Riverside Motor Group Reviews 

413
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 132 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptionally friendly staff and the remarkably smooth user experience throughout the entire vehicle purchasing journey. Many people note that the overall service is extremely professional, genuinely helpful, and completely free from any high-pressure sales tactics. However, some reviewers were not happy with after-sales support and lingering vehicle issues discovered shortly after the handover. Some consumers also mentioned frustrating difficulties when trying to communicate with the team or receive promised telephone callbacks. A few buyers shared unexpected delays and problems that contrasted sharply with their initial pleasant purchasing encounters.

What people talk about most

Service

Customers had positive experiences with service, frequently praising professional and efficient staff who... See more

Product

Reviewers highlight ambiguous aspects of product, with many expressing absolute satisfaction and noting that... See more

Customer service

Reviewers express mixed feelings about customer service, as while some consumers praise the knowledgeable... See more

User experience

Consumers find user experience to be positive, highlighting helpful and professional staff who make... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had briefed Andy on what car we would be looking for in the future (this was a couple of months previous) and he said he'd keep an eye on cars coming in, when the Cupra Ateca came in he gave us a c... See more

Company replied

Rated 5 out of 5 stars

James at Riverside was excellent throughout, initially we weren't ready for a new car but James was patient and gave us options including test driving different models, we put it on hold and James cam... See more

Rated 5 out of 5 stars

We are very happy with our recent car purchase from Riverside Volvo Wakefield. James Sharpe was absolutely amazing guiding us through the whole process step by step. James was very friendly, professio... See more

Rated 5 out of 5 stars

After a mix-up with the original car I was supposed to buy, I contacted Tom about a different car he had for sale. Tom quickly put me in touch with Craig, who has been fantastic from start to finish —... See more

Company replied


Company details

  1. Car Dealer
  2. also in
  3. Car Service
  4. Used Car Dealer

Information provided by various external sources

Award-winning Group of dealerships. Authorised Volvo, SEAT and Mitsubishi dealers.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

413 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(413)

120 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

​I picked up my BYD Seal U DM-i from…

​I picked up my BYD Seal U DM-i from the Wakefield branch, and the whole experience was spot on from start to finish.
​I worked with Georgia, and she was honestly a breath of fresh air. I had quite a few questions about switching to a plug-in hybrid—everything from charging times to the tech inside—and she really knew her stuff. She was super patient and took the time to explain everything clearly, so I never felt rushed or pressured into making a decision.
​The entire buying process was incredibly straightforward and stress-free. It’s rare to find a dealership where things feel this relaxed and friendly, but Georgia and the rest of the team made it feel easy.
​I’m really happy with the car so far—it’s a fantastic drive. If you’re heading to Riverside, definitely ask for Georgia; she’ll look after you. Highly recommended!

May 9, 2026
Unprompted review
Riverside Motor Group logo

Reply from Riverside Motor Group

Thanks for the great review Pete

Rated 5 out of 5 stars

Volvo Riverside Motor Group

This was my first time purchasing a vehicle entirely online, and the experience exceeded my expectations. Jack Smith, the salesperson, found exactly the vehicle I was looking for and met all my requirements perfectly.
Communication was smooth throughout the process, and all my questions were answered promptly and clearly. Jack was extremely helpful, friendly, and professional from start to finish.
I would definitely give this a 5‑star service. Well done! ⭐⭐⭐⭐⭐

May 1, 2026
Unprompted review
Riverside Motor Group logo

Reply from Riverside Motor Group

Thanks for the great review Luis

Rated 5 out of 5 stars

Absolutely great friendly people

Absolutely great friendly people. Did a amazing job with the service of my new car thank you

April 30, 2026
Unprompted review
Riverside Motor Group logo

Reply from Riverside Motor Group

Thanks for the great review Davey

Rated 5 out of 5 stars

The experience at Riverside Volvo…

The experience at Riverside Volvo Wakefield was good because Ben the salesperson was very polite and professional and made us feel comfortable. The receptionist was very welcoming and made us refreshments which was lovely.

April 8, 2026
Unprompted review
Riverside Motor Group logo

Reply from Riverside Motor Group

Thanks for the great review

Rated 5 out of 5 stars

Very welcoming friendly

Very welcoming friendly, professional staff who explained everything thoroughly and answered/sorted all our questions and queries

April 13, 2026
Unprompted review
Riverside Motor Group logo

Reply from Riverside Motor Group

Thanks for the great review David

Rated 5 out of 5 stars

Great experience

Great experience, relatively swift and the car was clean and presentable when I collected

March 31, 2026
Unprompted review
Riverside Motor Group logo

Reply from Riverside Motor Group

Thanks for the great review

Rated 5 out of 5 stars

My wife is a survivor of a near fatal…

My wife is a survivor of a near fatal road traffic accident. Safety is therefore paramount for both of us and Volvo lead the field in this regard. We found all the staff at Riverside very helpful but Nick Hunter was exceptionally kind as well as informative, being able to show deep empathy and understanding. If you have a disability or concerns regarding safety talk to Nick!

March 27, 2026
Unprompted review
Riverside Motor Group logo

Reply from Riverside Motor Group

Thanks for the great review Julian and we're pleased that Nick looked after you and you're wife so well.

Rated 5 out of 5 stars

Go for Volvo! It’s a great car with cheerful staff.

We have our 2 Volvo XC40 from Volvo Riverside Leeds assisted by Sally James. She had always been very assisting and always cheerful. Very encouraging and helpful. We are happy with our car.

March 29, 2026
Unprompted review
Riverside Motor Group logo

Reply from Riverside Motor Group

Thanks for the great review

Rated 5 out of 5 stars

Richard Fisher

Excellent experience at Riverside Volvo Doncaster. From the moment we arrived, Faye made us feel very welcome with coffee and biscuits, creating a relaxed atmosphere.

Richard Fisher was outstanding throughout—professional, friendly, and never pushy, which made a refreshing change from other dealerships. He was incredibly helpful in guiding me through the process, answering all my questions, and ensuring everything ran smoothly.

When a few technical issues came up, Richard resolved them quickly and even helped me navigate the app for paperwork and ID verification. He went above and beyond by coming in on his day off to hand over the car.

It’s Richard’s professionalism, integrity, and genuine care that keep me returning to Riverside Volvo. I’m absolutely delighted with my new car—highly recommended!

March 14, 2026
Unprompted review
Riverside Motor Group logo

Reply from Riverside Motor Group

Thanks for the great review

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