Richer Sounds - Websales Reviews 

22,148
•
TrustScore 5 out of 5

4.9

3 - 4 Hankey Place, SE1 4BB London, GB

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Rated 5 out of 5 stars

A great price, very quick delivery & a 6 year warranty. Add to that the fact that the Haier TV not only synced with our other TV's but also with our Phillips Hue lighting system, which we have install... See more

Company replied

Rated 5 out of 5 stars

No brainer for me - best price, quality Sony tv. Slight negative having delivery charge for named day but delivery on time, rang hour before arriving. All round great services thank you very much an... See more

Company replied

Rated 5 out of 5 stars

We bought our Hisense 100” TV from Richer Sounds and cannot fault the whole process. Not only were the prices more than reasonable at nearly £1000 cheaper than Amazon, the customer service was exc... See more

Company replied

Rated 5 out of 5 stars

I've used Richer Sounds a good few times down the years for hifi separates and accessories, starting way back in the 80s. I've bought from their store in my hometown of Stockport, bought from t... See more

Company replied


Company details

  1. Hi-fi shop
  2. also in
  3. Electronics Store
  4. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

22K reviews

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4.9

All reviews

(22,148)

24,500 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ +⭐️

Not only do these chaps know their stuff inside out, they are helpful, prompt and friendly, not to mention the excellent prices.
Truly the colossus of electronics online. Thanks chaps.

October 6, 2026
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Reply from Richer Sounds - Websales

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Easy ordering and quick delivery

Easy ordering and quick delivery, best price too plus the long warranty

October 7, 2026
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Reply from Richer Sounds - Websales

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

I would always prefer to go the the…

I would always prefer to go the the store but this time I ordered online. The price was great and it arrived promptly. Great service.

October 7, 2026
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Reply from Richer Sounds - Websales

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Great store and service

Great store and service. My first choice to go to for HiFi goods.

October 6, 2026
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Reply from Richer Sounds - Websales

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

We bought our Hisense 100” TV from…

We bought our Hisense 100” TV from Richer Sounds and cannot fault the whole process. Not only were the prices more than reasonable at nearly £1000 cheaper than Amazon, the customer service was excellent. We were warned due to where we live that it may take a little longer to arrive, understandable. They needn’t have bothered the TV arrived within the usual stated time via a very efficient and polite delivery team. All aspects of the delivery were clear and regularly updated.

Thank you Richer Sounds.

Side note… DO NOT UNDERSTAND ANY CIRCUMSTANCES UNDERESTIMATE THE SIZE OF THIS TV…it’s an absolute beast.

October 7, 2026
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Reply from Richer Sounds - Websales

Thank you for your 5 star review!

Rated 5 out of 5 stars

Great service

I have purchased from yourselves before and find the additional guarantee of 6 years with price matching, service, delivery unbeatable. In addition I have access to a local store.

October 7, 2026
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Reply from Richer Sounds - Websales

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Fantastic customer service and NHS discount

Great price with NHS discount and fantastic customer service.
We had a problem connecting the new TV to our sound system so called the telesales support number. They could not have been more helpful...they reviewed the photos I sent, called a store who had the TV on stock so they could test the problem and called me back to talk through how to resolve.

October 3, 2026
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Reply from Richer Sounds - Websales

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Bought this is rewind dark side of the…

Bought this is rewind dark side of the moon tape cassette player on pre order, they kept me up to date on the order, was delivered excellent and packaging was excellent. Very happy with the excellent service 10/10🫡 keep up the great work 👍

August 25, 2026
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Reply from Richer Sounds - Websales

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Simple purchase and fast delivery

Simple purchase and fast delivery. Unfortunately the product was not suitable but the return to the store easy and refund quick.

October 6, 2026
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Reply from Richer Sounds - Websales

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Great interconnect.

My item was delivered quickly and as stated . Ive been a customer of RS for over 30 years and have bought many items from them . Their service is second to none . Highly recommended

October 6, 2026
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Reply from Richer Sounds - Websales

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

excellent alround

excellent products, great price, outstanding service. Don't understand why anyone would go elsewhere.

October 7, 2026
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Reply from Richer Sounds - Websales

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

I bought sonos beam…

I bought sonos beam, great price, 6 year warranty and quick delivery

October 6, 2026
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Reply from Richer Sounds - Websales

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Great business

Trustworthy and reliable, great customer service, items always well.packaged and professionally delivered with care yet speedily. Can't find fault and is always my first and most commonly only port of call when shopping for what they sell.

October 6, 2026
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Reply from Richer Sounds - Websales

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Online purchase

Online purchase. Prompt delivery.
Excellent customer service when i had an issue with set up.
10/10

October 6, 2026
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Reply from Richer Sounds - Websales

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Excellent service along with 6 year…

Excellent service along with 6 year guarantee. The product benQ portable projector is superb for bedroom which i purchased. Quality feel and easy to set up and use.
Thanks Richer Sounds.👍

October 5, 2026
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Reply from Richer Sounds - Websales

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

It was nice to deal with a company who…

It was nice to deal with a company who sent a thank you email before getting a request to review the company. The speaker I ordered was well priced, well packaged and delivered fast.

October 6, 2026
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Reply from Richer Sounds - Websales

Thank you for your 5 star review!

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