Great dresses but rubbish on the administration front. Next day delivery didn’t happen and then 2 dresses were sent out! Had to chase up the refund. Customer service response is inconsistent. Sometime... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I absolutely fell in love with the Clarice Chiffon Midi Dress (petite). The fit is impeccable. It hugs in all the right places and feels incredibly flattering and feminine. There’s a subtle vintage... See more
Company replied
Fantastic experience from start to finish. I visited their beautiful flagship store on the King's Road to make use of their clever 'pre-loved' offering of exchanging a Rixo item for store credit. A fe... See more
Company replied
I bought the Amina Claudia Rose Maxi Dress and instantly fell in love. It is a lovely mix of vintage retro charm a modern sensibility. The gorgeous red rose print is timeless, against a black backg... See more
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Company details
Written by the company
RIXO’s story began in the London living room of best friends Henrietta Rix & Orlagh McCloskey, born from their passion for vintage. Our philosophy is to evoke a wanderlust & free spirit in all our wearers, filling a gap in the contemporary market with easy-to-wear, feminine shapes and high quality materials. Always inclusive, always empowering, we create a fusion of original hand-painted prints and timeless silhouettes to flatter every woman, irrespective of age, season, size, nationality or time of day. United as a tribe, #HumansOfRixo stand together.
Contact info
Unit 1 & 2 Barrel Yard, Vinery Way, Hammersmith , W6 0LQ, London, United Kingdom
- customercare@rixo.co.uk
- www.rixo.co.uk
4.4
Excellent
999 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely great experience
Absolutely great experience. The quality is exceptional - they are obviously expensive but in my opinion worth every penny. They are always my go to dresses as know I’ll feel amazing in it
June 21, 2025
Unprompted review
Reply from RIXO
Thank you so much for taking the time to leave us a review.
We’re so pleased to hear that you’re enjoying the quality and fit of our dresses, and that they make you feel amazing! Your support and kind words mean a lot, and we can’t wait to help you find your next favourite piece.
Kindest,
RIXO
Absolutely love Rixo
Absolutely love Rixo, have many pieces from here. The most flattering items and beautiful prints. Always get complements.
Generous sizing so I would size down.
Have also picked up a few things in their sample sales which they do frequently, but haven’t had the best experiences there - as ticketing, quality and purchase prices have been misleading.
August 2, 2025
Unprompted review
Reply from RIXO
Thank you so much for your lovely review and for being such a loyal RIXO fan!
We’re thrilled to hear all the things you love about our pieces and that you’re receiving so many compliments.
We also appreciate your honest feedback about your experiences at our sample sales. Your comments are very valuable, and we’ll be sure to pass them along to the team so we can continue to improve. Thank you again for sharing your thoughts, and we can’t wait to welcome you back soon!
Kindest,
RIXO
Flattering Annina Midi Dress
It’s the first time I have ordered from Rixo and the experience was first class. The delivery was speedy and the sizing spot on (it is very hit and miss these days to get true sizing). I ordered the Annina Midi Dress and it really is the most lovely feminine, flattering dress. Thank You Rixo.
October 1, 2025
Unprompted review
Reply from RIXO
Dear Linda,
Thank you so much for your review.
We’re thrilled to hear that your first RIXO experience was a great one, from speedy delivery to perfect sizing. It’s fantastic that you’re enjoying the Annina Midi Dress and finding it so flattering and feminine! Thank you for choosing RIXO, and we hope this is just the first of many pieces you’ll love.
Kindest,
RIXO
Beautiful dress
Beautiful dress, excellent quality and great customer service!
November 15, 2025
Unprompted review
Reply from RIXO
Dear Laura,
Thank you so much for taking the time to leave us a review! It's much appreciated.
Kindest,
RIXO
Beautiful dresses and lovely staff who…
Beautiful dresses and lovely staff who were very helpful helping me exchange an item for a different size in the carnaby street store
October 30, 2025
Unprompted review
Reply from RIXO
Dear Elizabeth,
Thank you so much for your lovely review.
We’re delighted to hear that you enjoyed our dresses and that our Carnaby Street team could help you find the perfect size. It’s wonderful to know our staff made your visit a positive experience, and we can’t wait to welcome you back again soon!
Kindest,
RIXO
Reply from RIXO
Dear Emma,
Thank you for your review! We're so glad to hear that you love your new necklace and hope you enjoy wearing it this season!
Kindest,
RIXO
Love the dress
Love the dress! Beautiful cut and silky feel. I loved wearing it for my Tedx talk and got so many compliments
November 2, 2025
Unprompted review
Reply from RIXO
Dear Martha,
Thank you so much for your review.
We’re delighted to hear how much you love your new purchase. Knowing you chose to wear it to your TEDx talk is an absolute honour, and we’re thrilled it helped you feel confident and received so many compliments!
Thank you for sharing this moment with us, and we hope you enjoy wearing it again and again.
Kindest,
RIXO
Kings Road store
Visited Kings Road store - it is truly beautiful and the staff were very helpful at suggesting items for me and then ensuring I had the correct size.
November 1, 2025
Unprompted review
Reply from RIXO
Dear Jenna,
Thank you so much for taking the time to share your lovely review.
We’re thrilled to hear that you enjoyed your visit to our Kings Road store. It’s wonderful to know you found the space beautiful and that our team were able to help you find just the right pieces in the perfect sizes!
Your kind words mean a lot to us, and we can’t wait to welcome you back again soon.
Kindest,
RIXO
I had bought the Izzy dress online but…
I had bought the Izzy dress online but felt the size was wrong for me. I took it to Kings Road and the staff were super helpful in helping me find the right size. I have worn the dress so many times and have received loads of compliments - and I’m 74! Needless to say, I LOVE my dress.
August 27, 2025
Unprompted review
Reply from RIXO
Thank you for taking the team to leave us a review! We're so pleased to hear that the team at King's Road were able to help you find the perfect fit. We absolutely love that the Izzy has become your absolute favourite, it's one of our staple favourites too so we hope you treasure it and enjoy wearing it for many years to come!
Kindest,
RIXO
We love Rixo
The flagship store in London is incredible! There is always something to walk away with and I love the second hand Rixo programme which I used a lot over the years. The staff are always upbeat and friendly! Just a great brand that consistently delivers! X
November 1, 2025
Unprompted review
Reply from RIXO
Dear Lucy,
Thank you so much for your review. We’re thrilled to hear how much you love our King's Road flagship store and our pre-loved incentive!
Our team will be delighted to hear your kind words about their upbeat, friendly service. Thank you for your continued support; it truly means the world to us!
Kindest,
RIXO
I’d always wanted a RIXO dress I’ve now…
I’d always wanted a RIXO dress I’ve now got 4 and I’m over the moon! I love the material and design choices and somehow the glamour you feel when wearing. There’s something a little bit special about Rixo dresses 🩵
August 3, 2025
Unprompted review
Reply from RIXO
Dear Catherine,
Thank you so much for this beautiful review.
We’re over the moon to hear you’ve added four RIXO dresses to your wardrobe and even happier to hear that they make you feel glamorous and special when you wear them!
Our designs and fabrics are crafted with exactly that feeling in mind, so your words truly mean a lot to us. Thank you so much for being part of the RIXO community.
Kindest,
RIXO
Dressed for every occasion!
My go-to place for event dresses! :) Everyone is so accommodating, and if something is out of stock online, just give a store a call — they can usually source it for you!
October 27, 2025
Unprompted review
Reply from RIXO
Dear Felina,
Thank you so much for taking the time to leave us a review! We're delighted to be your go-to for event dressing. We truly appreciate your support and can't wait to help you find your next special outfit.
Kindest,
RIXO
Great service -gorgeous dresses
Great service -gorgeous dresses. I just wish everything was a little cheaper! But good quality and beautiful clothes
October 9, 2025
Unprompted review
Reply from RIXO
Dear Eve,
Thank you so much for your lovely 5-star, we're thrilled to hear you enjoyed our service and loving your new dresses! We really appreciate your feedback on pricing too! We're committed to offering beautiful, high-quality pieces that feel special, and comments like yours help guide us as we grow.
Thank you again for your support!
Kindest,
RIXO
I'm really disappointed with my RIXO…
I'm really disappointed with my RIXO experience. I ordered the Maribelle blouse in Ivory and when I received it, one of the button loops was broken. I contacted customer service about it and they advised me to return it as was considered faulty. I live in Japan so the shipping costs are quite pricey. I had paid 15 GBP to receive it and then paid another 18 GBP to send it back. I really liked the blouse, so I ordered another one. However, when it arrived, the seam connecting the collar to the shirt was totally undone and there was a large hole along with a red stain inside the collar. As the return process is quite bothersome given my location, I decided to try to get it mended here instead of returning. When I notified customer service about another quality issue with the same blouse, including photos, they simply refunded my shipping costs. Given the issue was one of quality control on RIXO's part, the shirts should have been replaced or fully refunded with no undue burden placed on the customer.
October 25, 2025
Reply from RIXO
Dear Brynn,
Thank you for taking the time to share your review.
We’re really sorry to hear about your experience ,that sounds so disappointing, especially after looking forward to your Maribelle blouses and having issues with both. We completely understand how frustrating this must have been, particularly with the extra cost and effort of returning items from Japan. This isn’t the experience we ever want for our customers, and we’re genuinely sorry for the trouble it’s caused.
We’re truly sorry that our quality checks fell short and that this experience left you feeling let down. Your feedback means a great deal, it’s helping us take a closer look at how we can strengthen our processes and make sure this doesn’t happen again.
Thank you for sharing your honest experience, and once again, we’re deeply sorry we missed the mark.
Kindest,
RIXO
Old school quality & experience
Great experience- please don’t ever try to cut corners Rixo! I live in Australia, but am originally from London and I miss the clothes. 99% of the time, the clothes arrive at my door and they are a great fit, fab quality and just bring joy. I contact customer service a lot about sizing etc and they are always helpful. One thing I’d love is free postage overseas. Please Rixo stay true to your roots of vintage, slow fashion, quality and respectful and responsive customer service.
October 25, 2025
Reply from RIXO
Dear Emma,
Thank you so much for your lovely review; this absolutely made our day! We’re thrilled to hear how much you love your RIXO pieces and that our customer service team has been helpful along the way. It means the world to know that our designs bring a bit of joy all the way to Australia.
We truly appreciate your kind words about staying true to our vintage-inspired roots, that’s at the heart of everything we do. And thank you for the feedback on international postage; we’ll be sure to share this with the team internally as we’re always looking for ways to make the RIXO experience even better.
Sending love from London and thank you again for being such a wonderful part of the RIXO community!
Kindest,
RIXO
Lovely dresses that are designed for a…
Lovely dresses that are designed for a flattering fit. Size guides are accurate and sizing is reliable. Nice fabrics and prints
October 25, 2025
Reply from RIXO
Dear Claire,
Thank you so much for your lovely review! We’re so happy to hear you love the fit, fabrics, and prints of our dresses and that you’ve found our sizing reliable and true to the guide. Creating flattering, feel-good pieces is exactly what we aim for, so your feedback means a lot to us.
We really appreciate you taking the time to share your experience and for being part of the RIXO community.
Kindest,
RIXO
Reply from RIXO
Dear Abigail,
Thank you so much for your lovely review! We’re delighted to hear you’re so pleased with your dress and that the fit was just right. We hope you love wearing your new Gracye dress for many years to come!
Kindest,
RIXO
Reply from RIXO
Dear Helen,
Thank you so much for your lovely review! We’re thrilled to hear you love your new Milly coat and that the fit is just right. It’s one of our cult favourites here at our London HQ this time of year, so we hope you enjoy wearing it as much as we do!
Kindest,
RIXO
Fabulous quick service and quality…
Fabulous quick service and quality product. Stylish and different. Fir is looser than usual size 12 but plan to move buttons slightly for better fit as I love the coat and know I will wear it often.
October 25, 2025
Reply from RIXO
Dear Debbie,
Thank you so much for your wonderful review! We’re delighted to hear you love your new Rosemary coat and that our service was quick and enjoyable. It’s great to know you find it stylish and different and we love your plan to adjust the fit slightly so it’s perfect for you. We hope it brings you lots of wear and joy!
Kindest,
RIXO
Terrible customer service spoils a good brand
First dress I bought was lovely. But second one was badly cut and had huge bits of material on the hips. Not what you expect at £345.
I messed up because I am ADHD and was confused by the try before you buy. And lost out on a 15% discount.
Sadly customer services were completely inflexible, totally unhelpful and said I could return but then reneged on this. A very unpleasant and upsetting experience.
I would happily have compromised and returned the dress and had a credit note. Or exchange. As it is I have an unwearable dress, have lost £345 and won’t risk buying from them again.
October 21, 2025
Unprompted review
Reply from RIXO
Hi Jenny,
Thank you for taking the time to share your feedback. We’re truly sorry to hear you were unhappy with the outcome, and we truly regret that we weren’t able to assist further or reach a resolution that felt right for you.
Unfortunately, as more time has now passed since your original email and with the order originally placed on 7th August, we’re no longer able to accept the return. I completely understand this is disappointing and certainly not the experience we aim to provide.
We're really sorry we’re unable to make an exception on this occasion. We know this isn’t the outcome you were hoping for, and we do truly wish we could be more helpful on this occasion.
We always aim to treat all of our customers fairly and with integrity, and we're genuinely sorry this situation has caused you to feel otherwise. We’re taking your feedback on board, particularly around the clarity of the Try Before You Buy process, and will work with Harper to make improvements where we can.
Thanks again for your time and your past support of RIXO. We hope we can restore your confidence in future.
Kindest,
RIXO
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