I ordered a 43 inch Samsung OLED TV which worked fine for the first couple weeks but then the screen stopped working suddenly, and the TV became faulty. I called up customer service and explained my s... See more
Company replied
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Great first experience at richer sounds . I will be back in future . Easy to order cheapest place i could find anywhere online and along with the 6 year guarantee was a no brainer to be honest . Deli... See more
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Ease of ordering. Product wasn't in stock at the time but I was kept updated via email of the likely date for delivery. As it happens the product was delivered earlier than anticipated which was a ple... See more
Company replied
The Ruark R1R has replaced a failing Roberts radio and has proved to be an excellent purchase, ideal for listening in the kitchen. Setting the preset stations required consulting the downloadable Us... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
3 - 4 Hankey Place, SE1 4BB, London, United Kingdom
- 0333 900 0065
4.9
Excellent
22K reviews
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As with all previous purchases it was…
As with all previous purchases it was simple to select and order.
Delivery was quick.
August 21, 2026
Reply from Richer Sounds - Websales
Thank you for your 5 star review!
Reply from Richer Sounds - Websales
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Reply from Richer Sounds - Websales
Thanks for your feedback, great to read you were happy with our service.
Reply from Richer Sounds - Websales
Thank you for your 5 star review, it’s lovely to read your comments.
Panasonic 4K
We had been after this very rare Panasonic 4K player and amazingly, Richer Sounds sourced some!
Unfortunately the player we received was faulty but Richer Sounds replaced it with no hassle in 24 hours! Great service.
August 20, 2026
Reply from Richer Sounds - Websales
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
best place for shopping
good price, big choices, fast delivery, long warranty- i recommend
August 21, 2026
Reply from Richer Sounds - Websales
Thank you for your 5 star review!
Great
Very easy to use website, great price, next day delivery, helpful email confirmations at each stage - a great way to shop!
August 20, 2026
Reply from Richer Sounds - Websales
Thank you for your 5 star review, it’s lovely to read your comments.
Brilliant retailer (in every way)
Excellent communication, great prices and guarantees and prompt, transparent delivery. Not bought from them for a few years so it’s a great reminder about how good they are.
August 17, 2026
Reply from Richer Sounds - Websales
Thanks for your 5 star review, we look forward to seeing you again next time
Great range of products at good prices
Great range of products at good prices. Comms and delivery are excellent, will buy again!
August 20, 2026
Reply from Richer Sounds - Websales
Thanks for your feedback, great to read you were happy with our service.
Excellent service as always
Excellent service as always. Kept informed throughout online ordering process .Delivery exactly as described .Product in perfect working order .What's not to like?
August 20, 2026
Reply from Richer Sounds - Websales
Thank you for your wonderful feedback
Great experience
Great experience, good communication about the order, no issues with delivery - item was dispatched next day, it was well packaged and arrived the next working day. Fantastic service- will use again! Great trusted retailer 👍🏻
August 20, 2026
Reply from Richer Sounds - Websales
Thanks for your feedback, great to read you were happy with our service.
Reply from Richer Sounds - Websales
Thanks for your 5 star review, we look forward to seeing you again next time
Love my radio
It was really easy to choose my radio. Delivery was super quick andy product is exactly as expected.
No complaints from me. Happy customer!
August 10, 2026
Reply from Richer Sounds - Websales
Thanks for your great feedback and for supporting local business.
Great service from start to finish
Great service from start to finish. Wouldn’t go anywhere else.
August 20, 2026
Reply from Richer Sounds - Websales
Thank you for your 5 star review, it’s lovely to read your comments.
Great company
Price was great
6 year warranty on my product
Fast turn around from ordering to collecting
Staff couldnt be more helpful.
August 20, 2026
Reply from Richer Sounds - Websales
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Problem with delivery sorted very quickly and efficiently
Problem with delivery sorted very efficiently so 5 stars !
August 20, 2026
Reply from Richer Sounds - Websales
Thanks for your kind review, we look forward to your next visit.
Great Service
I buy from Richer Sounds as their prices are competitive, they have extended warranties and excellent customer service. Looking on line I could have got the Samsung 55 inch OLED tv a tad cheaper but not with a 6 year warranty and with a retailer not as highly recommended. Delivery was also free and carried out by a courier who kept me updated on progress leading up to delivery.
August 18, 2026
Reply from Richer Sounds - Websales
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Recommended
Competitive pricing, I found the ordering process straightforward the item arrived in good time.
August 20, 2026
Reply from Richer Sounds - Websales
Thank you for your wonderful feedback
Reply from Richer Sounds - Websales
Thanks for your feedback, great to read you were happy with our service.
Excellent product at a great price
Excellent product at a great price. Delivered next day without problem. Overall a positive experience.
August 20, 2026
Reply from Richer Sounds - Websales
Thanks for your kind review, we look forward to your next visit.
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