Right Deals Reviews 

732
TrustScore 2 out of 5

2.0

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Rated 1 out of 5 stars

Terrible service – Avoid this shop!I ordered an impact drill back in June, and today is August 22nd, but the product has still not been delivered. Communication from the company has been poor and spor... See more

Rated 2 out of 5 stars

Took days for a item to be sent. Was advertised overnight delivery from Auckland to Auckland but it took 4 days, they tried to say it was on the way but the tracking showed it hadnt even been picked u... See more

Rated 5 out of 5 stars

Excellent service, quick free delivery (almost next day), best market price even cheaper that the first bed same model and brand that I bought 5 years ago from another store. I love ottoman birlea bed... See more

Rated 1 out of 5 stars

Would give no stars if I could! Shocking customer service! Dining table arrived, half missing and badly damaged! Arranged pick up, & told would receive refund! Have tried to call numerous times (premi... See more

Company details

  1. Furniture Store
  2. Bed Shop
  3. Bedroom Furniture Store
  4. Flat Pack Assembly
  5. Living Room Furniture Store

Written by the company

Right Deals UK - New owner 2024! We believe that every home deserves the highest quality of furniture. Our options include furnishings for bedrooms, offices, gardens, hallways, kitchens, dining and living areas plus storage facilities.


Contact info

2.0

Poor

TrustScore 2 out of 5

732 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.0

All reviews

(732)

2 reviews in the last 12 months

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Rated 1 out of 5 stars

Ridiculous lack of communication

Contacted twice, both replied to but no further action has been taken. I haven’t had a single update since I purchased my order and this has been over a week now, and it states 3-5 working days! I was told there was delays by a person I spoke to however she said that my order is still being processed after a week and a bit from ordering!!! Very unhappy with the lack of communication from an expensive purchase.

July 11, 2022
Rated 5 out of 5 stars

Through mechanical breakdown

Through mechanical breakdown, deliveries were split up and late, but this did not detract the staff, especially Amber, who located them and rearranged deliveries etc. Efficiency and calmness create security and contentment. Thanks Amber!

July 6, 2022
Right Deals logo

Reply from Right Deals

Hi Mrs Reid.

Thank you for your order and taking the time to leave a nice review.

I'm glad to hear Amber could resolve the issue with the split delivery and delay caused by this. I'll make sure to pass on your thanks.

Should you need help with anything else, just get in touch, we will be happy to help.

Kind Regards
Right Deals UK

Rated 1 out of 5 stars

Disappointed

First of all the 1-2 delivery time lead is incorrect, but the team were good in responding to my emails about this. Unfortunately their phone lines are permanently dead so cannot talk to anyone and most of the time their live chat is not active. I ended up asking for a refund and cancellation of the order because by the time the order did get sent to the courier it was then sent straight back for all 4 pieces being damaged.

July 5, 2022
Rated 5 out of 5 stars

Great product and arrived with no issues

Love my office desk - it was packed well and arrived with no issues. They were helpful and friendly when I asked for additional paperwork.

June 24, 2022
Unprompted review
Right Deals logo

Reply from Right Deals

Hi.

Thank you for taking the time to leave a review.

Glad you are pleased with your office desk and we could help with the required paperwork.

Should you need help with anything else, please get in touch.

Kind Regards
Right Deals UK

Rated 1 out of 5 stars

Placed an order for two single ottoman…

Placed an order for two single ottoman beds on Monday 30th may, delivery day said 1-2 days, today is 6th June and I am still waiting for my order. My daughter has been sleeping on a mattress on the floor for the last 4 days, every time I have tried to contact right deals or XDP I can’t get an answer. Really need my beds asap so my 7 year old can sleep.

June 6, 2022
Rated 5 out of 5 stars

Good service

Clear easy to use site and ordering. Delivery fast and fuss free. All items well packed.
Have and will use them again

June 6, 2022
Rated 3 out of 5 stars

Delivery not on time

It stated 1 to 2 days for delivery i ordered on the saturday i then sent an email on the wednesday as it had not arrived to be informed it had not yet been shipped. I only ordered with this company because i would recieve the item by the tuesday/wednesday so i could put it together on my day off. I recieved the item on saturday however it had been bank holiday on the thursday and friday. I would probably not have been as bothered if i hsd been sent a courtacy email about the delay in delivery.

June 6, 2022
Rated 1 out of 5 stars

Still haven't recieved my order of 3…

Still haven't recieved my order of 3 cabinets which was ordered over a week ago and said next day. Called twice to speak to someone and was promised a call back and still nothing. Would not order from them again. Terrible customer service.

June 2, 2022
Rated 3 out of 5 stars

Finally arrived

Waited 3 weeks but finally arrived thank you

May 17, 2022
Right Deals logo

Reply from Right Deals

Hi Lisa.

I am very sorry for this delay with your order. Your delivery should not have taken this long, I do apologise.

I have looked into your order and it seems there has been an issue with our courier collecting from one of our distributors. We have spoken to them today and have been assured that the item was collected today under the consignment ref I have just emailed to you.

Please keep an eye on this, it should update once scanned out for delivery with an ETA on the day. The service is an overnight service so I would expect this to be tomorrow, however, please do check the tracking tomorrow to confirm with an ETA.

Again, I am very sorry for the inconvenience with this.

Kind Regards
Right Deals UK

Rated 1 out of 5 stars

This was ghe worst customer experience…

This was ghe worst customer experience I have ever had, firt I placed my order on the 26th April, it read that it will deliver the wardrobe the next day 27th, I need a wardrobe urgently as I just moved house so I was happy to see it said next day, the wardrobe never arrived, I emailed to find out what was going on, I was told it will arriveve on a couple of days, when I asked for specific date and time, none was given,
This was same after another week was gone, twice with two weeks on a Friday, I received a notification that the wardrobe is out for delivery, I stayed at home all day and nothing arrived, to cut a long story short, this wardrobe still has not arrived very even as I am typing this review, I have asked for my refund more than three times in my email, I still have not been refunded my money , so , I have no wardrobe or the product I ordered and this company has not refunded me my monet either I am looking to report them to trading standards I just have been too busy trying to settle into my new job and a new house.
They are a disgrace.

May 15, 2022
Rated 1 out of 5 stars

I placed an order a week ago and have…

I placed an order a week ago and have today cancelled as this company can not provide any tracking information or any information for that matter on my order. 15 emails and a phone call.... 7 days later and I'm no further forward. My advice is stay away! You will end up frustrated and out of pocket. Hoping my refund is easier!

May 4, 2022
Rated 3 out of 5 stars

Great price on furniture

Great price on furniture
Good quality at a reasonable price.
But t the delivery company used XDP
Is hopeless.
Tracking is useless, inaccurate.
Communication is none existant.
If you need to check or query items
They will ignore e mails, phone is primium rate calls. Right Deals should ditch XDP

April 19, 2022

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