Incredibly helpful advice from Kevin in York when I wanted to upgrade my Sonos arc to an arc ultra. He arranged both trade in and delivery in a very efficient and friendly manner. Highly recommended.... See more
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Always have great service from Richer Sounds and honest advice which is very much appreciated. Small issue with a missing accessory which was sorted quickly between York and my local store. Do wish we... See more
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We dealt with Kevin who spent a lot of time with us listening to our requirements and demonstrating the soundbar performance. There was no pressure and we went away to check what would fit. We returne... See more
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The staff were friendly and knowledgeable. They spent time discussing our choices and suggested options. We are very pleased with our purchases which we made in store and were then delivered by luncht... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
12 St Sampsons Square, YO1 8RN, York, United Kingdom
- 0333 900 0084
4.9
Excellent
2K reviews
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Very helpful staff eager to talk about…
Very helpful staff eager to talk about various pieces of equipment. Knowledgeable too.
June 3, 2026
Reply from Richer Sounds - York
Thanks for your great feedback and for supporting local business.
Excellent customer service
Excellent customer service. We needed a replacement for our radio/cd player. Richer Sounds had a product we liked the look of, at a reasonable price. On speaking to the York branch, the sales assistant said the item wasn't in stock at the branch but they could get one delivered to us. It arrived within 24 hours and we are delighted with it and the service we received.
June 5, 2026
Reply from Richer Sounds - York
Thank you for your 5 star review!
Great advice and saved £10 as vip
Great advice and saved £10 as vip. Delivery to home free of charge.
Many thanks
June 4, 2026
Reply from Richer Sounds - York
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
First class customer service
First class customer service, courteous and professional as always.
Genuine price matching, not just pretence and referring to terms and conditions. Wouldn’t shop for my hifi and TV anywhere else.
May 29, 2026
Reply from Richer Sounds - York
Thanks for your feedback, great to read you were happy with our service.
Great, knowledgeable advice.
The sales person in the shop was very knowledgeable and helpful. He gave us unbiased advice regarding our prospective purchase.
We are very happy with the items and have found his advice to be very accurate.
June 3, 2026
Reply from Richer Sounds - York
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Once again a very positive shopping…
Once again a very positive shopping experience. Great TV too!
June 3, 2026
Reply from Richer Sounds - York
Thank you for your 5 star review, it’s lovely to read your comments.
Great service
Great service, ordered over the phone and spoke to Kevin in the York branch. Very happy to help and completed the purchase after a little difficulty with the payment going through. Ordered on a Tuesday, delivered by Thursday. A****
June 2, 2026
Reply from Richer Sounds - York
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Great TV, but……
Superb tv (LG Qned), price and delivery were great. Only issue was with the York branch, who advised me that they had an example of the tv in store for me to view prior to purchase, but having made a special 80+ mile round trip it turned out that they only had a previous years lower spec model on display. Disappointing from a service perspective but took a punt by buying the tv online without seeing it first and have to say it is all I hoped for, so apart from a wasted journey, no real harm done.
June 2, 2026
Reply from Richer Sounds - York
Thank you for the feedback, it's good to hear you are happy with the TV of course but obviously I was very sorry to read about the wasted journey you had. I've since spoken to the store colleague you dealt with initially via e-mail, who held his hands up to the human error and has promised do better next time.
I will arrange for the store to give you a call to a call to put this right, and if I can be of any more help in the meantime do let me know.
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
V helpful and informative advice
V helpful and informative advice. Competitive price and a great warranty.
Welcoming retail environment
June 1, 2026
Reply from Richer Sounds - York
Thanks for your 5 star review, we look forward to seeing you again next time
One of the best for customer service I…
One of the best for customer service I have ever encountered. A quick call can get all your enquiries and orders placed. Quick to offer help and future support and their warranty is a huge peace of mind.
June 1, 2026
Reply from Richer Sounds - York
Thanks for your feedback, great to read you were happy with our service.
Very helpful & easy to deal with.
Very helpful & easy to deal with, nothing too much trouble. Other retailers could do with some staff training from Richer Sounds !!
May 30, 2026
Reply from Richer Sounds - York
Thanks for your feedback, great to read you were happy with our service.
Reply from Richer Sounds - York
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Reply from Richer Sounds - York
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Staff always friendly and…
Staff always friendly and knowledgeable. Eager to help. Great advice and feedback. Called me back with extra advice . Priceless. Why go anywhere else for me.
May 27, 2026
Reply from Richer Sounds - York
Thanks for your great feedback and for supporting local business.
Good service from Richer Sounds
I ordered a pair of Sonos Era300 speakers from them under their friends and family scheme. Also a Sonos Arc Ultra sound bar and Sony Bravia 55" Oled TV. Their service and communications were excellent. Delivery on both occasions was on time and went without a hitch.
December 27, 2025
Reply from Richer Sounds - York
Thanks for your 5 star review, we look forward to seeing you again next time
A HAPPY CUSTOMER
I had been looking to upgrade my TV to a 55 inch LG G5 55 inch OLED before the world cup started and had searched through all the suppliers website sites to work out the best value deal. Over a period of 5 or 6 weeks, Richer Sounds consistantly offered the best price on this item but in addition to that they were offering an LG Soundbar to go with the TV at a fraction of its value when bought with the TV I wanted. When I checked the latest price a week ago and they were offering the soundbar for zero cost I made the decision to visit the store in York to discuss the deal. The staff couldn't have been more helpful and answered all my questions. They were also offering a free 6 year warranty on the TV so I purchased it and the TV and soundbar were delivered the following day.
They are both set up and working perfectly and I couldn't be happier with both items. If you are considering making a purchase of any electrical items, I recommend you have a look at Richer Sounds before going elsewhere. If my experience is anything to go by, you will be impressed with what they have to offer
May 26, 2026
Reply from Richer Sounds - York
Thank you for your wonderful feedback
Masterly service
New smart TV. Jery good service in the shop and a masterly introduction to the system by their free lance installer.
May 25, 2026
Reply from Richer Sounds - York
Thanks for your kind review, we look forward to your next visit.
Tip top customer service with people…
Tip top customer service with people who care. York store is excellent
April 17, 2026
Reply from Richer Sounds - York
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Reply from Richer Sounds - York
Thanks for your great feedback and for supporting local business.
All round good support
Price matching the product, easy payment through email and holding for collection. Answering my questions about setup.
May 22, 2026
Reply from Richer Sounds - York
Thank you for your 5 star review!
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