Its way past time that rightmove updated it search options to stop estate agents manipulation of the results e.g. allowing an entry showing “offers over” without the ability to remove those results... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The support team on this occasion did come back to me after raising the query just after 8am, in recent times it has been after 9am before any contact. However, i have spent far too much time on a pro... See more
Company replied
I sent a notification of error to Rightmove on the 6th April - the 3rd in about a month. It took them until the 15th to get back to me to confirm it had been corrected. Whilst I appreciate they fixed... See more
Company replied
Those that are listing Leasehold properties, make sure that the Lease/Rent/Service charges are explained upfront on the listing or link to the contract... and without the need to ask! I see tha... See more
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Company details
Written by the company
Rightmove is the UK’s number one property platform, advertising over one million properties at any one time on behalf of the UK’s top estate and letting agents, new homes developers and commercial property professionals
Contact info
33-34 Soho Square, W1D 3QU, London, United Kingdom
- www.rightmove.co.uk
3.3
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 86% of negative reviews
Typically replies within 48 hours
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Yourmove Darlington Branch
Your Move Darlington
Both my husband and I were introduced to Hannah and David, at our home to evaluate our house for selling, they were very professional.
We were then passed into the save hands of Sharon, she has kept us updated, answered our questions. She was efficient and skilful. Thank you Sharon
Your Move Darlington, a great team
Chloe Tadros
May 13, 2025
Unprompted review
Reply from Rightmove
Hi Chloe,
Thank you so much for sharing such a kind review!
We’re thrilled to hear about your positive experience with the Your Move agents.
Since the review isn’t specifically related to Rightmove, would you mind updating the post to tag Your Move instead? I’m sure the Estate Agents would love to see your feedback directly!
Thanks, Rightmove
Reply from Rightmove
Hi Maryam,
Thanks for taking the time to leave a review, it's really appreciated.
I'm glad to hear your problem was resolved, please don't hesitate to get in touch again if there's ever anything we can help with.
Many thanks,
Rightmove
Katy Vernon
Katy Vernon, answered the phone in a polite manner. Really understood the difficult situation I was in and manged to really help me in a difficult situation. Completely turned around the situation in a calm professional manner.
May 6, 2025
Unprompted review
Reply from Rightmove
Hi Ryan,
Thanks for taking the time to leave such a nice review, it is really appreciated.
I have made sure that Katy sees this so she knows how helpful she was, I'm glad she was able to help you with this situation.
Please don't hesitate to get in touch again if there's ever anything we can help with.
Many thanks,
Rightmove
They only respond to emails when it…
They only respond to emails when it benefits them.
May 2, 2025
Unprompted review
Reply from Rightmove
Hi Mark,
Thanks for taking the time to leave a review.
I'm sorry you have not had the response expected when you have emailed us previously.
If you would like to discuss this or anything else, you can also call us directly on 01908 712 300.
Many thanks,
Rightmove
Incorrect property sale history
Our house has been listed for just over a week with an incorrect property sale history on the main page, and despite repeated efforts to get it corrected via our estate agent, it is still wrong. The Rightmove data quality team removed our house photos from a neighbour’s sale history on a linked postcode search page. But our neighbour’s house sale history is still showing on the main Rightmove page for our house.
May 1, 2025
Unprompted review
Reply from Rightmove
Good afternoon Kevin,
Thank you for your message and bringing this to our attention.
We're here to help and would like to assist a getting this resolved.
Please call me at 01908 712 300, or if you are able to share your contact number and/or details on the properties to talk-to-us@rightmove.co.uk, I can look into this in more detail.
Many thanks,
Rich
These estate agents and landlords…
These estate agents and landlords advertising propertys for rent are very discriminating against people in desperate need of housing via u.c or who have children or disabilities, this greedy money hungry website needs to be shut down and investigated under cover asap.
April 23, 2025
Unprompted review
Reply from Rightmove
Good afternoon,
We're really sorry to hear about your experience — we absolutely understand how frustrating and upsetting this must feel.
If you could please email us at dataquality@rightmove.co.uk with an example of the issue you’ve encountered, we’ll be able to look into it further for you.
Many thanks,
Rightmove
Slow and clunky again
Website has gone slow and clunky again after "improvements". I hope this is a work in progress for their sake.
April 23, 2025
Unprompted review
Reply from Rightmove
Hi Peter,
Thanks for taking the time to leave us a review.
We'd like to understand your experience with the App more so we can improve, so please do get in touch with us at talk-to-us@rightmove.co.uk, and we'll be happy to help.
Thanks,
Rightmove
Animated ads. Seriously?
As a landlord I'm frequently on Rightmove. Sadly Rightmove have added animated ads. There's a reason why people use ad blockers and that is because animated ads are distracting. So Rightmove wants you to be distracted whilst making the important decision of which property to buy! Static ads are fine, it's only since animated ads existed that people are blocking them with ad blockers. Ad blockers don't block everything and so now I'm distracted from the purpose of visiting their website. I'm minimising the window so it's half the width of the screen which helps. Rightmove will no longer be my first choice. Zoopla has animated ads but they can be blocked should a person wished to do so. So, well done Rightmove for driving your customers to the competition.
April 17, 2025
Unprompted review
Reply from Rightmove
Hi Mike,
Thanks for taking the time to leave a review and share your feedback.
I have recorded this so it can be taken in to consideration in future.
If you would ever like to provide more feedback, or some specific examples of the adverts you are referring to, you can also reach us at talk-to-us@rightmove.co.uk.
Many thanks,
Rightmove.
Rich Allen and the Right Move Team…
Rich Allen and the Right Move Team prioritised my issue and resolved the problem professionally. Thank you.
March 31, 2025
Unprompted review
Reply from Rightmove
Hi M. Gould,
Thank you for your five-star review.
It is great to hear of your experience, we will let Rich know.
We're also thrilled that you're enjoying our app.
For any additional feedback, feel free to email us at talk-to-us@rightmove.co.uk or call 01908712300.
Thank you,
Rightmove.
Reply from Rightmove
Hello Natalie,
Thank you for taking the time to leave us a 5-Star review.
If you need anything else, please do get in touch at talk-to-us@rightmove.co.uk or give us a call on 01908 712 300.
Many thanks,
Rightmove
Quickly resolved issue.
April 10, 2025
Unprompted review
Reply from Rightmove
Hello Towcester Homes,
Thank you for the five-star review!
We're thrilled to receive your feedback.
Please feel free to email us or call on 01908712300 if you need anything else.
Many thanks,
Rightmove.
When you like a property and email to…
When you like a property and email to view with a day why does no one ever email you back, sometimes your not in a position to talk.
April 2, 2025
Unprompted review
Reply from Rightmove
Good afternoon Juju,
Thank you for your email and bringing this to my attention.
I would like to assist with your query and discuss this in more detail.
Please call me on 01908 712 300 or if you can provide a contact number to talk-to-us@rightmove.co.uk, and I would be happy to call back and assist further.
Many Thanks,
Rightmove
Very impressed with the Customer Service !
Very impressed with the Customer service !
This is the second time I have contacted Rightmove, with two individual problems, but on each occasion I have been dealing with RICH, who has replied immediately, and been more than helpful in all aspects of the problems !
April 7, 2025
Unprompted review
Reply from Rightmove
Hi Joy,
Thank you for taking the time to leave this review, it is lovely to hear.
We have made sure Rich has seen this and knows how appreciated his work is.
Please don't hesitate to get in touch again if there's ever anything we can help with.
Many thanks,
Rightmove
Lost buyers
Having instructed an estate agent to market our apartment and instruct Rightmove back in September 2024 we were hopeful that we would get a buyer before the spring. However despite 4000 “hits” on Rightmove we were bewildered why nobody wanted to view the apartment. We realised after 4months that the street scene was incorrect. This was corrected after our estate agent contacted Rightmove. Yet again this week and still no viewings it was discovered that for some unexplained reason Rightmove had the incorrect area and also placed our apartment in the middle of a main road. This is despite having the correct address and postcode from day one. We hold Rightmove totally responsible for losing potential viewers/ buyers for last 6 months the apartment has been on the market.
Completely unacceptable.
April 2, 2025
Unprompted review
Reply from Rightmove
Good Afternoon,
Thanks for taking the time to leave a review.
I'm sorry to hear about the difficulties you have had and the impact this has had on your listing.
A properties' map and street view location, much like the pictures or description on a listing, are set by your estate agent when they create a listing on Rightmove - they are not set or controlled by Rightmove itself.
If you would like to discuss your listing in more detail, please reach out to us at talk-to-us@rightmove.co.uk.
I sincerely wish you the best of luck with your listing in future.
Many thanks,
Rightmove.
I am an estate agent in north London…
I am an estate agent in north London and i needed help adding a premium listing for a new property. i spoke to a lady called Chloe who helped me setup a new account and talked me through adding a new premium listing. she was so helpful, kind and got me through it with ease!
April 1, 2025
Unprompted review
Reply from Rightmove
HI Rosa,
Thanks for taking the time to leave such a lovely review, it really makes a difference!
I have made sure Chloe has seen this so she knows how appreciated her good work is.
Don't hesitate to get in touch if there's ever anything else we can help with.
Many thanks,
Rightmove
Don't count on anything useful
I handed over personal info (name, email, address) on the understanding an evaluation would be provided of my house. Only AFTER providing that information do they tell me no evaluation is available without further contacting estate agents. It seems I handed that information over on false pretences.
March 30, 2025
Unprompted review
Reply from Rightmove
Hi Stephen,
Thanks for taking the time to leave a review.
It sounds like you are referring to the Instant Valuation tool on Rightmove? We do require that someone set up a My Rightmove account in order to use this, that is correct.
I appreciate your frustration that we could not provide a valuation for the address you wish, Unfortunately, for some properties we don’t have enough information to provide accurate estimates currently and we don’t want to show you inaccurate information. This could change in future.
If you wish to ensure no data you have provided us is retained, you can send an email to talk-to-us@rightmove.co.uk requesting that any data held about you is deleted.
Many thanks,
Rightmove.
It just gets worse
Some time ago I wrote a review detailing some of the bugs and issues with the website. In the intervening period, not a single one of the issues has been addressed. Indeed, even more have shown up.
You can't save a search with detached houses and semi-detached. You have to include terraced. You can't save detached, semi-detached, terraced and bungalow, because it will only allow the first three to be saved.
The problems could run to ten pages. The constant errors, the failure of even the most basic tasks, the lack of essential functionality, the inability to organise properties other than make straightforward lists, which often don't work necessitating you to delete them and start again.
Where are the options to transfer properties between lists? To auto-remove properties from lists when they're sold? Why can't we resize a search area without it resetting the search criteria? Why can't we order lists by date saved? Why can't we edit searches rather than having to create new ones and delete the old ones? If I'd have turned in an IT project like this at school I'd have got a fail.
Rightmove don't seem to care whether the agents post accurate information or not. You search for houses with parking and get page after page of 'on-street parking'. Search for gardens, get three square yards of concrete. Search for houses and you get lodges, or plots of overgrown land. About one in five results match the criteria, or at least that bit of it we're able to enter. Why can't we search on leasehold or freehold? Why is there listing after listing with no information other than 'ask agent'. If I wanted to 'ask agent' I wouldn't bother looking on the site, I'd just ring them up.
There's no reason why the site shouldn't compel agents to include basic, correct information, and to search on that information. Instead, the customer has to spend hours wading through nonsense, misrepresentation and evasiveness in order to identify the few properties that match their search. We know some agents try every trick in the book to sell, but Rightmove should not be complicit in this slimy approach. If I were cynical I'd think it was all about the money.
March 29, 2025
Unprompted review
Reply from Rightmove
Hi Simon,
Thanks for taking the time to share such detailed feedback.
I appreciate how frustrating it can be if you feel that your feedback is not being acted on. The reality is some of these issues are not as simple to fix as they may appear, or will be rectified as part of broader changes planned - but I know that is little consolation when there are aspects of Rightmove you still find frustrating.
Regarding inaccurate information on listing, we do a considerable amount of work to ensure this is not the case, both proactive and in our guidelines - but there are examples that can still get through this. If you have examples of listing with inaccurate information, please do share them with us at talk-to-us@rightmove.co.uk.
Many thanks,
Rightmove.
Excellent service ...
I spoke with Rahima who was very patient and helpful. She dealt with my query efficiently and all was resolved. Would recommend the service.
March 27, 2025
Unprompted review
Reply from Rightmove
HI,
Thanks for taking the time to leave such a lovely review. It really makes a difference to hear about experiences like this, it's really appreciated.
We've made sure Rahima has seen this so she knows her good work was appreciated.
Don't hesitate to get in touch again if there's ever anything we can help with.
Many thanks,
Rightmove.
Bilal was so polite
Bilal was so polite , very professional and so helpful
March 20, 2025
Unprompted review
Reply from Rightmove
HI Edith,
Thank you for taking the time to leave such a nice review.
It's great to hear of the experience you had with Bilal. Don;t hesitate to get in touch again if there's anything we can help with.
Many thanks,
Rightmove.
I really like using rightmove because…
I really like using rightmove because it's a very lovely website to have a look at for lovely houses in the area
You can just type in a location to look at house in
I been using it for years now
Rightmove is very lovely website
This website gets a 5 out of 5 star rating by me
Have a lovely rest of your day
March 21, 2025
Unprompted review
Reply from Rightmove
HI Charlie,
Thanks for taking the time to leave such a lovely review. It's wonderful to hear about how much you enjoy using the site.
If you ever have any suggestions on how we can make Rightmove even batter, we can also be reached at talk-to-us@rightmove.co.uk.
Happy home hunting, and have a lovely day too!
Many thanks,
Rightmove
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