priced extended warranties. Shop staff are always very knowledgeable. My latest purchase of a Hisense 40inch TV for our son was done on... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

20K reviews

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Rated 5 out of 5 stars

As always geat service from Richer…

As always geat service from Richer Sounds. Purchased my Denon amp to match the CD player id bought earlier and cannot be happier with both. The amp was easy to set up, connect and use. Has a lovely crisp sound and easy adjustment balance, base and treble. Thanks as always

May 5, 2026
Rated 5 out of 5 stars

Excellent service

Easy to order, the online 10% discount for first order was a bonus. Quick delivery and excellent communication throughout the buying process. If the product turns out to be as good then I’ll be a happy man.

May 5, 2026
Rated 5 out of 5 stars

Great service

Ordered a Panasonic UB9000 on line and it was delivered safely on time without any problems. This is great service and I would highly recommend Richer Sounds as a first class company.

May 3, 2026
Rated 5 out of 5 stars

Always excellent

I have shopped at Richer Sounds for many years. The website is very easy to use and full of information. On visiting the shop the staff are knowledgeable and helpful and friendly. Delivery is excellent. Prices are always super competitive and guarantee unmatched.

May 5, 2026
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Reply from Richer Sounds - Websales

Thank you for your wonderful feedback

Rated 5 out of 5 stars

I was unsure of my order and emailed my…

I was unsure of my order and emailed my concerns. The responses were quick and helpful but what pleased me most was that I wasn’t made to feel stupid in spite of my confusing correspondence! I had tried to phone but the lines were very busy.

May 3, 2026
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Reply from Richer Sounds - Websales

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Excellent

Excellent - efficient and customer service.

April 30, 2026
Richer Sounds - Websales logo

Reply from Richer Sounds - Websales

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Pleasantly surprised

I had not purchased anything from Richer Sounds for many years, but they had the turntable I wanted at a competitive price, and with the 6-year warranty. Ordered on a Sunday, delivery quoted as a few days, but it arrived Tuesday. Delighted.

May 3, 2026
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Reply from Richer Sounds - Websales

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 1 out of 5 stars

Your delivery service with DPD is just poor and really poor customer service

Your delivery service with DPD is just poor, driver just taking a picture of a car park with flats and saying they got to my house and no one was in, called the same day and was told they were going to come back which they didn't, and next day they just deliver the parcel to a flat near by and I don't even know the people leaving there, no phone calls from the driver either, parcel wrap was open so anyone could see what I bought, it was just awful. Also no option to collect somewhere else, so bad bad service.

May 3, 2026
Richer Sounds - Websales logo

Reply from Richer Sounds - Websales

Thank you for your review, although obviously it was most concerning to read your experience with DPD, which is of course totally unacceptable.

We will investigate with them urgently at a senior level, as well as contact you directly to check you now have the parcel, and arrange to put matters right..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

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