Great dresses but rubbish on the administration front. Next day delivery didn’t happen and then 2 dresses were sent out! Had to chase up the refund. Customer service response is inconsistent. Sometime... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I absolutely fell in love with the Clarice Chiffon Midi Dress (petite). The fit is impeccable. It hugs in all the right places and feels incredibly flattering and feminine. There’s a subtle vintage... See more
Company replied
Fantastic experience from start to finish. I visited their beautiful flagship store on the King's Road to make use of their clever 'pre-loved' offering of exchanging a Rixo item for store credit. A fe... See more
Company replied
I bought the Amina Claudia Rose Maxi Dress and instantly fell in love. It is a lovely mix of vintage retro charm a modern sensibility. The gorgeous red rose print is timeless, against a black backg... See more
Company replied
Company details
Written by the company
RIXO’s story began in the London living room of best friends Henrietta Rix & Orlagh McCloskey, born from their passion for vintage. Our philosophy is to evoke a wanderlust & free spirit in all our wearers, filling a gap in the contemporary market with easy-to-wear, feminine shapes and high quality materials. Always inclusive, always empowering, we create a fusion of original hand-painted prints and timeless silhouettes to flatter every woman, irrespective of age, season, size, nationality or time of day. United as a tribe, #HumansOfRixo stand together.
Contact info
Unit 1 & 2 Barrel Yard, Vinery Way, Hammersmith , W6 0LQ, London, United Kingdom
- customercare@rixo.co.uk
- www.rixo.co.uk
4.4
Excellent
999 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Every lady of any age should own several RIXO'S
EVERY outfit I have bought from Rixo is a huge success. Always beautiful material, wonderfully flattering shapes, colourful and just perfect. Dresses, skirts, shirts and jackets all are timeless. Ordering on line comes incredibly quickly and if doesn't work they refund very quickly.
March 7, 2025
Unprompted review
Reply from RIXO
Dear Laura,
Thank you so much for your wonderful review! We’re so glad to hear that our pieces have been such a hit and that you enjoy the quality, fit, and timeless style. It’s also great to know our online service has made things easy for you. We really appreciate your support and can’t wait to share more new pieces with you!
Kindest,
RIXO
Dresses always fit fab and last
Dresses always fit fab and last for years and years!
November 20, 2025
Unprompted review
Reply from RIXO
Dear Molly,
Thank you for your lovely review!
We’re so happy to hear that our dresses continue to fit perfectly and stand the test of time. Knowing they bring you lasting joy really means the world to us! We can’t wait to keep dressing you for years to come.
Kindest,
RIXO
Gorgeous coat
Gorgeous coat, beautiful packaging, lightning quick delivery. Looks like I’ll be a regular!!
December 10, 2025
Unprompted review
Reply from RIXO
Dear Kate,
Thank you so much for your wonderful review!
We’re thrilled to hear you love your new coat and that it arrived quickly and beautifully packaged. Knowing we’ve won you over as a future regular truly makes our day! We can’t wait to welcome you back for more RIXO pieces.
Kindest,
RIXO
Love Rixo!
Love Rixo!! Their dresses are so beautifully made and such pretty colours. I just got mine in a sample sale in Oxford street and I will be wearing it on my wedding weekend in July :)
November 21, 2025
Unprompted review
Reply from RIXO
Dear Eliza,
Thank you so much for your review.
We’re thrilled to hear you love your RIXO dress and that you found it at our sample sale! Knowing it will be part of your wedding weekend in July makes it even more special - we’re so excited for you! If you post on social media, please be sure to tag us as we'd love to see! #humansofrixo
Kindest,
RIXO
Good communication when needed an…
Good communication when needed an exchange
November 11, 2025
Unprompted review
Reply from RIXO
Dear Daina,
Thank you so much for your review.
We’re so happy to hear that our team was able to provide clear and helpful communication when you needed an exchange. Your feedback means a lot, and we’re always here to make your experience as smooth as possible!
Kindest,
RIXO
Review of sample sale shop pop up
I recently attended the Rixo Sample Sale in London. The event was packed but the items for sale were excellent ranging from wedding dresses to underwear. What was exceptional was the pricing, so reasonable and also the staff, so helpful and generally delighted when a bargain was procured. Well done Rixo you show other retailers how it should be done.
November 20, 2025
Unprompted review
Reply from RIXO
Dear Joan,
Thank you so much for your fantastic review!
We’re thrilled to hear that you enjoyed the RIXO Sample Sale in London. It’s wonderful to know you loved the variety of items and found the pricing so reasonable.
Our team will be delighted to hear your kind words about their helpfulness and enthusiasm! Creating a positive experience for our customers is something we truly care about.
Thank you again for your support and encouragement. We can’t wait to welcome you to our next event!
Kindest,
RIXO
Great store to purchase and use online
Great store to purchase and use online. I spent time understanding what I wanted and looking at the difference styles. Everyone was helpful and really knowledgeable about their products. I made two very beautiful purchases and I’m so pleased and excited to wear for years to come.
My only small note would be if you buy online you have to wait for the return to be processed before you can exchange for another size which can take up to 2 weeks and therefore the style was out of stock.
Can’t wait to be back as I have my eye on a coat
Thank you
November 10, 2025
Unprompted review
Reply from RIXO
Dear Simon,
Thank you so much for your lovely review!
We’re thrilled to hear you enjoyed browsing our online store and that our team could help you find exactly what you wanted. It’s wonderful to know you’re happy with your purchases and excited to wear them for years to come!
We also appreciate your feedback about the returns process, we’re always looking for ways to make things smoother for our customers, and your note is really helpful.
We can’t wait to welcome you back soon, especially to help you find that coat you have your eye on!
Kindest,
RIXO
Beautiful pants
Beautiful pants, very comfortable.
Delivered quickly in attractive packaging.
December 1, 2025
Unprompted review
Reply from RIXO
Thank you so much for taking the time to leave us a review. We’re so happy to hear that you love the pants and find them comfortable. It’s great to know your order arrived quickly and that you enjoyed the packaging too!
Kindest,
RIXO
Love the customer service and their….
Love the customer service and their dresses are beautiful and last very well,
December 2, 2025
Unprompted review
Reply from RIXO
Dear Naomi,
Thank you so much for your lovely review. We're so happy to hear that you've had such a great experience with our customer service and that you're enjoying our dresses. Knowing they've lasted well and brought you joy truly means a lot to us!
We appreciate your support and can't wait to welcome you again!
Kindest,
RIXO
Poor service
I purchased a dress online but when I received it the zip was faulty. They offered me a refund but would not do an online exchange. Apparently exchanges can only be done in store and the dress is only available online! Not a good service in my opinion.
December 5, 2025
Unprompted review
Reply from RIXO
Dear Deborah,
Thank you for taking the time to share your feedback, and we’re truly sorry to hear about your disappointment; especially after receiving a dress with a faulty zip. That’s not the experience we want for our customers.
We completely understand your frustration regarding our current inability to offer online exchanges. As a small business with no external investment, bringing new systems live, especially something as complex and costly as online exchanges - requires significant planning and resources. That said, we absolutely recognise how important this service is, and it’s something we are actively prioritising for 2026. It will take time and careful effort for us to implement it properly, but it is very much on our roadmap.
For now, we’re able to offer exchanges in our stores, and our hope is to expand this to online customers in the future as we continue to grow. We truly appreciate your patience and understanding, and we’re sorry again for the inconvenience this caused. If there’s anything further we can help with, please do let us know.
Kindest,
RIXO
I never received my dress
I never received my dress. I don’t know where it is. Your customer service is awful. No one has helped me.
November 24, 2025
Reply from RIXO
Dear Paula,
We’re so sorry to hear that your dress hasn’t arrived yet - we completely understand how upsetting and disappointing that must feel.
We want to reassure you that we have been supporting you both by phone and email, and we’re doing everything we can to help.
As we mentioned, our team is closed over the weekend, so we’re really sorry you weren’t able to reach us during those hours. Please rest assured that, just as promised, we’ve followed the proper procedure and contacted the courier to look into what’s happened with your delivery. As soon as we hear back from them, we’ll update you right away.
Thank you for your patience, and we’re truly sorry for the worry and inconvenience this has caused.
Kindest,
RIXO
I had a very bad customer service…
I had a very bad customer service experience. I was really shocked about the way I was treated today by the customer service advisor at Rixo. I was waiting for my orders to arrive for many days and they put the wrong address on my order so it was not delivered then when I was explaining this to the lady over the phone she canceled my second order. When I called for the third time they put the phone down on my and said we have nothing to do with you .. I’m really shocked is this a company of what .., I have not seen this attitude anywhere in the world they really need to work on their customer service skills or me as a customer I’m not willing to raid this attitude. As a company you need to apologise and accept your mistake not to blame it on delivery company or be rude to your customers
November 20, 2025
Unprompted review
Reply from RIXO
Dear Sura,
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear how disappointed you feel about your recent experience.
We fully understand how frustrating it can be when a delivery doesn’t arrive as quickly as hoped. Your order is still within our quoted 2–4 working day delivery timeframe, and as we mentioned during our communication, we were happy to reach out to Royal Mail on your behalf to investigate any potential delay.
We do, however, want to gently clarify that we care deeply about the wellbeing of our team. While we are always here to help, we do not tolerate abusive language, aggression, or offensive remarks towards our team. Our staff deserve to work in a safe and respectful environment, and unfortunately the behaviour we experienced during our call was not acceptable. For this reason, and in line with our policy, we made the decision to cancel your second order and issue a full refund.
We would never delete or interfere with genuine customer reviews, positive or negative. Honest feedback is truly important to us and helps us improve.
We really appreciate you taking the time to voice your concerns, and we hope that if you choose to shop with us again in the future, it will be under better circumstances.
Kindest,
RIXO
Even one star is a lot for you
Even one star is a lot for you. Very bad customer experience. I ordered one item more than 4 days ago and they put the wrong address on my parcel then blamed it on Royal Mail. When I called Royal Mail they said Rixo put the wrong address on my parcel even tho this is the second time they deliver to me. When I called the company spoke to a very rude lady when I called to explain every thing to her and he disappointed I was, she kept saying ok have a lovely day then they canceled my other order that I have with them. Not even willing to apologise or accept their mistake. I’m very shocked with their attitude and I think they do delete bad reviews and only make up good ones. I’m very shocked with them but this is my real experience. It’s my last time that I order anything from them if I don’t get my refund I will contact the financial ombudsman
November 25, 2025
Unprompted review
Reply from RIXO
Dear Sura,
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear how disappointed you feel about your recent experience.
We fully understand how frustrating it can be when a delivery doesn’t arrive as quickly as hoped. Your order is still within our quoted 2–4 working day delivery timeframe, and as we mentioned during our communication, we were happy to reach out to Royal Mail on your behalf to investigate any potential delay.
We do, however, want to gently clarify that we care deeply about the wellbeing of our team. While we are always here to help, we do not tolerate abusive language, aggression, or offensive remarks towards our team. Our staff deserve to work in a safe and respectful environment, and unfortunately the behaviour we experienced during our call was not acceptable. For this reason, and in line with our policy, we made the decision to cancel your second order and issue a full refund.
We would never delete or interfere with genuine customer reviews, positive or negative. Honest feedback is truly important to us and helps us improve.
We really appreciate you taking the time to voice your concerns, and we hope that if you choose to shop with us again in the future, it will be under better circumstances.
Kindest,
RIXO
I an sorry to write this review as I…
I an sorry to write this review as I love the blouse I have from Rixo, but I am very unhappy about the Rixo approach to marketing. I have tried to raise with them and the response has been unhelpful.
I received an email offering me a 25% discount on the whole site, without exceptions. The 'without exception' point was in bold. It was written as an email to me as a thank you for being a valued client from the directors. It looked different to the usual marketing emails. I have been looking at a dress in the archive section for some time. I put it in the basket and added the code and the discount was not applied. This is not unusual for sale items, but I went back to the email and there was not any small print or indication that the offer did not apply to sale items.
Feelings somewhat disgruntled at the lack of transparency, I sent an email to highlight the error in the email. I received a response which apologised if the email came across as misleading. This missed the point. It did not come across as misleading, it was misleading. Subsequent emails have used the same language, but have included a small print disclaimer. These emails do indeed come across as misleading. I don't think this is acceptable in a luxury brand. I liked Rixo becaused I believed it was ethical and moral. I find this behaviour to be deceiptful.
I responded to highlight my concern about the language used and received a not dissimilar response. It completely missed the point. To such an extent that I suspect it was written by AI. This could have been handled much better. My initial email was sent to advise that I thought a mistake had been made. A huge opportunity has been missed. I am now here writing a one star review because I feel I have not been heard. This is why customer service needs to be taken more seriously.
By contrast, I bought a phone charger from a national brand - they kept asking for a review, and I said I was disappointed it had not worked. It was only £30 and I did not give it a second thought. I was staggered to receive an email from the manufacturer asking me for more details as this is not what they expected. That is a complaint handled well.
Rixo great clothes but you are losing a customer due to a failure of responsible promotion.
November 21, 2025
Unprompted review
Reply from RIXO
Dear Tanya,
Thank you so much for taking the time to share your thoughts with us. We're really sorry that our recent communications came across as misleading. We completely understand how frustrating that must have felt, especially when you were excited to shop with us. Please know this was never our intention, and we truly appreciate your honesty in pointing out where we fell short.
We’ve taken your feedback on board and will be passing it along to the wider team so it can be carefully considered in future campaigns. Clear, transparent communication is incredibly important to us, and we’re genuinely sorry that this experience didn’t reflect that.
Thank you again for sharing this - we truly value your feedback!
Kindest,
RIXO
Horrible customer service and…
Horrible customer service and unreasonable policies.
I ordered underwear online - unfortunately, the package took too long, and the underwear was no longer necessary. When the package arrived, I requested to return the unopened box that was shipped, and get a refund. They argued they couldn't accept it because of "hygiene reasons"- which doesn't make sense because the shipping box hasn't even been opened - if this was a real concern, then the product would be unhygienic already when served to the customer. Ridiculous.
Strikes me as just another company trying to make a sale without providing real value or service.
Don't buy from them
November 22, 2025
Unprompted review
Reply from RIXO
Dear Julia,
Thank you for taking the time to share your feedback, and we’re truly sorry to hear that you’ve come away feeling disappointed.
We completely understand how frustrating it can be when something you ordered is no longer needed by the time it arrives. For clarity, your order was placed on the 17th, shipped the following day, and delivered within the noted 2–4 working day window. Although the timing didn’t end up working out for you, the delivery itself was on schedule.
Regarding your return, we’re really sorry we couldn’t accept it. Our underwear returns policy is in place purely for hygiene and safety reasons, and we make sure it’s noted across our website including on the product page within the description and again in your order confirmation email. We absolutely understand that this isn’t the outcome you were hoping for, and we’re truly so sorry for any frustration this has caused.
We never want any customer to feel they haven’t received value or good service, and we genuinely appreciate you taking the time to share your experience.
We’re always here if there’s anything else we can support you with.
Kindest,
RIXO
Highly recommend Rixo
I would highly recommend Rixo. I’ve bought several investment pieces from them this year — including dresses, jackets, two blouses, and accessories, every item has exceeded my expectations. The quality is consistently outstanding, and the uniqueness of the designs really sets the brand apart. Rixo has become a go-to for beautiful, well-made pieces that feel truly special.
November 19, 2025
Unprompted review
Reply from RIXO
Dear Jenny,
Thank you so much for your lovely review! We’re truly delighted to hear that your RIXO pieces have exceeded your expectations and that you’ve found so many special items you love. It means the world to us that you trust our quality and designs. We’re so grateful for your support and can’t wait to help you find more pieces you adore!
Kindest,
RIXO
Beautiful
Beautiful, timeless dresses. Gorgeous fit! Very happy with my purchases.
October 17, 2025
Unprompted review
Reply from RIXO
Dear Lisa,
Thank you so much for your lovely review! We’re thrilled to hear you’re happy with your purchases and that you love the fit and timeless style of your dresses.
Kindest,
RIXO
I purchased my first dress from Rixo 9…
I purchased my first dress from Rixo 9 years ago and I still have it and wear it!
Since then I have purchased many more items including the lovely collaboration with Stripe and Stare underwear.
The shopping experience is first class with professional friendly staff always at hand to help.
Would always recommend the brand to friends and family of all ages ❤️
August 27, 2025
Unprompted review
Reply from RIXO
Dear Jane,
Thank you so much for taking the time to leave a review. We’re so amazed to hear that your first RIXO dress is still a favourite after nine years, and that you’ve enjoyed many more pieces since!! It means a lot to know our team has made your shopping experience first class, and we’re so grateful for your recommendation to friends and family of all ages.
Your support truly means a lot to us, thank you so much for coming along the ride for the last nine years!
Kindest,
RIXO
Stylish and beautiful prints
Beautiful clothes. Excellent customer service, prompt and helpful with a return.
October 30, 2025
Unprompted review
Reply from RIXO
Dear Angela,
Thank you for your lovely review. We’re so glad you’re enjoying our clothes and that our team could assist promptly and helpfully with your return. Your kind words mean a lot to us!
Kindest,
RIXO
Reply from RIXO
Dear Emily,
Thank you so much for taking the time to leave us a review, it's truly appreciated!
Kindest,
RIXO
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