Road Angel Group Reviews 

Another issue with my Road Angel Pure One. It has been returned twice as it works for a few days then fails. This will be third time I will have to return the unit since buying it new in Jan 2026. I have been a customer for over 20years but have never experienced issues like this before. I have Pure One and Halo in both my vehicles. One of Pure One units works for a few days then fails. This is wired with the RA lead and USB plug adapter. The new unit sent this week lasted three days!!! Really disappointed, although I have good support from their service team

Well my experience with road angel, has been a roller coaster so far. I have purchased the Road Angel Halo Vision 3. I am using it in so far as i am using the front camera on its own. The pictures you get are great, very clear and in focus. I rang to purchase installation, yesterday, spoke to a lovely lady called Donna, who guided me through the process from start to finish. Donna made the whole thing bearable, and indeed fun. I have purchased the installation and will update my review on my purchase when its comlete.

I’m very pleased with road angle I’ve been a customer for over 30 years the products are very good value

I had a break in in to my car and the thief took my halo pro front dashcam.
When I told Donna about this I was just looking for the front dashcam to purchase she did me one better. Lots better actually. I couldn't believe what I was hearing. She basically had a word with the manager and after hearing about my awful break in the manager and Donna decided to give me the full set for 40% off the total price. I was seriously gobsmacked. Plus it is brand new and they retail for £200. I was so pleased with their story. I am definitely glad I bought a dashcam with the Road Angel company.
Thank you Donna and Manager (whoever you are).

Ady was exceptionally patient + extremely helpful when I contacted him when I got into a muddle when trying to register for a guarantee + finding the correct serial number. I’m not brilliant when trying to send receipts etc on line but fortunately for me, Ady guided me through everything + it was all sorted out satisfactorily. I don’t think I would have managed without Ady’s advice + assistance! ( Also very pleased with my dash cam).

Alex Was a massive help and extremely patient, I tried and tried to get my camera connected to my phone I called customer support and Alex talked me through and Had it connected in no time
Thanks Alex

RA Halo View 2 Rear View Mirror hardware kit HWK5VIEW: the dashcam has a USB-C socket for the hardware kit power supply. Unfortunately, the kit provides a cable with mini USB. I thus needed a mini USB adaptor to USB-C to connect up my dash cam. The hardware kit mini USB connector would not fit into the adaptor - but all cables with a mini USB connector I tested connected with no issue. OK I thought - it must be a rogue kit. So I ordered another - with exactly the same result! I tried to get support for these faulty cables, but instead I received a return request to photo the original faulty packaging! Also, Halfords initially supplied a 12v Pro hardware kit - which is unsuited for a 5v dash-cam! I am thoroughly sick of the poor support I received from RA and can only assume ALL of their HWK5VIEW kits suffer the same mini USB incompatibility.

Got the road angel pure sync I’m very disappointed in it I don’t find it to be 100% accurate already reported plenty of wrong speed limits. The speed fluctuates with 5mph difference appreciate that only happens when my phone is plugged in and on apple car play so not a fault of the unit itself but doesn’t make your average speed very accurate. And it uses too much phone battery again that’s probably because I’m on the road 12 hours a day. I am lucky I bought the unit from Amazon and got 12 months subscription free but I’m thinking of sending it back as unlikely to subscribe next year.

Took subscription money twice - customer service challenging with long waits and advisors who struggle to understand
Been a customer from day one in the uk - have experienced poor service in the past so probably won’t be renewing again

My original road angel finally stopped working after years of use. I received a call from Donna advising me my
subscription was about to expire and she was extremely
helpful helping me choose a new model. It arrived as she said it would, Overnight and once my son had set it up was again helpful in installing the new subscription. I had telephoned after hours got through to a foreign office and was glad I decided to tell them I would wait till I could contact Donna in the UK.

Donna rang up and helped me sort things out
She was very helpful Road Angel was fantastic
So I kept one of the units going
And we’ll see how we go xx

Brilliant service and I love the camera I would definitely buy again!

I had an issue with a broken part.
Called them and it was dealt with instantly
Great company to deal with

Gopal and Alpesh were both extremely helpful and Road Angel solved my problem. I now have a new machine that works.

Absolutely amazing product and even better customer service thank you do much for your attention to detail, very happy with the experience

I've yet to use the Pure Sync but Roadangel staff couldn't have been more helpful with set-up issues

Donna was so helpfull and strait to the point no trouble at all

Donna was very efficient and made my renewal very easy

So, it seems like RA can get reviews removed from Trustpilot, so I'll repost mine.
This was my experience that I reviewed in November 2025.

If you're considering buy a Road Angel product, please save your money and buy yourself something better.

If you are unlucky enough to buy a Road Angel product that develops a fault, you are in for a hell of a bad time!
3 times my dash camera was returned to them before they found the fault with it. It was returned to me 2 times previously as being "working perfectly" when it was quite the opposite.
I don't believe it was even looked at whilst in their repair centre.
The 3rd time, a fault was found but it then took them over a week to send my camera back.

Their customer service is appalling! A clear language barrier when you speak to them on the phone or via email.
Complaints are completely ignored, they do not follow their own in-house complaints procedure.
4 weeks ago, I emailed another complaint to them and asked that a manager contact me within 48 hours.
My complaint was never acknowledged or responded to and I heard nothing from a manager.
Yet they had the cheek to claim they have never ignored my complaints!
Absolutely disgusting company.
If I have any further issues with my dash camera, I will be taking legal action against them

Have been with RA for many years. Always works and the call team always answer the phone. Donna did my latest new subscription and manages to get me a good deal as usual.
Many thanks
Steve