Road Angel Group Reviews 

Easy to contact and update my subscription with a good deal on a new replacement unit.

I placed an order with Rouge Angel and experienced an issue that required assistance. I contacted customer service four times and was repeatedly told the problem would be resolved, but nothing was done. This has been extremely frustrating and disappointing.

In my experience, this has been a waste of money. Due to the lack of proper customer support, I will likely be looking for another company to purchase from in the future.

I placed an order with Rouge Angel and experienced an issue that required assistance. I contacted customer service four times and was repeatedly told the problem would be resolved, but nothing was done. This has been extremely frustrating and disappointing.

In my experience, this has been a waste of money. Due to the lack of proper customer support, I will likely be looking for another company to purchase from in the future.

Bought a pure sync which was delivered delived 18/1/26 it went wrong soon after contact road angel and tried a few things but none worked so posted it off to them on 2/2/26 I was told it would be expedited as it was so new what a joke
They Received 4/2 they have now had it 3 weeks (which is 1 week longer than have had it ) and despite being promised a week ago they were going to send it out they haven’t. I am appalled by there diabolical service never experienced such a low level of experience and I’ve been around for a year or two - I am 67

Manoj was very helpful and arranged the subscription payment well.

Unfortunately I feel I have no choice but to leave a 1 star review as the company have ghosted me after accepting the return of a faulty battery pack, and then not providing the refund as promised. I am now pursuing a refund through my credit card provider.

Donna was absolutely fantastic, she answered all of my questions quickly and professionally.

Great piece of kit and software, have used them for years, but annual plans are becoming too expensive and I wasn't going to renew this year. Fortunately Donna offered to renew my subscriptions (I have two of the Road Angel devices) at last year's price, which I was happy to do.
Great customer service!

Great service today from Ady. Was after an upgrade to the new Pure One V2.4. My loyalty was appreciated and the new unit is on its way to me!

I made lots of calls to Road Angel prior to deciding which model Suited me best. Donna was amazing, and very patient with me. I asked loads of questions and she remained calm and was able to give answers that I could clearly understand.

Donna was great and very professional,I had a query with my Roadangel pure which she gave me advice and assured me if I still had the problem it was guaranteed and I should return it if problem persists 👍 .

Technical service was great and very knowledgeable.

Spoke to Donna to understand what my options were in updating my Road Angel Pure. Donna was great and obviously fully understood the available products on offer. Very professional and friendly, Donna was a pleasure to do business with.

Donna provided all the information that I required and made the renewal of my subscription very easy.

I contacted the service dept when after a frustrating afternoon trying to connect my new pure sync to my phone unsuccessfully! My problem was I could get so far but no further. Turns out the problem was mine and not the pure device. All to do with text size on my phone. Alex was very patient with me and solved the problem swiftly. Thank you!

B manie has helped me sort my pairing problem thank you so much you wore very helpful 😊

Had an issue where once it was fitted and my DAB radio stopped working I was told I would be refunded for both items now having to take them to court already sent them court paperwork at once they sent me email saying with copies that the refund had been processed so I cancelled the court paperwork It is now been 12 days still not received any refund from road angel and today as I was just filling out the court paperwork again to resend I was quite lucky because once you put the amount on you cannot re-change it without submit I got a notification from my credit card company saying Road Ange had just charged my credit card again

They have someone called manoj
Who just not know how to deal with also lies about doing the refunds

I had an issue setting up the device today but a gentle man named Alex helped me and it all works now
I am not a techno person
Thanks again Alex

Database Update Delays: Road Angel
relies on a database of camera locations. While they aim to keep this up to date, it can take weeks or even months for new camera zones to be added to the database after they are installed.
New speed camera is located on Chorley Road, Westhoughton the speed limits has changed from 40 to 30 and it's still not on Road Angel

I struggled to pair my device and called customer support. B Mane carefully explained that the font size was too large and the app couldn’t display the pairing information. He guided me successfully through the process.