Riverside Motor Group Reviews 

409
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 162 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the sales team for being exceptionally helpful, professional, and entirely non-pushy throughout the entire vehicle purchase journey, making everyone feel truly valued. Consumers also highlight incredibly smooth handovers, clear and responsive communication, and very thorough, patient explanations of all essential vehicle features during visits. However, some customers also noted persistent frustrations regarding poor after-sales communication, neglected follow-ups, and consistently unreturned phone calls from the department. A few reviewers experienced noticeable delays regarding promised vehicle repairs, unresolved maintenance issues, and missing items following the final handover process.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting that team members are friendly, knowledgeable,... See more

Service

Reviewers mention positive feedback about service, noting that staff are helpful, professional, and provide... See more

Product

Consumers find product experiences to be highly mixed. While many reviewers are absolutely delighted with... See more

Customer service

Customers consistently note ambiguous experiences with customer service, showing a significant split in... See more

User experience

Clients share positive opinions on user_experience, highlighting a seamless, straightforward, and stress-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had briefed Andy on what car we would be looking for in the future (this was a couple of months previous) and he said he'd keep an eye on cars coming in, when the Cupra Ateca came in he gave us a c... See more

Rated 5 out of 5 stars

James at Riverside was excellent throughout, initially we weren't ready for a new car but James was patient and gave us options including test driving different models, we put it on hold and James cam... See more

Rated 5 out of 5 stars

After a mix-up with the original car I was supposed to buy, I contacted Tom about a different car he had for sale. Tom quickly put me in touch with Craig, who has been fantastic from start to finish —... See more

Rated 5 out of 5 stars

We are very happy with our recent car purchase from Riverside Volvo Wakefield. James Sharpe was absolutely amazing guiding us through the whole process step by step. James was very friendly, professio... See more


Company details

  1. Car Dealer
  2. Car Service
  3. Used Car Dealer

Information provided by various external sources

Award-winning Group of dealerships. Authorised Volvo, SEAT and Mitsubishi dealers.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

409 reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.4

All reviews

(409)

156 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Many thanks for your help

We are most grateful to Richard, Sally and the team at Leeds Riverside Volvo, for repatriating and repairing our car very quickly and efficiently, having just received very poor service from a Volvo garage in West London, after breaking down.

October 13, 2025
Unprompted review
Rated 5 out of 5 stars

I’ve just received my new car from…

I’ve just received my new car from Riverside, and I honestly couldn’t be happier!

After a long search and delivery from quite a distance, I feel incredibly lucky to have found the Riverside team – even if only online. From the very first moment, their dedication, communication, and professionalism were simply outstanding.

No matter the time or day, they were there — with up-to-date videos, regular updates, and incredible customer care. The effort they put in, the follow-up, and their attention to detail are truly next level.

The car itself arrived in perfect condition – freshly serviced, MOT’d, spotless, and exactly as promised. You can tell these people genuinely care about what they do.

A massive thank you to Bethan and especially Tony for your patience, guidance, and constant assistance throughout the entire process. You made everything easy, transparent, and enjoyable from start to finish.

Thanks to you, I’m now the proud owner of a new Mercedes GLA – and I can confidently say this was the best car-buying experience I’ve ever had.

If you’re looking for a team that goes above and beyond — across distance, time zones, and expectations — look no further.
Riverside, Tony & the whole team — you are the UK’s No.1 car dealer!

October 13, 2025
Unprompted review
Rated 5 out of 5 stars

Riverside Volvo Wakefield found me what…

Riverside Volvo Wakefield found me what I required and within my price range. They were curteous and respectful. Answered my questions and helped me make an informed decision. I would definately go back to them and recommend them to friends and family

September 30, 2025
Unprompted review
Rated 5 out of 5 stars

Great service from BYD

All the staff at BYD were very friendly, helpful and knowledgeable. Nothing was a problem and the whole process of buying from a distance was made so easy. Can only speak very highly of everyone especially Anthony.

September 30, 2025
Unprompted review
Rated 1 out of 5 stars

Do not buy a Volvo from this dealership…

Do not buy a Volvo from this dealership , they mis-sold our Volvo car, said brakes were in very good condition despite brake discs urgently needing replacing lots of other things mis sold about vehicle too , they are refusing to resolve

October 3, 2025
Unprompted review
Rated 5 out of 5 stars

A returning customer

I was really pleased with all previous interactions with the team at Riverside and the deciding factor was Jonny in the sales team who helps you buy the car you are looking for and ensures you are 100% satisfied.

September 12, 2025
Unprompted review
Rated 5 out of 5 stars

Adham was great, not too pushy. Great salesman.

Adham was great,he sent a video of the car and we arranged to travel 2 hours to view it. He wasn't too pushy, as for me any sales tactics are an instant turnoff. Partx old car for the new car. All done and dusted in 3 hours and drove home in the new car. Great service and he was very helpful and knowledgeable. Great asset to the company and very efficient. Thanks Adham

September 19, 2025
Unprompted review

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