Richer Sounds - York Reviews 

2,037
TrustScore 5 out of 5

4.9

12 St Sampsons Square, YO1 8RN York, GB


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Rated 5 out of 5 stars

Incredibly helpful advice from Kevin in York when I wanted to upgrade my Sonos arc to an arc ultra. He arranged both trade in and delivery in a very efficient and friendly manner. Highly recommended.... See more

Company replied

Rated 5 out of 5 stars

Always has a special feel shopping at richer sounds. Staff were helpful and arranging delivery was good and delivered on time next day . Good experience.

Company replied

Rated 5 out of 5 stars

Always have great service from Richer Sounds and honest advice which is very much appreciated. Small issue with a missing accessory which was sorted quickly between York and my local store. Do wish we... See more

Company replied

Rated 5 out of 5 stars

We dealt with Kevin who spent a lot of time with us listening to our requirements and demonstrating the soundbar performance. There was no pressure and we went away to check what would fit. We returne... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 12 St Sampsons Square, YO1 8RN, York, United Kingdom

  • 0333 900 0084

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(2,037)

24,266 reviews in the last 12 months

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Rated 5 out of 5 stars

So easy to order and collect from…

So easy to order and collect from store. Really quick delivery and lovely team in the York store. Great deals especially when signing up to the VIP club

May 3, 2026
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Reply from Richer Sounds - York

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Richer soundsStarted

I started shopping at Richer sounds during covid, and have used them ever since.
I much prefer to use them than other large stores, as they offer a lot better customer experience and service.

May 1, 2026
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Reply from Richer Sounds - York

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

What great set of lads very knowledge…

What great set of lads very knowledge friendly could not do enough to help
Great price and 6 yr warranty a game changer
Highly recommend

April 30, 2026
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Reply from Richer Sounds - York

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Always nice to be able to chat to…

Always nice to be able to chat to someone about what your exact requirements are and so it helps to get exactly what you need.Always friendly staff at the York branch were I make my purchases from.

April 29, 2026
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Reply from Richer Sounds - York

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

The Sales staff were very informative…

The Sales staff were very informative when advising on bluetooth Turntables and we were able to make a sound (get it!) decision when we purchased. Were absolutely delighted with the purchase.

April 29, 2026
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Reply from Richer Sounds - York

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Fast response

Fast response, great advice with a great offer, delivered very quickly. Everything I could have wanted. Amazon can't do what Richer Sounds do.

April 19, 2026
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Reply from Richer Sounds - York

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

excellent customer service

8excellent customer service, very Friendly, polite and very helpful, will definitely be going back to joe and his team at the York branch for more purchases. We have already recommended this branch to friends and family, the whole team were very professional and knowledgeable throughout

April 18, 2026
Unprompted review
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Reply from Richer Sounds - York

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Great buying experience in York shop

Bought a pair of Martin Logan speakers from York Richer Sounds. In branch experience was good. Order placement to delivery was very quick.Oh and the speakers have exceeded my expectations.

April 11, 2026
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Reply from Richer Sounds - York

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

GOOD GUYS

GOOD GUYS, patient when unsure what units to go for,no hard sell and worked really hard to get me sorted.
Will be going back to sort speaker upgrades.

April 10, 2026
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Reply from Richer Sounds - York

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

I'd never buy hifi from anywhere else

I'd never buy hifi from anywhere else. Superb expert service. No pushy sales. Real passion and patience. They care for their staff and customers and it shows.

March 29, 2026
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Reply from Richer Sounds - York

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Great service

Absolutely great service from the York team and a special shout out to Kevin who helped sort out a delivery to my parents address. He went above and beyond. Called back when he said he would and just gave sound, helpful advice.
This is the second time we’ve used Richer Sounds but it won’t be the last.
Thanks

April 8, 2026
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Reply from Richer Sounds - York

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Fantastic helpful team at York store

The team at York were brilliant in securing me a Loeve TV which fitted my existing (expensive and stylish) TV stand. Not only that but when the TV was delivered to the York store they put it on a trolley and delivered it personally and on foot to my flat 20minutes away. That goes ‘Above and beyond’ in my book. Thanks guys.

April 8, 2026
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Reply from Richer Sounds - York

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Speaker Upgrade

I visited Richer Sounds after recommendations of several friends. I took details of room size, current amplifier, distance I sit from speakers, and musical preferences. Senior Sales Advisor, Sean, was extremely knowledgeable, helpful, and I was given a demonstration in a 'listening room'. At no time did I feel under pressure to buy. The speakers were delivered to my door less than 24 hours after my visit. A very satisfying experience; a big thank you, and I won't hesitate to re-visit when I have further hi-fi requirements.

March 3, 2026
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Reply from Richer Sounds - York

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

A tale of good service

I went to the York shop, and spoke with the manager, Joe, and we made an appointment for later that day. When we arrived, Joe had some HiFi separates in my price range ready. We listened to the sound, and he brought in different speakers to produce the sound I wanted. He took all the time we needed, and then took my money and arranged delivery for the next day. The system is fully assembled and functioning, and it looks and sounds terrific - thank you very much!

April 1, 2026
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Reply from Richer Sounds - York

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Surround sound upgrade

We we were looking to upgrade an old defunct blu-ray surround sound system and didn’t know where to start. Kevin at Richer Sounds in York was brilliant gave us some really helpful advice and recommendations for a new system and setup the speakers in store so we could hear the quality. We are delighted with the new system - it sounds amazing so very happy with the service we received.

February 28, 2026
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Reply from Richer Sounds - York

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Earphones

Really easy to order and pick up from store. Communication great both online and in store. Friendly staff in the York store.

April 2, 2026
Richer Sounds - York logo

Reply from Richer Sounds - York

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Excellent service and advice in shop

Excellent service and advice in shop, followed by excellent and patient service on phone when we needed help.
Top marks all round.

March 30, 2026
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Reply from Richer Sounds - York

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

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