Faultless online purchase transaction. Was looking for some mid priced decent wireless ear buds as my excellent jabra active 7s batteries are deteriorating after 3 years regular daily use. Following s... See more
Company replied
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See what reviewers are saying
David from the Aftersales team deserves a medal. My daughter's TV broke after only 6 months, and David could not do enough to help sort it out. He seamlessly arranged a collection of the broken unit a... See more
Company replied
This relates to the purchase of a pair Fyne Audio F301i (Walnut) speakers from the Richer Sounds website. The the main reason for my online purchase, as opposed to my usual store visit, was to take ad... See more
Company replied
Simple website Delivery good with a call before the delivery so I was ready for it, and it was put in my hallway rather than on the doorstep. Easy Purchase from a company I have now used several times... See more
Company replied
Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
3 - 4 Hankey Place, SE1 4BB, London, United Kingdom
- 0333 900 0065
4.9
Excellent
21K reviews
Asks customers to review
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Excellent company to deal with
Excellent company to deal with. Great prices and the 6 year warranty is fantastic. One thing I would suggest is being able to check local stock online rather than calling the store. Have bought items from this company for years and they never let you down. Delivery was also excellent.
July 7, 2026
Reply from Richer Sounds - Websales
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Excellent experience from start to…
Excellent experience from start to finish. The price was very competitive, the ordering process was quick and easy, and the delivery was fast and well organised. The amplifier arrived in perfect condition and was exactly as described. Richer Sounds is a company you can trust, with great customer service and excellent value for money. I will definitely buy from them again and highly recommend them to anyone looking for quality audio equipment. Thank you!
July 7, 2026
Reply from Richer Sounds - Websales
Thanks for your feedback, great to read you were happy with our service.
The product was exactly what I wanted
The product was exactly what I wanted, L have owned a Denon amp for 25years plus and have been very happy with it sadly it stopped working through the tv/ee box.So I brought one from Richer Sounds and you give a six year warranty so no brainer.
July 6, 2026
Reply from Richer Sounds - Websales
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Really helpful website
Really helpful website, with good pricing information. Price was good too
The delivery service (Furdeco) was brilliant. They were on time, polite and helpful - which we all know can make or break a purchase experience.
July 6, 2026
Reply from Richer Sounds - Websales
Thank you for your wonderful feedback
Great prices and great selection
Great prices and great selection! Easy to shop, easy payment and finance options and great quality, highly recommend!
July 6, 2026
Reply from Richer Sounds - Websales
Thank you for your wonderful feedback
Reply from Richer Sounds - Websales
Thanks for your kind review, we look forward to your next visit.
Needed to find an item
Needed to find an item, nobody else had it around me other than Richer Sounds or Amazon and I dislike giving money to Bezos. Arrived quickly and worked as needed.
July 6, 2026
Reply from Richer Sounds - Websales
Thanks for your feedback, great to read you were happy with our service.
Reply from Richer Sounds - Websales
Thank you for your wonderful feedback
Good price and good service
July 6, 2026
Reply from Richer Sounds - Websales
Thank you for your 5 star review!
A great range of products
A great range of products, competitively priced, quick & easy check-out.
March 27, 2026
Reply from Richer Sounds - Websales
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Faulty TV
Faulty TV, called for help, needed to jump through hoops, take photos send videos, then something else, then when called, the team had gone home, i could buy one but not gey it replaced, hassle hassle hassle. Dont like poor service after purchased, don't be buying again fro richer sounds. If you can sell me an item till 8pm you should be able to deal with issues until 8pm or whatever time you close sales not oh its 5 o'clock quick scarper so I don't have to deal with a return.
July 6, 2026
Reply from Richer Sounds - Websales
I was of course concerned to read about the problems you experienced with your faulty television, and the subsequent replacement arrangements.
From investigation, I understand that the product was indeed successfully replaced within 48 hours of the fault being reported, so whilst I appreciate it may have appeared that the issue could not be progressed because the relevant team had finished for the day, in practice the replacement had to be arranged through a courier service and would, therefore, have needed to be scheduled in advance regardless. I want to assure you publicly that we always prioritise customers with faulty products, so if for any reason you felt like we failed in our duty of care to you, I apologise sincerely.
I will be reviewing the timeline with the team involved to understand where we could have made things simpler and more efficient, and furthermore a member of my team will also be in touch directly to make sure all is now well. Hopefully you can see from the 98% of positive reviews on Trustpilot that these problems are indeed rare, but I'm sorry for what happened on this occasion.
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Incredibly heavy TV.
I ordered a Hisense 85” TV. Which is incredibly heavy. To be fair the weight is given in the specifications but I didn’t really count on how heavy that is.
It needs 2 or preferably 3 people just to lift out the box and fix the stand on.
I think there should be a clear warning on the website regarding this.
I have contacted the Guildford branch (although I did buy through the main website) who have suggested a local(ish) AV installation business who may be able to help but so far they have not responded. I therefore have a big TV sitting in a box that I cannot possibly setup on my own.
Edit 13/7/26 I now have the installation company coming in a few days time so hopefully all good 👍
July 6, 2026
Reply from Richer Sounds - Websales
Thank you for leaving us a review. I'm sorry to hear you've found setting up your new TV more challenging than expected. Whilst the weight of the TV is included within the specifications as you point out, and our deliveries are carried out by two-person teams which we specify in the delivery information, I can appreciate the the practicalities of unpacking and assembling an 85" TV are a challenge, and will see what we can do on our website to make sure customers are appraised of this.
I'm pleased to understand that the installation company recommended by our Guildford store has since been in touch. Hopefully they'll be able to assist you in getting everything set up and ready to enjoy, but should you encounter any further difficulties please don't hesitate to get in touch..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Reply from Richer Sounds - Websales
Thanks for your feedback, great to read you were happy with our service.
Excellent delivery service from Richer sounds
Excellent delivery service from Richer Sounds! My TCL TV arrived exactly within the time frame I requested. Despite the extremely hot weather, the delivery team turned up right on time and handled everything professionally. Really impressed with how reliable and punctual the service was — great job!
July 6, 2026
Reply from Richer Sounds - Websales
Thanks for your feedback, great to read you were happy with our service.
Reply from Richer Sounds - Websales
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Excellent service
Just bought some headphones from Richer Sounds online. Excellent price; received very promptly. As always, excellent service from Richer Sounds.
July 6, 2026
Reply from Richer Sounds - Websales
Thanks for your kind review, we look forward to your next visit.
Excellent service from order to…
Excellent service from order to delivery, the dedicated delivery guys BJS didn't deliver to the correct room (I said take it straight through, meaning to my living room, but they left it in my hall, not a major issue but still worth mentioning), would still use again, no major issues at all, very pleased with the price as well, good job Richer Sounds!
July 6, 2026
Reply from Richer Sounds - Websales
Thanks for your great feedback and for supporting local business.
Summer sport saved
A TV I bought earlier in the year developed a fault so I needed a replacement for the football, cycling, tennis etc. I am a previous customer of RS and have always been happy with their service. This is the first time using web sales but everything was smooth and hassle free.
July 6, 2026
Reply from Richer Sounds - Websales
Thank you for your wonderful feedback
Reply from Richer Sounds - Websales
Thank you for your 5 star review, it’s lovely to read your comments.
Reply from Richer Sounds - Websales
Thanks for your kind review, we look forward to your next visit.
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