Rigby & Peller Reviews 1,791

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 388 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their excellent quality, comfort, and perfect fit, often highlighting the longevity of the items. Many people appreciate the efficient ordering process and the reliable delivery service, noting that their items arrived well-packaged and on time. Consumers consistently find the sizing accurate and the support provided by the products to be exceptional. However, some people were dissatisfied with the return policy, finding the process complicated and time-consuming, particularly due to international shipping requirements and customs forms. A few customers also experienced issues with delivery times being longer than expected or with damaged packaging upon arrival.

What people talk about most

Product

Customers generally express satisfaction with the product quality and fit. Many reviewers highlight the high... See more

Quality

Consumers find quality to be positive, often describing items as high quality, well-made, and long-lasting.... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the prompt dispatch and... See more

Order

Customers consistently note positive experiences with order. Many reviewers found the ordering process easy... See more

Return policy

People report ambiguous experiences with the return policy. While some consumers found the returns process to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Short of being in person to try on the product, the measurement tool was an easy way to determine what size to buy. I’m a return customer and the prior size was no longer working. One of the bras fit... See more

Rated 4 out of 5 stars

I find these bras to be well constructed, especially the lace ones. They last for years. Sizing among different styles is not consistant. It's usually the fiber filled bras that don't fit as well. We... See more

Rated 4 out of 5 stars

Not quite the same as an in-store purchase but as the nearest shop is 300 miles away I had to make do! The bra is very comfortable, fits well, so no complaints. Didn't appreciate it would be coming fr... See more

Rated 5 out of 5 stars

Always provides a great fit and support. I no longer experience the neck pain I had when wearing bras other than primadonna. The bras are well packaged and the box can be reused for returns. I appreci... See more


Company details

  1. Lingerie Store
  2. Sportswear Store
  3. Swimwear Store
  4. Underwear Store

About Rigby & Peller

Written by the company

The most pleasurable way to find your perfect lingerie fit 🌟

👙 Premium quality brands
Carefully selected to offer an inspiring choice of shapes, sizes and styles for a variety of occasions presented in an experiential environment.

📏Expert fit & style advice
We focus on finding your perfect lingerie fit, also taking into consideration body shape, skin tone, style, personality & occasion, leveraging the latest fashion trends.

👩 Ultimate personal & customised service
We go above and beyond the call of duty to offer you the most enjoyable shopping experience seamlessly and effortlessly across online & brick and mortar stores.

Our craftmanship

Written by the company

We're proud of our dedication to design and craftsmanship. Most bras we stock are made with at least 40 individual components - nearly three times the number typically used on the high-street. This ensures the most flattering fit and a piece of lingerie that’s made to last. It takes our carefully selected brand partners up to 18 months to create the perfect bra, many of them are hand finished. They really are meticulously designed to embrace your curves and accentuate your natural elegance.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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Rated 4 out of 5 stars

I bought the same size as in the past…

I bought the same size as in the past and thought it would be perfect so i took the tags off immediately...then i tried it on and the band is a little snug...i laid it out on a same size/same model that i bought previously and its an inch shorter. I love the product, the cups fit, but the band is now shorter so its a little uncomfortable. Its frustrating.

September 29, 2025
Rated 5 out of 5 stars

HOT COLOURS. Having been fitted in store and being…

Having been fitted in store and being confident of my sizing I find it very successful to by online with Rigby&Peller. The sizings are exact and perfect and the quality very high. Some lovely bright colours a change from the norm.
One downside is the use of UPS Courier Service. Very poor indeed.

October 1, 2025
Rated 3 out of 5 stars

the shipping is horrible

the shipping is horrible. was emailed several times that i would receive my shipment. finally came a week later than expected and promised first time.
the quality is great

September 23, 2025
Rigby & Peller logo

Reply from Rigby & Peller

Thank you for your feedback. We're glad to hear you're pleased with the quality of your purchase.
We're sorry the delivery felt delayed. Our standard shipping time is 5–6 business days, as stated on our website. The parcel was delivered slightly outside of this timeframe. We regret the unexpected delay any confusion caused by the UPS notifications.
If you notice an issue with a delivery, please don't hesitate to contact our customer service for advice or assistance. Best wishes. Rigby & Peller.

Rated 5 out of 5 stars

Excellent service and beautiful bras

Excellent service and beautiful bras . I've been shopping at Rigby And Peller for about 25 years . I like the fitting experience. The bras are so comfortable, and also give an excellent profile . Recommended for the larger busted lady .

September 27, 2025
Rated 5 out of 5 stars

My partner is a 36H bra and the…

My partner is a 36H bra and the Primadonna range that you carry is the best fit for her. However, whilst most bras in the range has a choice of matching knickers, it's a shame that there's never a choice of suspender belt.

September 25, 2025
Rated 5 out of 5 stars

Old favourite new colours!!

Worn Marie Jo Avero for years. Loved the look of the new two tone strap. Then I received a money off voucher!!!! I am delighted with my purchase. Quick and well packed. Size as always , perfect and colour true to pictures.

September 25, 2025
Rated 1 out of 5 stars

I never received the package

I never received the package. Damaged in transit

September 18, 2025
Rigby & Peller logo

Reply from Rigby & Peller

We are so sorry to hear your order was damaged in transit and that you have not received your package. Our customer service team has already reached out to you by email with the next steps to resolve this for you. Please check your inbox (and spam/junk folder just in case).
Best wishes,
Rigby & Peller team

Rated 5 out of 5 stars

Best bras out there!

Put aside the fact that these really are the best bras out there, the whole experience is very straightforward. Even if sending returns, no problem.

September 11, 2025

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