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Riverford Organic Farmers Reviews 

20,561
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,459 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and freshness of the organic produce, highlighting its superior taste compared to supermarket options. Many appreciate the wide variety of products and the thoughtful, often recyclable, packaging. The delivery service is frequently commended for its reliability, timeliness, and the friendly, helpful nature of the drivers, ensuring a convenient and enjoyable experience. However, some customers noted occasional issues with product quality, such as mouldy or squishy items, or missing components. A few also found the online ordering system challenging, citing difficulties with adding items or managing regular deliveries.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the high quality, freshness, and... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the freshness, taste, and organic... See more

Delivery service

Consumers find delivery service to be positive, with many praising the promptness and reliability of... See more

Service

People report positive experiences with service, often highlighting its amazing setup and excellent quality.... See more

Order

Reviewers mention positive feedback about order, highlighting that it is easy to place and modify, with many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Referred by a friend. Riverford is brilliant , such a clever set up with all packaging recycled or reused. The fruit & veg is of top quality, with a choice of things that I can’t get locally . Als... See more

Rated 5 out of 5 stars

I was referred to Riverford by a friend, as I have serious gut issues & wanted to treat it as kindly as possible. I haven’t looked back! I absolutely love all the Riverford produce & delight in trying... See more

Rated 5 out of 5 stars

Since becoming a Riverford customer I have simply enjoyed knowing that whatever I buy from them is giving my body the best chance with the organic products supplied by them. Fruit and vegetabl... See more

Rated 5 out of 5 stars

I highly recommend the produce at Riverford organic . Not only am I learning so much from their website and instagram but I also am enjoying what real food tastes like . I feel better and I enjoy bein... See more


Company details

  1. Supermarket
  2. Fruit and Vegetable Store
  3. Grocery Delivery Service
  4. Organic Farm
  5. Organic Food Store
  6. Seasonal Goods Store

Written by the company

The Riverford box scheme began when Guy Singh-Watson started delivering vegetables locally to 30 friends in Devon. We now deliver for free to over 50,000 homes around the UK by our team of drivers. Visit www.riverford.co.uk to buy groceries from our award winning online organic farm shop and box scheme. Seasonal vegetable boxes, fruit, meat, milk, eggs &; more. Delivered from our farm to your door. We work closely with small-scale growers, offering fair prices and long-term support through our ethical Supplier Charter. Beyond delivering veg boxes, our aim is to inspire people to enjoy seasonal produce through a wide variety in seasonal fruit and veg, recipes, tips, and videos. Join the thousands of homes today to live life on the veg.

Riverford Organic Farmers

Written by the company

Fresh, Seasonal & 100% Organic
We really know our onions. We’ve been growing them (and everything else) organically for 30 years. Our iconic seasonal veg boxes promise unrivalled flavour: from the carrotiest carrots to the sweetest tomatoes.
Delivered for free from our farm to your door
No couriers – just your friendly local veg team. No need to be home; just tell us where to leave it, and we’ll do the rest. There are no hidden fees or subscriptions.
80% Less Plastic
On average our veg boxes contain 80% less plastic than the supermarket equivalent. For more information visit: https://www.riverford.co.uk/ethics-and-ethos/thoughtful-packaging

Guaranteed Ethics

Award-winning ethics you can trust.

Award-winning ethics you can trust.
We’re 100% organic and certified by the Soil Association, the UK’s largest organic certification body. We have also won a few awards, including The Observer's Ethical Product of the Decade.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

21K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(20,561)

1,363 reviews in the last 12 months

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Rated 5 out of 5 stars

The website is easy to navigate with…

The website is easy to navigate with lots of options and even meal suggestions, which come as box sets with recipes so you have everything to produce tasty dishes. Delivery is always prompt and goods packaged well to keep them fresh but environmentally friendly. We are enjoying the fruit & veg boxes with something new every time. Thank you Riverford.

June 17, 2026
Rated 1 out of 5 stars

Not User Friendly

This is the 2nd time I have had to cancel with Riverford. The first time my box never arrived and this time I wanted to add to my order which is impossible unless you take out all the regular items in the order and add them all in again which is so not user friendly. Im going to try Abel and Cole now to see if their website is better. Chat just repeats the same information and isnt helpful at all.

June 25, 2026
Unprompted review
Riverford Organic Farmers logo

Reply from Riverford Organic Farmers

Hi Belinda,

Thank you for your review and for taking the time to let us know about your experience with your Riverford orders.

We're so sorry to hear that your first order didn't arrive and for the disappointment and inconvenience this must have caused. We'd really like the opportunity to put things right for you. Would you mind adding your customer ID or postcode to your review information so we can locate your Riverford account?

We're also sorry to hear that you've found our website difficult to use and not as intuitive as you'd hoped. We completely understand that you may be trying other online services to compare your options. If you do decide to give us another try, our friendly Customer Services team would be happy to guide you through amending your orders over the phone.

Thank you again for taking the time to share your feedback, Belinda. We really appreciate it and hope to have the opportunity to provide you with a better experience in the future.

Rated 5 out of 5 stars

Beautiful organic veg which actually…

Beautiful organic veg which actually taste like they're supposed to, unlike supermarket versions! Got £15 credit for being recommended by a friend (they got £15 credit too) to spend on my second order. Got the free recipe book which I've used - I made a delicious potato and summer turnip dauphinoise from it which my chef son enjoyed too! Highly recommend.

June 25, 2026
Unprompted review
Rated 5 out of 5 stars

Very fresh veg on arrival!

I’m impressed with the freshness of the veg, and as long as I them fairly quickly. The chilled boxes and bags are really helpful in this hot weather too. I’m a new customer and decided to switch to Riverford for their own local farm produce - and it makes a difference

June 24, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent company!

I’ve now had a few boxes from Riverford and I’m delighted to say they’ve all been very good!
The packaging is nice as there’s no plastic, the salad bags are completely compostable which is great. The vegetables have all been perfect and beautifully natural, there’s something comforting about washing the earth off radishes to see their glorious colour.
The deliveries have all been placed in the spot requested and an email sent to let me know it’s been delivered.
I really cannot fault this company, they have really thought about the service they want to deliver and then they have delivered it!

June 23, 2026
Unprompted review
Rated 5 out of 5 stars

Riverford - Very tasty organic products backed by customer centric service

I've recently moved and have been looking for an organic farm supply of fruit and vegetables in Devon and was impressed by Riverford Organic Farmers website. The clarity of information is excellent as is their product offering so I placed my first online order. Using their website is very easy, the delivery date was confirmed and the delivery arrived as promised with 100% order fulfilment. Their products are of a very high quality, excellent value, with robust and re-usable packaging. They have a responsive and professional online support team who provided excellent communication about my order. All in all a very customer centric team that clearly takes pride in what they do. Thank you Riverford team.

June 22, 2026
Unprompted review
Rated 5 out of 5 stars

Yhrilled

Hi, I have to say I was sceptical about having a delivery as I’ve never done it before. I’ve always shopped in supermarkets. However, I’m thrilled with my fruit and veg box and this week I’ve ordered more. Thank you for high quality produce.

June 23, 2026
Unprompted review
Rated 5 out of 5 stars

great

Ive been ordering every week for the past 4 months but today my order appears to have been vandalised by some crackheads. Over half of items missing and some left on the pavement. But the support team were genuinely lovely about it and credited my account for this time. Easily the best food I've found in London, and the people behind it clearly care.

June 22, 2026
Unprompted review
Rated 5 out of 5 stars

Fresh and high quality

I’ve been using Riverford for a few months now and have been very impressed with both the service and the quality of the produce.

My first delivery experience was excellent. Penny contacted me beforehand to confirm my details and provide some helpful information, which was a great example of proactive customer service.

Deliveries are always smooth, with drivers consistently following my delivery instructions. The app is easy to use, making it simple to change box contents or add extra items. I also enjoy being able to add pantry staples such as honey and oats, and the meal packs have been excellent.

Most importantly, the produce is consistently fresh and high quality.

After several months as a customer, I can confidently say I’ll continue using Riverford and would highly recommend them.

June 22, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Company

Deliveries straight to my door so no carrying heavy bags from the supermarket. Food is organic, seasonal and very fresh, keeps far longer than the supermarket produce and where possible is from local suppliers. Good for me and good for the environment. Excellent company, highly recommended.

June 22, 2026
Unprompted review
Rated 3 out of 5 stars

Good produce but missing items each…

Good produce but missing items each time. Be sure to check everything and get a refund for any missed items.

June 14, 2026
Unprompted review
Riverford Organic Farmers logo

Reply from Riverford Organic Farmers

Hi Ed,

Thank you for your review and for taking the time to share your experience with us.

We're so sorry to hear that items have been missing from your deliveries. We know this is frustrating, and we're sorry for the disappointment and inconvenience it's caused.

We're grateful that you let us know, as it meant we could put things right for you promptly while also raising the issue with the relevant teams here at the farm. Feedback like yours plays an important part in helping us improve and deliver the service our customers expect.

Thank you again for your valuable feedback.

Rated 5 out of 5 stars

Great produce,full of flavour

This company has values that I align with.Their produce is always fresh and excellent quality.I can chose to buy seasonal produce from British farmers or if I want something that is not in season,there is plenty to chose from partner farms and producers outside of UK.. I can read each producers profile and country of origin,knowing it has been be verified by Riverford . The flavours cannot be matched by supermarkets equivalents.It's a great weekly delivery service. Prices are fair for the quality and ethos of the company.

June 16, 2026
Unprompted review
Rated 5 out of 5 stars

Did what they said they would.

Did what they said they would.
They take payment on the day they said. Delivered early. I can put it away before I go to work. So the box doesn't stay in the sun and provide a free picnic for the local wildlife (i live in the countryside).
The quality and variety of products is great. Suit everyone taste.
We get simple recipe to try, rrlated to the veg delivered. Tried the carrot square. They were fab.
It is a bit more than other fruits and vegs deliveries but if you get the service and quality, it's worth it I think.

May 27, 2026

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