Riverside Motor Group Reviews 

409
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 162 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the sales team for being exceptionally helpful, professional, and entirely non-pushy throughout the entire vehicle purchase journey, making everyone feel truly valued. Consumers also highlight incredibly smooth handovers, clear and responsive communication, and very thorough, patient explanations of all essential vehicle features during visits. However, some customers also noted persistent frustrations regarding poor after-sales communication, neglected follow-ups, and consistently unreturned phone calls from the department. A few reviewers experienced noticeable delays regarding promised vehicle repairs, unresolved maintenance issues, and missing items following the final handover process.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting that team members are friendly, knowledgeable,... See more

Service

Reviewers mention positive feedback about service, noting that staff are helpful, professional, and provide... See more

Product

Consumers find product experiences to be highly mixed. While many reviewers are absolutely delighted with... See more

Customer service

Customers consistently note ambiguous experiences with customer service, showing a significant split in... See more

User experience

Clients share positive opinions on user_experience, highlighting a seamless, straightforward, and stress-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had briefed Andy on what car we would be looking for in the future (this was a couple of months previous) and he said he'd keep an eye on cars coming in, when the Cupra Ateca came in he gave us a c... See more

Rated 5 out of 5 stars

James at Riverside was excellent throughout, initially we weren't ready for a new car but James was patient and gave us options including test driving different models, we put it on hold and James cam... See more

Rated 5 out of 5 stars

After a mix-up with the original car I was supposed to buy, I contacted Tom about a different car he had for sale. Tom quickly put me in touch with Craig, who has been fantastic from start to finish —... See more

Rated 5 out of 5 stars

We are very happy with our recent car purchase from Riverside Volvo Wakefield. James Sharpe was absolutely amazing guiding us through the whole process step by step. James was very friendly, professio... See more


Company details

  1. Car Dealer
  2. Car Service
  3. Used Car Dealer

Information provided by various external sources

Award-winning Group of dealerships. Authorised Volvo, SEAT and Mitsubishi dealers.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

409 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.4

All reviews

(409)

156 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

New car purchase

The whole process of purchasing my vehicle was handled in a friendly and professional way. All issue I had were corrected before the vehicle was handed over.

December 24, 2025
Unprompted review
Rated 5 out of 5 stars

After a mix-up with the original car I…

After a mix-up with the original car I was supposed to buy, I contacted Tom about a different car he had for sale. Tom quickly put me in touch with Craig, who has been fantastic from start to finish — keeping me fully informed with regular calls and videos throughout the whole process. Thanks to both of you, I’m absolutely delighted with the new car!

January 15, 2026
Unprompted review
Rated 5 out of 5 stars

Our experience was made easier by Craig…

Our experience was made easier by Craig the agent who dealt witj us. We were kept up to date throughout the whole process. When we picked up the car he took time to run all the workings of the car. He even called us a couple of weeks after to see if everything was ok
Overal good experience and would recommend Riverside Volvo

December 24, 2025
Unprompted review
Rated 2 out of 5 stars

Misled on car OTR price.

As my road fund licence renewal has just arrived, I now realise I was misled on car details and price when bought in December 2024. I was assured on more than one occasion that my vehicle would not be over the £40k threshold and I know now that it was due to her negligence that it was and I am having now to pay the additional £400 per year for the foreseeable future. Staff need to know what they are selling and not be flippant when dealing with customers.

December 22, 2025
Unprompted review
Rated 5 out of 5 stars

I had my new Polestar delivered by…

I had my new Polestar delivered by Steve from Volvo Doncaster last week. What a lovely experience this was. Steve was punctual,polite and friendly. He also knew his stuff and thoroughly talked me through the car and its features. Thank you

December 9, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

We had briefed Andy on what car we would be looking for in the future (this was a couple of months previous) and he said he'd keep an eye on cars coming in, when the Cupra Ateca came in he gave us a call and organised a visit and test drive. very clear on process and PCP finance etc.

December 6, 2025
Unprompted review
Rated 5 out of 5 stars

Perfect car

Perfect car, perfect package of warranty and service plan and perfect service from the sales team.

November 25, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer care

James at Riverside was excellent throughout, initially we weren't ready for a new car but James was patient and gave us options including test driving different models, we put it on hold and James came back to us when new offers came around. We were offered a great deal and James helped with every step of the part ex, finance, options for additional packages and we drove away very happy with the choice we had made and the deal we had in place. Follow up is also excellent. Highly recommend

November 27, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Teamwork

Teamwork and service Dom and John and the team went above and beyond throughout the purchase process. Fully recomend the cars are ace as well
Thanks men

November 14, 2025
Unprompted review

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