Richer Sounds - Websales Reviews 

21,057
TrustScore 5 out of 5

4.9

3 - 4 Hankey Place, SE1 4BB London, GB


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Rated 5 out of 5 stars

Quick and effective dispatch, from a great company with great values. Better price than anyone else, which is always a winner. Having been a RS customer for many years I am unable to fault them. Eas... See more

Company replied

Rated 5 out of 5 stars

Normally buy electrical entertainment goods from Richer Sounds as they always offer a good price, plus a 6-year warranty - peace of mind when spending £500+ on a new TV! Item was delivered quickly on... See more

Company replied

Rated 5 out of 5 stars

Faultless online purchase transaction. Was looking for some mid priced decent wireless ear buds as my excellent jabra active 7s batteries are deteriorating after 3 years regular daily use. Following s... See more

Company replied

Rated 5 out of 5 stars

Ordered a TCL TV from Richer Sounds Nice and easy ordering and only one slight hiccup with delivery sorted really quickly with customer services. Delivery date missed so given refund of deliver... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

21K reviews

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4.9

All reviews

(21,057)

24,564 reviews in the last 12 months

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Rated 5 out of 5 stars

Always purchase my Hi Fi from Richer…

Always purchase my Hi Fi from Richer sounds, excellent customer service and speedy delivery.

July 9, 2026
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Reply from Richer Sounds - Websales

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Competitive price

Competitive price, excellent service and delivery

July 10, 2026
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Reply from Richer Sounds - Websales

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Reliable Hi-Fi Shopping. Great Choice.

Shopping with Richer Sounds is, and has always been, easy and reliable. Plenty of products to choose from and delivery is always on time.

July 10, 2026
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Reply from Richer Sounds - Websales

Thank you for your wonderful feedback

Rated 5 out of 5 stars

David from the Aftersales team

David from the Aftersales team deserves a medal. My daughter's TV broke after only 6 months, and David could not do enough to help sort it out. He seamlessly arranged a collection of the broken unit and arranged for the Stockport branch to post out the new unit that we wanted. He kept me updated both via phone and by email all the way the process. Well done David and Richer Sounds, one very happy customer.

July 10, 2026
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Reply from Richer Sounds - Websales

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

TV swivel stand

Very easy to order from the website. Super quick delivery, good price as well...

July 9, 2026
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Reply from Richer Sounds - Websales

Thank you for your 5 star review!

Rated 5 out of 5 stars

Easy peasy to order

Easy peasy to order, great explanatory video - saved a trip to the shop to buy The Roller which is a great piece of kit!

July 9, 2026
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Reply from Richer Sounds - Websales

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Excellent customer service

I purchased a portable CD player from Richer Sounds recently online and they answered my questions about the product efficiently and were most helpful to me as a not too technically experienced customer. The CD player is great, perfect for me and so easy to used once it was explained to me.

July 3, 2026
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Reply from Richer Sounds - Websales

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Bought these to replace my Sony xm3

Bought these to replace my Sony xm3. Sound quality is great with voices much clearer, as is the bass. Very comfortable to wear for long periods. The battery lasts for an age. Excellent price and service from Richer Sounds as usual. Very happy with my purchase.

July 6, 2026
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Reply from Richer Sounds - Websales

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Prompt efficient service.

Prompt efficient service.

July 9, 2026
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Reply from Richer Sounds - Websales

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

A highly regarded company that I’ve…

A highly regarded company that I’ve used previously. The buying process and delivery couldn’t be faulted.
After sales service is great as well

July 9, 2026
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Reply from Richer Sounds - Websales

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

I recently purchased two speaker stands…

I recently purchased two speaker stands from Richer Sounds through their online store and couldn't be happier with the experience. The ordering process was straightforward, the price was competitive, and the stands arrived quickly and were very well packaged.

The quality of the speaker stands is excellent – they're sturdy, easy to assemble, and have made a noticeable improvement to both the appearance and sound of my hi-fi setup. Delivery was prompt and exactly as promised, making the whole purchase completely hassle-free.

A great online shopping experience from start to finish. I would happily recommend Richer Sounds and will definitely use them again

July 9, 2026
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Reply from Richer Sounds - Websales

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Excellent customer service with great…

Excellent customer service with great communication. Had to rearrange delivery, the customer service team were really lovely as were the delivery team. A small error was made, they took full responsibility and they couldn’t have rectified better. I recommend.

July 9, 2026
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Reply from Richer Sounds - Websales

Thank you for your 5 star review!

Rated 5 out of 5 stars

I have used Richer sounds for years now…

I have used Richer sounds for years now because their prices are very competitive. When going into the shop the staff are very friendly, helpful and knowledgeable. But even when i cannot make it to the shop and order online i am kept up to date with the order and delivery process. The delivery guys are also very friendly and take care when delivering my item into my house.
What more do i want from a company?

July 8, 2026
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Reply from Richer Sounds - Websales

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Brilliant service !

Brilliant service !!
These guys are the place to get anything audio and vision !! 5 stars

July 1, 2026
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Reply from Richer Sounds - Websales

Thank you for your wonderful feedback

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