Its way past time that rightmove updated it search options to stop estate agents manipulation of the results e.g. allowing an entry showing “offers over” without the ability to remove those results... See more
Company replied
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Review summary
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Reviews shaping this summary
The support team on this occasion did come back to me after raising the query just after 8am, in recent times it has been after 9am before any contact. However, i have spent far too much time on a pro... See more
Company replied
I sent a notification of error to Rightmove on the 6th April - the 3rd in about a month. It took them until the 15th to get back to me to confirm it had been corrected. Whilst I appreciate they fixed... See more
Company replied
Those that are listing Leasehold properties, make sure that the Lease/Rent/Service charges are explained upfront on the listing or link to the contract... and without the need to ask! I see tha... See more
Company replied
Company details
Written by the company
Rightmove is the UK’s number one property platform, advertising over one million properties at any one time on behalf of the UK’s top estate and letting agents, new homes developers and commercial property professionals
Contact info
33-34 Soho Square, W1D 3QU, London, United Kingdom
- www.rightmove.co.uk
3.3
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 89% of negative reviews
Typically replies within 48 hours
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NAME TELLS EVERYTHING
It does exactly what the name is. Very impressed.
January 1, 2025
Unprompted review
Reply from Rightmove
Hi,
Thanks for taking the time to leave such a nice review.
It's great to hear you like RIghtmove.
If you ever have any feedback or suggestions on how we can be even better, you can also get in touch at talk-to-us@rightmove.co.uk.
Many thanks, Rightmove.
Trust and expertise? Don't think so.
My issue is in regard to the website ,specifically house prices and local info section. The information provided for my house suggests its value in is the low £170,000s despite a home report stating house is worth in excess of £285.00. This is the price set by a qualified surveyor , not me! Their website is , therefore misleading and could potentially dissuade buyers who don't realise this. Despite contacting Rightmove on 2 occasions they refuse to correct the info as it hasn't come from them. Not sure how they can claim to be the best place for information when it is so clearly not.
August 20, 2025
Unprompted review
Reply from Rightmove
HI Helen,
Thanks for taking the time to leave a review and share your feedback.
I appreciate the concern it can cause to see an estimate you do not expect on Rightmove. The estimates we show are based on information available on the property when it was last sold or marketed on Rightmove. As such, changes that may have been made after this cannot be accounted for, unlike a surveyor doing a new valuation.
Homeowners are able to remove there address from appearing here if they wish. If you would like to do this, you can find how at the link below:
https://faq.rightmove.co.uk/support/solutions/articles/7000087818-how-do-i-remove-my-record-from-rightmove-sold-house-prices-
Many thanks,
Rightmove
Leasehold properties should full disclosure of the contract.
Those that are listing Leasehold properties, make sure that the Lease/Rent/Service charges are explained upfront on the listing or link to the contract... and without the need to ask!
I see that the Leasehold properties may be hidden with either Hide Buying schemes or Tenure types that you want to see...
Freehold
Leasehold
Share of freehold
August 20, 2025
Unprompted review
Reply from Rightmove
Good Afternoon Colin,
Thanks for getting in touch to share your feedback.
Rightmove are not directly responsible for the content entered onto a listing, this is handled by the individual agents who advertise through Rightmove.
However, if you come across listings that do have missing or incorrect information on them, please do feel free to share them with us directly. The best way to do this is contacting talk-to-us@rightmove.co.uk.
Many Thanks,
Rightmove
Jemma was fantastic to work with and…
Jemma was fantastic to work with and helped sort our branch issues out promptly and professionally! Connells, St Albans
August 19, 2025
Unprompted review
Reply from Rightmove
Hi Connells,
Thank you for taking the time to leave a review.
We’re thrilled to hear about your positive experience with Jemma.
If you have any further feedback or require assistance, please email us at customersupport@rightmove.co.uk.
Thanks
Excellent customer services from…
Excellent customer services from Rightmove well done you solved my issue
August 18, 2025
Unprompted review
Reply from Rightmove
Good Afternoon,
Thank you for your positive review!
It's great to hear of your experience.
We appreciate your feedback, and we're glad that we could meet your expectations. If you have any suggestions or feedback, feel free to share with us. Happy home hunting! Many thanks, Rightmove.
Not very forward thinking or ESG…
Not very forward thinking or ESG (environmental, social, and governance) friendly not to be able to search for a property by its EPC rating!
August 14, 2025
Unprompted review
Reply from Rightmove
Hi David,
Thanks for your message. I have passed your feedback to our developers.
All feedback is taken on board when looking at future developments. If you have any more feedback, do drop us an email at talk-to-us@rightmove.co.uk.
Many Thanks,
Rightmove
Kind
Kind, warm nature. Very helpful and resolved situation straight away.
Thank you so much.
August 14, 2025
Unprompted review
Reply from Rightmove
Hi Shaz,
Thank you for taking the time to leave us a review.
It's wonderful to hear about your experience with Rightmove.
If you need anything else, please get in touch at 01908 712300, or email us at customersupport@rightmove.co.uk
Thanks, Rightmove
The issue was handled and corrected…
The issue was handled and corrected efficiently and succesfully.
August 14, 2025
Unprompted review
Reply from Rightmove
Hello,
Thanks for taking the time to leave a review.
It's great to hear we were able to help with your issue.
If there's ever anything else we can do to help, please don't hesitate to get in touch again.
Many thanks,
Rightmove
CONSUMER & PRIVACY WARNING – Rightmove refuses to remove unauthorised property images
I am warning anyone concerned about privacy, image rights, and lawful advertising — Rightmove refuses to remove photographs of your home even after you withdraw consent in writing, if you were not the person who created the listing.
In my case, photographs of the inside of my private home — showing my possessions — were uploaded by an estate agent without my permission. I notified Rightmove in writing, clearly stating that I did not consent to the continued use of my images and that the content breached my rights under the UK GDPR (UK Data Protection Act 2018) and potentially copyright law.
Their response? They refused to act, claiming they are “just an advertising website” and cannot remove content unless instructed by the estate agent — even when notified that the agent’s use is unauthorised and potentially unlawful.
This approach not only ignores an individual’s rights over their own images, it also risks breaching the Consumer Protection from Unfair Trading Regulations 2008 and the Digital Markets, Competition and Consumers Act 2024 (in force from April 2025), which require full and accurate material information in property advertising and prohibit misleading or unlawful practices.
The implication is clear:
✅ Your home could be photographed and listed without your permission.
✅ If you demand removal, Rightmove will ignore you unless the agent agrees.
✅ Even if that content breaches data protection law, they will leave it online.
This is not responsible practice from one of the UK’s largest property platforms. If you value your privacy, ownership of your images, and truthful advertising, be extremely cautious. Once your images are online with Rightmove, you may have no control over their use.
August 11, 2025
Unprompted review
Reply from Rightmove
Hi John,
Thanks for taking the time to leave a review and share this feedback.
I'm sorry for the experience you have had and the impact and concern it has caused.
All property owners have the ability to remove photography and other information held on Rightmove as part of the Sold Price Search. In order to do this, they need to follow the steps outlined at the link below:
https://faq.rightmove.co.uk/support/solutions/articles/7000087818-how-do-i-remove-my-record-from-rightmove-sold-house-prices-
I can see our specialist Data Quality Team are investigating your enquiry and will continue to communicate with you via email, please respond to them there so we can help with your request.
Many thanks,
Rightmove
Responded really quickly and resolved…
Responded really quickly and resolved the issue too.
August 7, 2025
Unprompted review
Reply from Rightmove
Good afternoon Lindsay,
Thank you for your five-star review! We're thrilled to hear of your experience and will feed this back to our customer support team.
For any additional feedback, feel free to email us at talk-to-us@rightmove.co.uk or call 01908712300.
Many thanks,
Rightmove.
Fantastic!
Fantastic!
They were easy to contact, clear on what they needed and answered everything we asked clearly. Transparent with the process, never felt unsure on what stage in the application we were on. Jordan made it all the more easier, feeling like we were given beyond the standard service.
July 28, 2025
Unprompted review
Reply from Rightmove
Hi Thomas,
Thanks so much for taking the time to leave such a lovely review.
It really makes a big difference to hear this and we are so glad you've had such a good experience.
If there's ever anything we can help with, please don't hesitate to get in touch.
Many thanks,
Rightmove
RIGHTMOVE INCORRECT LISTING
Rightmove have my flat listed incorrectly under flats sold. They had photos of a grotty flat which wasn't mine. They said it was a 1 bedroom flat when it's 2 bedroom and therefore had a ridiculously low valuation. I asked them to amend this . They said they couldn't because their info was supplied by an outside company. That's abdication of responsibility. They choose whom they pay for info. I alerted them to the fact that both Move Market and Zoopla have my flat correctly listed and at a MUCH higher value . Right move have finally taken down the photos of another flat, but refuse to change any of the other incorrect info like the size of the flat or the fact it's 2 bed not one bed.
August 6, 2025
Unprompted review
Reply from Rightmove
Hi Will,
Thanks for taking the time to leave a review.
I'm sorry you were not able to get the result you wish regarding how your address appears in the Sold Price Search.
If you are the property owner, you can request removal of your address from the search. To do this you need to follow the process detailed at the link below:
https://faq.rightmove.co.uk/support/solutions/articles/7000087818-how-do-i-remove-my-record-from-rightmove-sold-house-prices-
Many thanks,
Rightmove
professional and efficient
July 29, 2025
Unprompted review
Reply from Rightmove
Hi Dean,
Thank you for taking the time to leave us a review.
It's wonderful to hear about your experience with Rightmove.
If you need anything else, please get in touch at 01908 712300, or email us at customersupport@rightmove.co.uk
Thanks, Rightmove
Helpful
Helpful, understanding and knowledgeable support staff. Sorted the problem quickly and efficiently.
July 29, 2025
Unprompted review
Reply from Rightmove
Hello,
Thanks so much for taking the time to leave a review, it really makes a difference to hear things like this.
I'm glad we were able to help with the problem, don't hesitate to get in touch again if there's ever anything we can assist with.
Many thanks,
Rightmove
Very bad support
Very bad support, I can't access the site for 2 months, support doesn't want to solve the problem(
Our company is very disappointed in your work((
July 26, 2025
Unprompted review
Reply from Rightmove
HI,
Thanks for leaving a review.
I am sorry to her about the experience you have had.
An email has just been sent to your company, explaining the situation with your account and you account manager will be following up with you soon.
Many thanks,
Rightmove
Reply from Rightmove
Hi Paul,
Thanks for taking the time to leave a review.
That's great to hear, I'm glad we were able to help.
Don't hesitate to get in touch again if there's ever anything else we can help with.
Many thanks,
Rightmove
Freehold/Leasehold
Freehold/Leasehold
I list out all the houses that I want to buy. After that, I look at the map and change it back to Leasehold again. I don't want to buy a Leasehold property; why force me to show me that? I am looking for a house with a garden, so I set up the search again, and I see flats without a garden, which are Leasehold. Do something with your search engine because this is horrible. If I want a house with a garden, I can't look for it, or how big a house is and a garden. Horrible search system. I want to put in a number what I How big is it? It's there, why i cant search it?
SIZE
500 sq ft
50 sq m
July 24, 2025
Unprompted review
Reply from Rightmove
Hi Attila,
Thanks for taking the time to leave a review.
I'm sorry to hear you have so many frustrations with the site.
I will record your feedback so our developers can keep it in mind for future updates.
If you ever have any other suggestions or feedback, we can also be reached at talk-to-us@rightmove.co.uk.
Many thanks,
Rightmove
Diligency
I do not know why?, After being advised to register in Rightmore, because it caused an excellent impression to a friend of mine. My experience has been different. It is natural for one customer to ask about the property before viewing it. But I only received a reply for one of the properties that I chose. Sad because it looks like an organized business, but in my experience, it was like a ghost firm
July 23, 2025
Unprompted review
Reply from Rightmove
Hi Julie,
Thanks for taking the time to review.
I'm sorry you have not had a good experience on Rightmove.
All of the property listings you see on Rightmove are advertised by independent Estate Agents, not by Rightmove itself.
This means when you enquiry about a specific property, it goes directly to the agent advertising it, it is not Rightmove you are sending those messages to.
I appreciate how frustrating it can be to not hear back from an agent, if possible I would recommend calling any agents you have not hear back from the follow up, using the number provided on the property listing
If there's anything else we can do to help, you can also contact talk-to-us@rightmove.co.uk for more direct support.
Many thanks,
Rightmove.
WEB SITE BACK BEING STUPID !
WEB SITE BACK BEING STUPID !
3 PAGES IN , VIEWING A PROPERTY LISTING, CLICK ICON TO GO BACK TO SEARCH RESULTS !!! GUESS WHAT GOES BACK TO VERY FIRST PAGE AT START YET AGAIN…….USELESS
July 17, 2025
Unprompted review
Reply from Rightmove
Hi David,
Thanks for leaving a review. I'm sorry to hear about the problems you are having with your search results.
I've not been able to replicate this myself. If you are able to reach out at talk-to-us@rightmove we'd be happy to offer you some direct support.
Many thanks,
Rightmove.
good follow-up to query I had raised…
good follow-up to query I had raised about their website
July 17, 2025
Unprompted review
Reply from Rightmove
Hi,
Thanks for taking the time to leave a review.
It's great to hear that we were able to help with your query.
Please don't hesitate to get in touch again if there's ever anything we can help with.
Many thanks,
Rightmove
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