Next day delivery. Arrived in great condition. Great tv for the best price I could find. Would certainly use again although delivery could have kept me better updated. I did not know what day it was c... See more
RLR Distribution
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See what reviewers are saying
When first tv turned up with a damaged box which had already been opened and re sealed, we had our reservations, but RLR sorted collection and re delivery of new tv within a few days and second delive... See more
Found this company on a Google search, looking for the best price on a Samsung TV. These guys beat every other competitor, and smashed Currys price completely!! Delivery was free and very quick, t... See more
Company replied
Easy online store to use, product arrived very quickly, product works very well and looks exactly to what I ordered. Only thing was I wasn’t given any delivery information whilst checking out, the ite... See more
Company details
Information provided by various external sources
We are an award-winning e-commerce company based in the UK. RLR Distribution works alongside some of the most innovative and successful brands in our sector to offer you luxurious products, at the most competitive prices.
Contact info
United Kingdom
- info@rlrdistribution.co.uk
- www.rlrdistribution.co.uk
Very good service all round
April 1, 2019
Unprompted review
Reply from RLR Distribution
Hi Steve,
Thank you for taking the time to leave us your thoughts, we are glad to hear that you are pleased with the service you received.
We hope you'll visit us again soon!
Kind Regards,
The Customer Support Team
Very quick delivery and brilliant…
Very quick delivery and brilliant product
March 28, 2019
Unprompted review
Reply from RLR Distribution
Hi Abdul,
We are so happy to hear about your experience, thank you for taking the time to share this with us.
Please let us know if we can be of any assistance in the future.
Kind Regards,
The Customer Support Team
Reply from RLR Distribution
Hi Stephanie,
Thank you for taking the time to send us your thoughts, we are pleased that you had a positive experience and hope that you will visit us again soon.
Kind Regards,
The Customer Support Team
Better than Amazon!
First time I have dealt with this company and they are absolutely amazing. Only reason I ordered from here is because they were cheaper for the product I wanted than anywhere else (yes including Amazon!) and the delivery and dispatch speed was actually quicker than Amazon! Excellent communication through email informing of the process from start to end. This one product has won a valuable customer 😁
March 25, 2019
Unprompted review
Reply from RLR Distribution
Hi Lloyd,
What a lovely review! Thank you so much for taking the time to write it! We are extremely happy that you have had such a positive experience. We look forward to doing business again with you in the future!
Kind Regards,
The Customer Support Team
Easy ordering and speedy delivery - no tracking information though.
Easy ordering and speedy delivery, however there was no delivery / courier tracking information made available so I had no idea when it would arrive (only within the 5 business days stated on the website).
March 20, 2019
Unprompted review
Reply from RLR Distribution
Hi Benjamin,
We are glad to hear that you were happy with the order and that the delivery was quick.
I was very surprised that you did not receive any tracking information. We used Parcel Force to deliver your order and they typically text the customer to let them know when their delivery will arrive and they supply you with a tracking code for their website. I am not sure what went wrong here.
Please accept our sincerest apologies for the lack of information provided to you.
Kind Regards,
The Customer Support Team
Very happy
Very happy, fast delivery, great prices. Will definitely recommend
March 20, 2019
Unprompted review
Reply from RLR Distribution
Hi Ezra,
Thank you for your kind review. We are very pleased that you are happy with your order.
Please get in touch if you need anything in future.
Kind Regards,
The Customer Support Team
great service as normal
March 20, 2019
Unprompted review
Reply from RLR Distribution
Hi Antony,
We really appreciate you taking the time to let us know how we did.
Thank you for your review, please get in touch if you require any assistance with anything in future!
Kind Regards,
The Customer Support Team
Great service and value for money
Easy to use website and easy way to pay using Amazon account.
Television was very good value for money and arrived within 3 days of order.
I am very pleased with the whole experience of using RLR Distribution and would definitely go back to that organisation in future.
March 18, 2019
Unprompted review
Reply from RLR Distribution
Hi Margaret,
What a lovely review! Thank you so much for taking the time to leave us some feedback and we are really pleased to hear that you are so happy with your order.
If you ever need anything please do let us know as we will be happy to help!
Kind Regards,
The Customer Support Team
quick del can recommend the company
March 15, 2019
Unprompted review
Reply from RLR Distribution
Hi Mr and Mrs Bridle,
Thank you for choosing to order with us and for taking the time to leave us this lovely review.
Please do not hesitate to get in touch if you need any help in the future!
Kind Regards,
The Customer Support Team
So far I've recieved the wrong TV and…
So far I've recieved the wrong TV and have been told it's going to take till sometime next week to rectify the matter even though I'm about 8 miles away.
March 15, 2019
Unprompted review
Reply from RLR Distribution
Hi Mr Collins,
I am sorry to hear that there was an error made with your television. We sincerely apologise.
Unfortunately, our delivery carriers have now collected their items for the rest of the week (as it is a Friday and there are no routes on Sunday). We have no way of rectifying this today.
I have listened to the call logs associated with your case, our customer support team member did tell you that if you bought it back to us we would fix this there and then. You said that you could not get this to us, so we gave you a £25 refund as an apology for the inconvenience and you told us you were happy to use the television we delivered until we could collect and exchange it.
Your collection and exchange are set for Tuesday, as discussed on the phone.
They will be in touch with you again shortly.
Again, our sincerest apologies.
Kind Regards,
The Customer Support Team
Spot on - highly recommended.
Ordered a TV; Paid and it was delivered within a couple of days. Spot on. Highly recommended.
Nothing more to say really :)
March 12, 2019
Unprompted review
Reply from RLR Distribution
Hi Laura,
Thank you so much for taking the time to leave us this review, we are so pleased that you are happy with your new television.
Please do not hesitate to get in touch if you need anything in future.
Kind Regards,
The Customer Support Team
Good price
Good price, would have been next day delivery but not as advertised ‘call and give you a delivery slot’. Had to make sure someone was in all day. Overall good experience
March 11, 2019
Unprompted review
Reply from RLR Distribution
Hi Patrick,
Thank you for leaving us a review.
Apologies for the misunderstanding here, we try to get all orders out as soon as possible and the soonest delivery was leaving just after your order came through to us so we hurried to get this to you quickly.
Had you have missed this Parcel Force delivery it would have been no problem at all as they would have left a card giving you a time for a next day delivery slot - or if this is not convenient there are details of how to schedule the delivery, or if you prefer, where you can collect these items from.
We apologise again for the inconvenience.
Kind Regards,
The Customer Support Team
Amazing value and such quick free…
Amazing value and such quick free delivery
March 8, 2019
Unprompted review
Reply from RLR Distribution
Hi Emma,
Thank you so much for this lovely review. We are so glad you are pleased with your order.
Please let me know if we can be of any help in the future.
Kind Regards,
The Customer Support Team
My order arrived very promptly and the…
My order arrived very promptly and the package intact. When I found that the mains lead was missing from the box I rang them and received first class customer service. The lead was posted that day and arrived with me the next. Would deal again!
March 6, 2019
Unprompted review
Reply from RLR Distribution
Hi Velvet,
Thank you so much for taking the time to write this lovely review. We are so glad we could resolve this issue for you and that the outcome was something you were pleased with.
We are always here to help if you ever need anything in the future.
Kind Regards,
The Customer Support Team
Brilliant service next day delivery
February 27, 2019
Unprompted review
Reply from RLR Distribution
Hi Mrs Perry,
Thank you so much for your kind words, we love reading reviews like this.
Please let us know if we can be of any help with anything in the future.
Kind Regards,
The Customer Support Team
Excellent Service
From order to delivery of my new 40inch television, I could not fault RLR in any way would recommend to family and friends. I will also shop here again in the furture.
February 26, 2019
Unprompted review
Reply from RLR Distribution
Hi Donny,
Thank you so much for your lovely review! It is always a pleasure to hear things from our customers, especially when they are so kind.
Please do not hesitate to get in touch with us if you need anything in the future.
Kind Regards,
The Customer Support Team
I purchased a Samsung UE50NU7400 which…
I purchased a Samsung UE50NU7400 which was advertised at the lowest UK price by over £50 with free delivery. I was a little hesitant as I didn't know the company but the reviews seemed fine so I went with it. Arrived after just 2 days, pristine box which had obviously not been opened before and was not damaged. The TV that arrived was the European version (UE50NU7472) and was finished in silver but it's the same TV in a more expensive finish so I was pleased. Two weeks later and the TV is on the wall and working perfectly. After some initial hesitation I can say that in my case the purchase was seamless and I'll be looking at them again in the future.
February 19, 2019
Unprompted review
Reply from RLR Distribution
Hi Mr Cotton,
Thank you for your kind words, we are so glad you are pleased with your new television.
If you need any help in the future, don't hesitate to let us know.
Kind Regards,
The Customer Support Team
Ordered it at 12.18pm Monday and it was…
Ordered it at 12.18pm Monday and it was with me at just gone 11am next day, that's quicker than Amazon Prime.................also at a great price which AO and their price match wouldn't match............
February 18, 2019
Unprompted review
Reply from RLR Distribution
Dear Mr Barbier,
We really do try our best to get customer orders out to them as soon as possible, we know it's annoying to wait for things you're desperate to have. We are glad to hear that we exceeded your expectations in this case.
Thank you for your lovely review.
Kind Regards,
The Customer Support Team
Really good service
Really good service, very helpful, product arrived amazingly quickly considering I am in the Channel Islands.
The only minor point is that the product is for export but RLR were not sure how to deduct VAT at source so supplied me with the VAT invoice to follow up. Ideally, the tax should be deducted by the seller.
February 15, 2019
Unprompted review
Reply from RLR Distribution
Hi Ian,
Thank you for your review, we are so sorry about the issue with the VAT.
We do not usually ship items outside of the UK mainland and you were one of the first customers that required this. It was a little bit of a learning curve I am afraid, we have now discussed this with our accountant and gotten clarity on the issue.
Again, apologies for the inconvenience.
Kind Regards,
The Customer Support Team
Reply from RLR Distribution
Hi!
Thank you for your kind words, we do our very best.
Let us know if we can be of any help in the future.
Kind Regards,
The Customer Support Team
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