I discussed the issue with your support team yesterday afternoon ( wednesday) We reached a conclusion after much attention from your team and a product swap was arranged I can happily respo... See more
Company replied
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Tell you what, the whole experience from phoning to find out about an older model TV that wasn't on your website to unpacking the set and turning on couldn't, i don't think, have been better - unles... See more
Company replied
Always great Service from Richer sounds, in store or online. In this case online and battery pack was dispatched very quickly and at a great price. No reflection on Richer Sounds but one drawback is... See more
Needed a new set of earbuds due to my fault of I think shorting them out from a faulty charging cable, expensive mistake, but managed to purchase repalcement set at a slightly cheaper price than the... See more
Company replied
Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
3 - 4 Hankey Place, SE1 4BB, London, United Kingdom
- 0333 900 0065
4.9
Excellent
21K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Simple and easy from order to delivery.
July 2, 2026
Reply from Richer Sounds - Websales
Thanks for your feedback, great to read you were happy with our service.
Ordering was straight forward
Ordering was straight forward, delivery was good and was kept up to date regularly. Only small thing the remote feels cheap and nasty however the tv looks good and not had any issues yet.
July 2, 2026
First class service
Easy to place order, quick delivery and the six year warranty is unbeatable - highly recommended
July 2, 2026
Reply from Richer Sounds - Websales
Thanks for your great feedback and for supporting local business.
Got streamer for very good price and…
Got streamer for very good price and arrived next day!
July 1, 2026
Reply from Richer Sounds - Websales
Thank you for your 5 star review, it’s lovely to read your comments.
The price was very competitive
The price was very competitive, ordering was simple and free quick delivery for an item that I wanted. What more can you ask?
Thank you.
July 2, 2026
Reply from Richer Sounds - Websales
Thank you for your 5 star review!
Whenever I look for anything hi-fi…
Whenever I look for anything hi-fi related I always have a good look around for a good deal etc. Why is it then I nearly always come back to Richer Sounds. Easy. They are simply the best. Can't beat them in price and always have a good choice of options. In this case I need a new stylus for my Project Evo deck. I found what I wanted easily and ordered it. I opted for the free delivery, a few working days. Guess what, it came next day. Outstanding again from Richer Sounds.
June 29, 2026
Reply from Richer Sounds - Websales
Thanks for your 5 star review, we look forward to seeing you again next time
Reply from Richer Sounds - Websales
Thank you for your wonderful feedback
Great value and reliable …
I’ve purchased from Richer Sounds several times now as their prices are the best available and they can be relied upon to deliver quickly. Overall they are a company that you can rely upon.
July 1, 2026
Reply from Richer Sounds - Websales
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Great range and service.
Reconditioning an old Technics SL230 turntable and ordered a new cartridge to replace the damaged one on the turntable.
Arrived very quickly and the turntable is now fully functioning and back to playing my LP collection!
July 2, 2026
Reply from Richer Sounds - Websales
Thank you for your wonderful feedback
Excellent service provided by Richer…
Excellent service provided by Richer Sounds. Absolutely over the moon with my Cambridge Audio Evo One. Arrived the day after ordering. Will definitely be using again soon.
July 1, 2026
Reply from Richer Sounds - Websales
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Couldn't ask for more
Tell you what, the whole experience from phoning to find out about an older model TV that wasn't on your website to unpacking the set and turning on couldn't, i don't think, have been better - unless someone stayed to take away the cardboard (hoho).
Thanks for everything you did. Happy bunny.
July 1, 2026
Reply from Richer Sounds - Websales
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
i ordered they delivered within a few…
i ordered they delivered within a few days simple and easy thats what we all need these days price was decent ---i will buy from richer sounds again
July 1, 2026
Reply from Richer Sounds - Websales
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Friendly and professional service
All communications with Richer was friendly and professional. I feel confident I bought from the right place.
June 29, 2026
Reply from Richer Sounds - Websales
Thanks for your feedback, great to read you were happy with our service.
Great service from order through to delivery
Easy web ordering at a keen price, clear delivery information followed up by a smooth delivery.
July 1, 2026
Reply from Richer Sounds - Websales
Thank you for your 5 star review, it’s lovely to read your comments.
Reply from Richer Sounds - Websales
Thanks for your 5 star review, we look forward to seeing you again next time
Fantastic sound from the Denon and Fyne…
Fantastic sound from the Denon and Fyne speakers. Very easy to set up and delivered next day, what's not to like. Thank you.
July 1, 2026
Reply from Richer Sounds - Websales
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Fantastic Service
Fantastic product at a very competitive price. The VIP scheme, at no extra charge qualified me for an extra discount plus extended guarantee.
Delivered on time. Also great customer service.
Great job all round. Well done
July 1, 2026
Reply from Richer Sounds - Websales
Thanks for your kind review, we look forward to your next visit.
Reply from Richer Sounds - Websales
Thanks for your kind review, we look forward to your next visit.
Good service
As always good service, good price and prompt delivery. Keep the good work going!
July 1, 2026
Reply from Richer Sounds - Websales
Thanks for your kind review, we look forward to your next visit.
Reply from Richer Sounds - Websales
Thanks for your great feedback and for supporting local business.
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