Right Deals Reviews 

732
TrustScore 2 out of 5

2.0

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Rated 1 out of 5 stars

Terrible service – Avoid this shop!I ordered an impact drill back in June, and today is August 22nd, but the product has still not been delivered. Communication from the company has been poor and spor... See more

Rated 2 out of 5 stars

Took days for a item to be sent. Was advertised overnight delivery from Auckland to Auckland but it took 4 days, they tried to say it was on the way but the tracking showed it hadnt even been picked u... See more

Rated 5 out of 5 stars

Excellent service, quick free delivery (almost next day), best market price even cheaper that the first bed same model and brand that I bought 5 years ago from another store. I love ottoman birlea bed... See more

Rated 1 out of 5 stars

Would give no stars if I could! Shocking customer service! Dining table arrived, half missing and badly damaged! Arranged pick up, & told would receive refund! Have tried to call numerous times (premi... See more

Company details

  1. Furniture Store
  2. Bed Shop
  3. Bedroom Furniture Store
  4. Flat Pack Assembly
  5. Living Room Furniture Store

Written by the company

Right Deals UK - New owner 2024! We believe that every home deserves the highest quality of furniture. Our options include furnishings for bedrooms, offices, gardens, hallways, kitchens, dining and living areas plus storage facilities.


Contact info

2.0

Poor

TrustScore 2 out of 5

732 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.0

All reviews

(732)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

good communication

good communication, speedy & efficient delivery and a fantastic product :-)

May 27, 2021
Right Deals logo

Reply from Right Deals

Hi Tracey.

Thank you for your lovely feedback.

Great to hear that you was happy with the overall experience and your order.

We will look forward to hopefully dealing with you again : )

Thank you.
Right Deals UK

Rated 4 out of 5 stars

Pleased with the desk and so is my…

Pleased with the desk and so is my daughter it looks lovely in her new bedroom

May 26, 2021
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Reply from Right Deals

Hi Chelle.

Thank you for your kind feedback.

Pleased to hear you and your daughter was happy with the desk.

Thank you.
Right Deals UK

Rated 5 out of 5 stars

Very nice desk ,very Kwik service &…

Very nice desk ,very Kwik service & tracking true it..thanks

May 26, 2021
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Reply from Right Deals

Hi.

Thank you for your kind feedback.

Glad to hear you was happy with the service.

Thank you.
Right Deals UK

Rated 1 out of 5 stars

AVOID!!! EXTREMELY APPALLING AND FRUSTRATING EXPERIENCE

This is my first time leaving a negative review anywhere simply because I'm shockingly disappointed by the EXTREMELY APPALLING AND FRUSTRATING EXPERIENCE!!! SELLER DOESN'T CARE AND KEPT LYING. Asked for return and refund after only half of the packages arrived, however, 15 DAYS after the promised delivery, no one tried to collect, and hence no refund. DEFINITELY AVOID DEALING WITH SUCH AN INCAPABLE TIME WASTER WITH BAD ATTITUDES. CASE ESCALATED TO EBAY AS SELLER DOESN'T CARE.

April 22, 2021
Unprompted review
Rated 5 out of 5 stars

Brilliant after care service

Brilliant after care service. Part of the table accidentally got broken, and although it was over a year since purchasing it, they happily sent me new parts. Fantastic customer service, oh and by the way, the table is lush too!!

April 7, 2021
Unprompted review
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Reply from Right Deals

Thanks so much for sharing your experience with us. We hope to see you again soon - Jasmine

Rated 5 out of 5 stars

I'd never heard of this company before…

I'd never heard of this company before and the bed was £30 cheaper than anywhere else.
All sorts of alarm bells were going off in my head telling me not to get scammed.
Well, the bed arrived a couple of days after the due date but we're in the middle of a pandemic so it's to be expected, no parts missing and it looked exactly like the description.
Couldn't have asked for more and will be ordering from them again.

April 6, 2021
Unprompted review
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Reply from Right Deals

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future - Jasmine

Rated 5 out of 5 stars

Great service

The bed was delivered on time. I did have a little problem with it but as soon as I contacted the supplier they resolved the problem very quickly. I cannot fault them or there customer service.. I would definitely use this company again

April 5, 2021
Unprompted review
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Reply from Right Deals

Hi - thank you for taking to leave feedback. It's great to hear your issues were resolved quickly. Enjoy your new item! - Jasmine

Rated 3 out of 5 stars

I ordered some garden furniture and…

I ordered some garden furniture and after a delay in delivery, due to the product being damaged, I then unfortunately received the wrong colour. However, the communication received from Amber in response to my emailing about the issue was excellent. I was offered lots of options including full refund or replacement of the item, but in the end decided to keep the incorrect colour at a reduced price. Would have preferred the correct item in the first place, but can’t fault the after sales assistance I received.

March 31, 2021
Unprompted review
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Reply from Right Deals

I am happy you were pleased with our customer service, thank you for giving us the chance to resolve the issues raised! – Jasmine

Rated 5 out of 5 stars

Definitely the Right Deal!

I’m was very pleased with my purchase from this company. I had no major issues from purchasing to delivery. Delivery was on time and well packaged. I will definitely be using this company again in the future.

March 15, 2021
Unprompted review
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Reply from Right Deals

Hi Richy - Thanks for the lovely feedback, we appreciate it! Look forward to seeing you again soon.

Rated 5 out of 5 stars

Very happy with this company

Very happy with this company, great deal , bought a fantastic wardrobe and matching drawers . Right deals were very helpful when a couple of parts had arrived damaged and replaced them straight away, no fuss. Great value and great items . Wry please and will use again in the future

February 28, 2021
Unprompted review
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Reply from Right Deals

Hello -I'm glad you love your new item! We hope to see you again soon. - Jasmine

Rated 5 out of 5 stars

Ordered a bed and arrived within a few…

Ordered a bed and arrived within a few days, delivery was spot on especially seen as it was free. Quality is great for the price too. I know were to come next time I need something

February 26, 2021
Unprompted review
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Reply from Right Deals

Thank you so much for taking the time to leave us a rating, enjoy! - Jasmine

Rated 5 out of 5 stars

Really easy to order delivered swiftly…

Really easy to order delivered swiftly and brilliant product communication from the customer service department was fantastic 👏

February 26, 2021
Unprompted review
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Reply from Right Deals

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future - Jasmine

Rated 5 out of 5 stars

Ordered a TV stand and it arrived…

Ordered a TV stand and it arrived today. Brilliant product, easy to put together and looks amazing. Need more furniture having just moved home and will definitely be using this company again. Brilliant

February 26, 2021
Unprompted review
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Reply from Right Deals

I am happy to hear you are pleased with our service. If there is anything you need let us know. - Jasmine

Rated 5 out of 5 stars

super happy customer

Very happy with my purchase arrived earlier then expected also free delivery so even happier, item seems 2 be great ,easy instructions and much cheaper then anywhere else, definitely would use again

February 25, 2021
Unprompted review
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Reply from Right Deals

Thank you for your lovely feedback, we hope to see you again soon! – Jasmine

Rated 5 out of 5 stars

Brilliant bed easy to put together …

Brilliant bed easy to put together storage space is amazing would recommend this bed for the price alone

February 25, 2021
Unprompted review
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Reply from Right Deals

Hi, I am so happy to hear you are pleased with the service. If there is anything you need let us know. - Jasmine

Rated 1 out of 5 stars

Be very careful - my advice.... AVOID

Item didn’t arrive within timeframe specified at time of order. Called to chase for an update, and was told that only 1 of the 2 parcels had arrived at the distribution centre, and that they wouldn’t deliver until they’d received both.
I called and spoke with a lady and said I’d like a refund - she said one moment and then hung up on me. I called straight back three times and was hung up on each time without speaking to someone.
Worryingly - and probably a warning sight - I tried the number that the company request you use to resolve before opening a PayPal case - the number doesn’t exist. I have opened a PayPal case to get a refund, as they clearly aren’t going to refund me!
Save your time and money and use a reputable dealer elsewhere!! If you do use them make sure you use PayPal or a credit card to give you protection. I’m so glad I didn’t use my debit card as I’d worry I’d never see my money again!

February 19, 2021
Unprompted review
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Reply from Right Deals

Hi Sarah - I am sorry to hear of this experience, could you please let me know your order number or give us a call/email as I would like to investigate this further? - Jasmine

Rated 5 out of 5 stars

refunded for damages order

got an email today saying Order was damaged in transit so offered a refund which would hit my bank in 2-5 days. checked my bank and refund was already in. Very fast refund and very good communication from seller

February 16, 2021
Unprompted review
Right Deals logo

Reply from Right Deals

I am happy to hear you are pleased with our service. If there is anything you need let us know. - Jasmine

Rated 1 out of 5 stars

Wall mounted TV unit

Ordered a TV unit last week said it would be delivered on 1/02/21. Item never arrived on expected delivery date. Rang the company they explained they would chase up courier to see why no tracking was in place and ring me to let me know the outcome. Rang today 02/02/21 asked to speak to someone about my order, I was told the item was lost in delivery then when I asked for a replacement to be sent via fast track delivery the woman on the phone says its currently not in stock and the item was damaged so when I questioned her as to wether it was lost or damaged she couldn't tell me which funnily enough. I told the company I wanted a replacement sorted soon but that wasn't as possible as they didn't know when the item was back in stock. Now I've came home from work tonight and happened to notice the product is displaying online as in stock and suitable for 48 hour delivery. I'm absolutely disgusted in this company they're an absolute joke and no communication whatsoever. Stay clear folks save yourself the hassle.

February 3, 2021
Unprompted review
Right Deals logo

Reply from Right Deals

Hi Stacey,

I have looked over the order and can see as soon as we were made aware of an issue with the order we chased the courier, unfortunately this was deemed as lost in transit. We did request a replacement item for you but as the item was out of stock and the transport industry are facing delays at the moment we were unable to provide an ETA, so a full refund was processed.

Apologies for the experience on this occasion but please be assured we did try everything to resolve this for you.

If we can be of further assistance please be in touch. - Jasmine

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