Riverside Motor Group Reviews 

409
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 162 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, friendly, and professional, guiding buyers smoothly and patiently from the initial inquiry right through to the final vehicle handover. People consistently highlight that the purchase process is transparent, efficient, and completely free of any aggressive sales tactics. Some reviewers were not happy with the after-sales support, explaining that phone calls were frequently ignored and promised repairs or callbacks were delayed. A few people also mentioned experiencing frustrating issues upon delivery, such as unaddressed vehicle problems, missing documentation, and unhelpful service staff.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting that team members are friendly, knowledgeable,... See more

Service

Reviewers mention positive feedback about service, noting that staff are helpful, professional, and provide... See more

Product

Consumers find product experiences to be highly mixed. While many reviewers are absolutely delighted with... See more

Customer service

Customers consistently note ambiguous experiences with customer service, showing a significant split in... See more

User experience

Clients share positive opinions on user_experience, highlighting a seamless, straightforward, and stress-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had briefed Andy on what car we would be looking for in the future (this was a couple of months previous) and he said he'd keep an eye on cars coming in, when the Cupra Ateca came in he gave us a c... See more

Rated 5 out of 5 stars

James at Riverside was excellent throughout, initially we weren't ready for a new car but James was patient and gave us options including test driving different models, we put it on hold and James cam... See more

Rated 5 out of 5 stars

After a mix-up with the original car I was supposed to buy, I contacted Tom about a different car he had for sale. Tom quickly put me in touch with Craig, who has been fantastic from start to finish —... See more

Rated 5 out of 5 stars

We are very happy with our recent car purchase from Riverside Volvo Wakefield. James Sharpe was absolutely amazing guiding us through the whole process step by step. James was very friendly, professio... See more


Company details

  1. Car Dealer
  2. Car Service
  3. Used Car Dealer

Information provided by various external sources

Award-winning Group of dealerships. Authorised Volvo, SEAT and Mitsubishi dealers.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

409 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.4

All reviews

(409)

156 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Friendly staff

Friendly staff, everything explained fully and 100% happy with my purchase. Shout out to Andy for his friendliness and expertise.

June 13, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Would.highly recommend Volvo in Wakefield. Very friendly place. Amar helped me purchase my car and even gave we after sales advice when I had problems locking the car. In all I will definitely purchase my next car there too.

June 13, 2025
Unprompted review
Rated 5 out of 5 stars

RIVERSIDE VOLVO HULL

RIVERSIDE VOLVO HULL. I Have purchased two new Volvo XC40`s,, from Riverside, Hull, Volvo in the last few years.
I always use this company for the servicing of my Volvo`s. .
I live around 60 miles away from the dealership at Hull. I sometimes use their collection/delivery service. They are reliable, and take great care of my cars,.
This week I drove to the dealership at Hull for my XC40`s annual service. I met one or two of the salespersons that remembered me, and treated me as a friend and valued customer. Sorry I missed Chris who was on day off.
The service team were absolutely first class,from the staff based in the showroom, to the mechanics. They even gave my XC40 a wash. I really trust this company completely. All staff are friendly,and have the time to answer any questions I may have.
If I decide to change my 2 year old XC40 again, I certainly would use Riverside Volvo Hull.
See you next year.(or before if I decide to change my XC40). Many thanks again to all.

June 16, 2025
Unprompted review
Rated 5 out of 5 stars

Great, easy transaction

Luke managed the whole process for us seamlessly. He sent lots of information and videos of the car as we lived quite far away so couldn't visit it beforehand. Upon arrival he made sure we had the opportunity to ask any questions and showed us all the key features of the car in person. Thanks

May 23, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant Customer Service

Brilliant Customer Service
Dan (manager) very helpful, friendly, and easy to talk to (we felt very comfortable and under no pressure at all)
It wasn’t straight forward (on our end) but Dan was really helpful he sorted everything out 😀
Brilliant
Great customer service

Thank you

June 8, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service at Riverside

The staff were very helpful when I wanted The staff were very helpful when I wanted a test drive, and to look at other vehicles too.
The purchase was completed efficiently

June 6, 2025
Unprompted review
Rated 5 out of 5 stars

Good experience

Riverside Volvo Wakefield were fantastic because I was treated like a valued customer. All my concerns were taken seriously, and all my questions answered fully.

May 30, 2025
Unprompted review
Rated 5 out of 5 stars

The whole process was extremely smooth

The whole process was extremely smooth. The staff are very pleasant and approachable, helpful and cheerful. The cars are presented well, clean and low mileage. The process of buying is very smooth and timely. I have no faults at Riverside Volvo Doncaster. I have purchased two cars from them and won't hesitate again for a third. Great work at Doncaster!

May 30, 2025
Unprompted review
Rated 5 out of 5 stars

Lovely car well presented wonderful experience

Saw this Dacia Jogger Extreme for sale in a lovely green colour and was very keen to see it. Called on Friday and had a test drive Saturday lunchtime after returning from London and very impressed how well car appeared.So well demonstrated by Aimee as not driven an Automatic before. Sale completed today Monday and very pleased with it. Great service makes a difference I learned very quickly. Would highly recommend.

June 9, 2025
Unprompted review
Rated 3 out of 5 stars

Great car, no pushy salespersons, shame about the final transaction issue.

Really love the car, got a XC40 fully electric.
No pushy salesperson which is often off-putting
Salesperson explained everything well
agreed to pay for our p-ex at the same offer as "we buy any car"
Did decide to take gap insurance at point of sale but did not know it was a consition of the p-ex.
paid a deposit £500 and then declined gap insurance
Salesperson said it was a condition of p-ex
We sold our p-ex for more money thankfully and managed to then get out of the gap insurance
The company use an intermediary company called BUMPER to take payment for the car as an instant payment.
My bank decided to complete a fraud check with us and witheld payment briefly, glad banks do this as it is important to protect our money.
The bank cleared it and paid it to VOLVO however they kept saying they didnt get funds and we left without our car.
Volvo kept saying it was an issue with our bank and not them.
We called out bank 7 times over the next 24 hours however our bank kept confirming there was no issues and the payment was made.
Volvo eventually checked and the money was in their holding account with BUMPER the whole time.
No apology, just continued to blame our bank.
No compensatory offer after keeping our funds for 24 hours.

May 27, 2025
Unprompted review
Rated 5 out of 5 stars

We had a chap called Amruu who truly…

We had a chap called Amruu who truly looked after us from start to Finish with sorting out our old XC40 highbred car to our new XC40 highbred car 2025 .
Riverside volvo at Wakefield, the people are amazing. You are immediately looked after. I reckonmend you go to Riverside wakefield for your finances in assisting with your new volvo car.

June 4, 2025
Unprompted review
Rated 2 out of 5 stars

Utterly dishonest timewasters

Riverside Motors, Rochdale: Car delivered with a flat battery and without the promised service history. I have tried for three months to obtain the history that was advertised with this car and have been met with unanswered messages, empty promises, lies and obfuscation. It would have been easier for these guys to admit they'd lost it but they seem totally lacking in integrity. They also promised to rectify the MOT advisories and didn't, and delivered the car with a flat battery. The car is not too bad but the customer service was the worst I've ever experienced and I would strongly advise against dealing with them.

February 12, 2025
Unprompted review

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