Richer Sounds - Websales Reviews 

22,148
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TrustScore 5 out of 5

4.9

3 - 4 Hankey Place, SE1 4BB London, GB

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Rated 5 out of 5 stars

A great price, very quick delivery & a 6 year warranty. Add to that the fact that the Haier TV not only synced with our other TV's but also with our Phillips Hue lighting system, which we have install... See more

Company replied

Rated 5 out of 5 stars

No brainer for me - best price, quality Sony tv. Slight negative having delivery charge for named day but delivery on time, rang hour before arriving. All round great services thank you very much an... See more

Company replied

Rated 5 out of 5 stars

We bought our Hisense 100” TV from Richer Sounds and cannot fault the whole process. Not only were the prices more than reasonable at nearly £1000 cheaper than Amazon, the customer service was exc... See more

Company replied

Rated 5 out of 5 stars

I've used Richer Sounds a good few times down the years for hifi separates and accessories, starting way back in the 80s. I've bought from their store in my hometown of Stockport, bought from t... See more

Company replied


Company details

  1. Hi-fi shop
  2. also in
  3. Electronics Store
  4. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

22K reviews

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4.9

All reviews

(22,148)

24,562 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quality Roberts radio/cd

Quality Roberts radio/cd dab+ a great product at a great price, and the ability clearpay was lovely.

August 10, 2026
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Reply from Richer Sounds - Websales

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Its Richer Sounds!

Its Richer Sounds!
Top service as always, and cheaper than merkin owned rainforest named companies.

October 4, 2026
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Reply from Richer Sounds - Websales

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Headphones delivered 3 days earlier…

Headphones delivered 3 days earlier than expected

October 2, 2026
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Reply from Richer Sounds - Websales

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Great experience

Great experience. product delivered very quickly. Will always use RS for Hi-Fi needs

September 30, 2026
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Reply from Richer Sounds - Websales

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Always great on price and speedy on…

Always great on price and speedy on delivery. It’s the bench mark of any inline transaction.

October 2, 2026
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Reply from Richer Sounds - Websales

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Fast service. Easy ordering.

Fast service. Ordered on a Friday for next day Monday delivery and pleasantly surprised to receive it Saturday afternoon.

October 2, 2026
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Reply from Richer Sounds - Websales

Thank you for your 5 star review!

Rated 5 out of 5 stars

Outstanding!

Outstanding purchase from Richer Sounds! The website is easy to navigate, the products are clearly described and images are fantastic. Joining the VIP Club was easy and free, and saved me £100 off my TV purchase price; including the £10 first purchase voucher, it amounted to £110 in total, a phenomenal deal! Communication from Richer Sounds after purchase was immediate and comprehensive, including invoice and a link to delivery options. Delivery was on the day chosen, and a time slot of 3 hours was given, although traffic issues outside of their control meant my TV delivery was a little late! The delivery person was polite and friendly. I unequivocally recommend this product and seller! Absolutely outstanding!

October 2, 2026
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Reply from Richer Sounds - Websales

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

First class service as always.Delivery…

First class service as always.Delivery was a lot quicker than expected. Have used Richer for over thirty years having seen their adverts in Viz.Never had any problems ever.I have no hesitation in recommending them,for their outstanding,performance in every field.

September 30, 2026
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Reply from Richer Sounds - Websales

Thank you for your wonderful feedback

Rated 5 out of 5 stars

1st Class

We've had a number of items over the years, and always 1st class service and helpful staff.

October 2, 2026
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Reply from Richer Sounds - Websales

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Excellent deal and quick delivery

Excellent deal and quick delivery.

Highly recommended! Will be using again.

September 28, 2026
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Reply from Richer Sounds - Websales

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Great allround experience

Purchasing was so easy and great value
Impressed with the discount I got along with the free sound bar which is great.
Communication fantastic from start to finish. Would definitely buy from them again

October 2, 2026
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Reply from Richer Sounds - Websales

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Great service by Richer Sounds for…

Great service by Richer Sounds for online order of wi-fi speaker. Delivered early next day after ordering! Have bought from them on a number of occasions before, and will continue to do so.

October 2, 2026
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Reply from Richer Sounds - Websales

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

A class company.

I'd heard so many positive things about Richer Sounds, and having now experienced their service firsthand, I can certainly understand why they have such an excellent reputation.

From start to finish, the experience was exemplary. Delivery was exceptionally fast and efficient, and the customer service was truly second to none.

Unfortunately, I ultimately decided to return my purchase as it didn't quite meet my expectations. This was, however, through absolutely no fault of Richer Sounds. They handled the entire returns process flawlessly, with the utmost professionalism and not the slightest inconvenience or fuss.

It's rare to encounter a company that delivers such outstanding service, particularly when things don't go entirely to plan.

Wholeheartedly recommended. I'll definitely be shopping with Richer Sounds again in the future!

September 24, 2026
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Reply from Richer Sounds - Websales

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Number 1 `go to` for us!

Faultless, simple ordering process; delivered within 24 hours with delivery progress reports. Richer Sounds the `go to` once again!

October 1, 2026
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Reply from Richer Sounds - Websales

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Great TV at a good price

Great TV at a good price. Free delivery came within 2 working days too so can't fault that, was given a 3 hour slot for delivery a day in advance which was very helpful. Would highly recommend Richer Sounds.

October 1, 2026
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Reply from Richer Sounds - Websales

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Delivery was via DPD so that is a bonus…

Delivery was via DPD so that is a bonus for me. They give you an estimated delivery slot and give regular updates. As it happens my delivery was split over 2 separate vans which caused me some confusion in that after the initial delivery I though I had missing items. I phoned Richer sounds online support, wasn't kept waiting for ages and actually spoke to a real person who was super helpful. he even emailed afterwards to ensure all my items had arrived. Overall really happy with the delivery service and the customer service from Richer sounds.

October 1, 2026
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Reply from Richer Sounds - Websales

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

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