Roadmateuk Reviews 

269
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 61 reviews, most reviewers were somewhat happy with their experience overall. Many consumers generally appreciate the prompt response times and friendly technicians who quickly arrive to help stranded drivers get back on the road safely. People frequently mention that the initial booking process is straightforward, and the support staff handle emergency callouts efficiently and professionally throughout the interaction. Some reviewers were not happy with the high overall prices and unexpected extra charges requested for certain urgent repairs. Others also reported significant delays in arrival times, poor communication from support teams, and persistent difficulties when trying to get customer service issues resolved.

What people talk about most

Service

Reviewers mention ambiguous feedback about service, with many praising the prompt response times and... See more

Staff

Consumers find staff to be ambiguous, experiencing a stark divide in professionalism and behavior. While many... See more

Price

Customers consistently express dissatisfaction with the price, highlighting that the service is overall very... See more

Response time

People report ambiguous experiences with response time. Many consumers praise the fast response, noting that... See more

Customer communications

Reviewers highlight ambiguous aspects of customer communications, reporting starkly contrasting experiences.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Quick response and kept me informed of timescales etc. There was a “breakdown on communication” - their words - when the attending engineers arrived said the tyre was different to what I said. I had s... See more

Rated 4 out of 5 stars

Responded quickly to initial contact, came out to our house quickly and changed the tyre. My only negative comment would be that it felt like we were upsold on a new tyre when a puncture repair could... See more

Rated 4 out of 5 stars

Found the company online as I had a busted tyre due to a pothole. I needed to get home as I had two young children in the car. The person I spoke to was helpful and they had someone with me in about a... See more

Rated 4 out of 5 stars

Decent company from what i can see, I think relatively fast response but I have never needed a tyre repaired at the side of the road, the guys they used were nice and seemed to know the job, can't com... See more


Company details


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3.7

Average

TrustScore 3.5 out of 5

269 reviews

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3.7

All reviews

(269)

61 reviews in the last 12 months

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Rated 1 out of 5 stars

Failed to install lug bolts correctly

Initial experience was positive having had a puncture and emergency replacement tyre fitted. The tyre was more expensive that with other companies but it was an emergency call out. However I have now found that the lug bolts have been over tightened and I’ve had to incur additional cost and disruption to get a garage to sort it out. Given this is one of the most basic things when changing a tyre I don’t recommend the service.

July 21, 2025
Unprompted review
Rated 5 out of 5 stars

Fast and reliable service

Fast and reliable service. I needed assistance when I got a flat tyre. From the moment I spoke with someone on the phone, they were friendly and help me through the whole process. 100% recommend the service of Road Mate

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Excellent. Two tyres needed. This was a simple solution to a frustrating situation. My call was answered straight away, I was quoted and fitter organised within two minutes. Tyres changed within 90 minutes, superb service. Would definitely use again and recommend.

August 11, 2025
Unprompted review
Rated 5 out of 5 stars

Efficient and courteous service

Roadmateuk were very good. They contacted me regularly throughout the tyre replacement to tell me what was happening and arrived within the hour as promised. The fitter Kevin was very quick and also very courteous and friendly, even offering to help me reload my boot after the repair and checking for any other related damage on the car.

July 10, 2025
Unprompted review
Rated 5 out of 5 stars

Fast and efficient

Agreed a price Which was very reasonable and within a hour they turned up to replace my tyre on my Porsche ( no waiting mucking around ). They were friendly easy to deal with , would fully recommend using them if you want a fast and efficient service. Jason. London

July 8, 2025
Unprompted review
Rated 3 out of 5 stars

Fine in a pinch

Responded very quickly to request through website and call out fee was reasonable at £60 which are the positives. On the downside the call out took over 2 hours even though promised under 60 minutes originally. Including a call after 45 minutes saying they had had to return to the garage in Walsall to get my tyre size (something provided in the original request) and then a communication 60 minutes later showing them just 10 minutes outside Walsall so unclear what took an hour there. Then finally horrendously overcharged for the tyre, £180 for a very budget brand that can be purchased for £50 is a ridiculous markup.

July 3, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

I had an emergency, they answered the phone promptly and the lady understood my situation and was extremely helpful.
Communication throughout was excellent.
It's expensive but it was needs must !

The whole process from phone call to new tyre fitted was only 1 hour.

I do highly recommend these guys

June 30, 2025
Unprompted review
Rated 4 out of 5 stars

Was given their number by roadside SOS…

Was given their number by roadside SOS phone. Quick response and actioned (6.30pm on M25).
Had to wait a little longer than quoted and had to chase getting an eta but otherwise good service.
Tyre was repaired roadside. (Puncture). £120 call out and £120 repair fee so will have roadside recovery in the future!!

June 30, 2025
Unprompted review
Rated 5 out of 5 stars

Can’t recommend enough

Can’t recommend enough. Tyre blew on the motorway and within an hour I was back on the road. Sarah was great talking me through all the info she needed and then I got a call from the mechanic giving me a timeline etc. Not a bad price for the service and would definitely recommend.

June 20, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service by Sarah

Fantastic customer service by Sarah.
Very engaging and sympathetic to my situation. Took details of my vehicle, called me back with a range of options that would be available to me. I cannot speak highly enough of the professional customer service.
Will recommend Road Mate to others, based on Sarah’s engagement with me.

June 17, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service, highly recommended, will definitely use again, excellent communication, big thanks again RoadmateUK.

June 6, 2025
Unprompted review

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