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Riverford Organic Farmers Reviews 

20,553
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,459 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and freshness of the organic produce, highlighting its superior taste compared to supermarket options. Many appreciate the wide variety of products and the thoughtful, often recyclable, packaging. The delivery service is frequently commended for its reliability, timeliness, and the friendly, helpful nature of the drivers, ensuring a convenient and enjoyable experience. However, some customers noted occasional issues with product quality, such as mouldy or squishy items, or missing components. A few also found the online ordering system challenging, citing difficulties with adding items or managing regular deliveries.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the high quality, freshness, and... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the freshness, taste, and organic... See more

Delivery service

Consumers find delivery service to be positive, with many praising the promptness and reliability of... See more

Service

People report positive experiences with service, often highlighting its amazing setup and excellent quality.... See more

Order

Reviewers mention positive feedback about order, highlighting that it is easy to place and modify, with many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Referred by a friend. Riverford is brilliant , such a clever set up with all packaging recycled or reused. The fruit & veg is of top quality, with a choice of things that I can’t get locally . Als... See more

Rated 5 out of 5 stars

I was referred to Riverford by a friend, as I have serious gut issues & wanted to treat it as kindly as possible. I haven’t looked back! I absolutely love all the Riverford produce & delight in trying... See more

Rated 5 out of 5 stars

Since becoming a Riverford customer I have simply enjoyed knowing that whatever I buy from them is giving my body the best chance with the organic products supplied by them. Fruit and vegetabl... See more

Rated 5 out of 5 stars

I highly recommend the produce at Riverford organic . Not only am I learning so much from their website and instagram but I also am enjoying what real food tastes like . I feel better and I enjoy bein... See more


Company details

  1. Supermarket
  2. Fruit and Vegetable Store
  3. Grocery Delivery Service
  4. Organic Farm
  5. Organic Food Store
  6. Seasonal Goods Store

Written by the company

The Riverford box scheme began when Guy Singh-Watson started delivering vegetables locally to 30 friends in Devon. We now deliver for free to over 50,000 homes around the UK by our team of drivers. Visit www.riverford.co.uk to buy groceries from our award winning online organic farm shop and box scheme. Seasonal vegetable boxes, fruit, meat, milk, eggs &; more. Delivered from our farm to your door. We work closely with small-scale growers, offering fair prices and long-term support through our ethical Supplier Charter. Beyond delivering veg boxes, our aim is to inspire people to enjoy seasonal produce through a wide variety in seasonal fruit and veg, recipes, tips, and videos. Join the thousands of homes today to live life on the veg.

Riverford Organic Farmers

Written by the company

Fresh, Seasonal & 100% Organic
We really know our onions. We’ve been growing them (and everything else) organically for 30 years. Our iconic seasonal veg boxes promise unrivalled flavour: from the carrotiest carrots to the sweetest tomatoes.
Delivered for free from our farm to your door
No couriers – just your friendly local veg team. No need to be home; just tell us where to leave it, and we’ll do the rest. There are no hidden fees or subscriptions.
80% Less Plastic
On average our veg boxes contain 80% less plastic than the supermarket equivalent. For more information visit: https://www.riverford.co.uk/ethics-and-ethos/thoughtful-packaging

Guaranteed Ethics

Award-winning ethics you can trust.

Award-winning ethics you can trust.
We’re 100% organic and certified by the Soil Association, the UK’s largest organic certification body. We have also won a few awards, including The Observer's Ethical Product of the Decade.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

21K reviews

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Replied to 86% of negative reviews

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4.7

All reviews

(20,553)

1,355 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

a good delivery service

a good delivery service, the veg doesnt keep as long as some other organic providers but it is tasty and I love the newsletters and recipes included in the box

July 1, 2026
Unprompted review
Rated 3 out of 5 stars

The delivery is good and prompt

The delivery is good and prompt. The products are good too. But I dislike the fact that fruits promised are replaced in the last moment. Eg cherries, strawberries are replaced with peaches, nectarines.

June 22, 2026
Riverford Organic Farmers logo

Reply from Riverford Organic Farmers

Good afternoon Anitha,

We appreciate your lovely feedback and we are so pleased to read that you are enjoying your Riverford deliveries.

Our sincere apologies that you have received some substitutions in either your fruit bag or boxes recently. We try really hard to stick to the original contents each week. However, sometimes this is unavoidable where we encounter widespread quality issues that result in produce being rejected, or where deliveries to us are delayed.

If you would prefer to avoid substitutions altogether, you can create your own box by selecting individual items. If any produce you've selected is not available at the time of packing, we will simply reimburse you rather than substituting the missing item.

We hope this helps, please do reach out to us if we can be of further assistance to you with any of the issues raised.

Rated 5 out of 5 stars

DinaF

Riverford - an amazing company. Costumer service is excellent. The produce is great and all gets delivered on time . I love the fact that they work with so many UK suppliers. Well done ! Keep up the great work.

July 1, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic fresh tasting vegetables all the time!

Fantastic fresh tasting vegetables all the time. I try to work my meals around the vegetables and get so upset if they get wasted! Really tasty organic produce without all the pesticides, and I usually by for 3-4 as it saves me shopping after work for the family. Definately recommend.

June 25, 2026
Unprompted review
Rated 5 out of 5 stars

Great tasting Fruit & Veg!!

I love the fruit and veg from Riverford. I've been ordering from them for a month now. Everything tastes so much better than supermarket produce, and knowing it's actually safe to eat, has turned cooking and feeding my family into a joy again! Carrots taste fabulous -like carrots used to - my kids devour the tenderstem broccoli, the potatoes are full of flavour, and all the fruits we ordered were delicious.

June 30, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent quality produce

Excellent quality produce, good service. Flexible plans and deliveries that you can amend/change/pause/skip easily via the app or website. Very impressed so far!

June 28, 2026
Unprompted review
Rated 5 out of 5 stars

Riverford Organic Farmers

Riverford Organic Farmers, provides an impressive diverse range of fruits, vegetables, and produce for everyday living. There are great recipes, and information about the country their foods are sourced from and the benefits of so doing, if they can't provide it themselves. I am shopping wisely to improve my health and wellbeing, so this seriously matters to me, although I allow myself the naughty treat from their organic farm, and of course elsewhere, too. I very much appreciate their professional, clear and thoughtful communication, reliable, and warm deliveries, together with the flexibility to change your mind close to the delivery date or press pause. I actually get quite excited when I have a delivery due to the quality and range of the organic foods delivered right to my doorstep. I know I am getting the real deal and can feel the difference to my health, what more can I ask for. Congrats.

June 17, 2026
Rated 5 out of 5 stars

The website is easy to navigate with…

The website is easy to navigate with lots of options and even meal suggestions, which come as box sets with recipes so you have everything to produce tasty dishes. Delivery is always prompt and goods packaged well to keep them fresh but environmentally friendly. We are enjoying the fruit & veg boxes with something new every time. Thank you Riverford.

June 17, 2026
Rated 1 out of 5 stars

Not User Friendly

This is the 2nd time I have had to cancel with Riverford. The first time my box never arrived and this time I wanted to add to my order which is impossible unless you take out all the regular items in the order and add them all in again which is so not user friendly. Im going to try Abel and Cole now to see if their website is better. Chat just repeats the same information and isnt helpful at all.

June 25, 2026
Unprompted review
Riverford Organic Farmers logo

Reply from Riverford Organic Farmers

Hi Belinda,

Thank you for your review and for taking the time to let us know about your experience with your Riverford orders.

We're so sorry to hear that your first order didn't arrive and for the disappointment and inconvenience this must have caused. We'd really like the opportunity to put things right for you. Would you mind adding your customer ID or postcode to your review information so we can locate your Riverford account?

We're also sorry to hear that you've found our website difficult to use and not as intuitive as you'd hoped. We completely understand that you may be trying other online services to compare your options. If you do decide to give us another try, our friendly Customer Services team would be happy to guide you through amending your orders over the phone.

Thank you again for taking the time to share your feedback, Belinda. We really appreciate it and hope to have the opportunity to provide you with a better experience in the future.

Rated 5 out of 5 stars

Beautiful organic veg which actually…

Beautiful organic veg which actually taste like they're supposed to, unlike supermarket versions! Got £15 credit for being recommended by a friend (they got £15 credit too) to spend on my second order. Got the free recipe book which I've used - I made a delicious potato and summer turnip dauphinoise from it which my chef son enjoyed too! Highly recommend.

June 25, 2026
Unprompted review

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