Roadmateuk Reviews 

269
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 61 reviews, most reviewers were somewhat happy with their experience overall. Many consumers generally appreciate the prompt response times and friendly technicians who quickly arrive to help stranded drivers get back on the road safely. People frequently mention that the initial booking process is straightforward, and the support staff handle emergency callouts efficiently and professionally throughout the interaction. Some reviewers were not happy with the high overall prices and unexpected extra charges requested for certain urgent repairs. Others also reported significant delays in arrival times, poor communication from support teams, and persistent difficulties when trying to get customer service issues resolved.

What people talk about most

Service

Reviewers mention ambiguous feedback about service, with many praising the prompt response times and... See more

Staff

Consumers find staff to be ambiguous, experiencing a stark divide in professionalism and behavior. While many... See more

Price

Customers consistently express dissatisfaction with the price, highlighting that the service is overall very... See more

Response time

People report ambiguous experiences with response time. Many consumers praise the fast response, noting that... See more

Customer communications

Reviewers highlight ambiguous aspects of customer communications, reporting starkly contrasting experiences.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Quick response and kept me informed of timescales etc. There was a “breakdown on communication” - their words - when the attending engineers arrived said the tyre was different to what I said. I had s... See more

Rated 4 out of 5 stars

Responded quickly to initial contact, came out to our house quickly and changed the tyre. My only negative comment would be that it felt like we were upsold on a new tyre when a puncture repair could... See more

Rated 4 out of 5 stars

Found the company online as I had a busted tyre due to a pothole. I needed to get home as I had two young children in the car. The person I spoke to was helpful and they had someone with me in about a... See more

Rated 4 out of 5 stars

Decent company from what i can see, I think relatively fast response but I have never needed a tyre repaired at the side of the road, the guys they used were nice and seemed to know the job, can't com... See more


Company details


Contact info

3.7

Average

TrustScore 3.5 out of 5

269 reviews

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3.7

All reviews

(269)

61 reviews in the last 12 months

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Rated 5 out of 5 stars

Needed a new tyre today (Saturday) due…

Needed a new tyre today (Saturday) due to a puncture from nail. Had a long journey home tomorrow and desperately needed a new tyre. luckily found road mate uk on Google! I had a technician at my address within 90 mins and new tyre fitted in 20 mins. Great efficient stress free service from start to finish

April 5, 2025
Unprompted review
Rated 5 out of 5 stars

I can't recommend Roadmate enough

I can't recommend Roadmate enough! After our car hit a pothole on a Sunday afternoon, causing a complete flat tyre, I reached out to them via WhatsApp. I was impressed by their prompt response—within minutes, I received a reply. An hour later, an excellent technician arrived and quickly took care of changing the tyre. His professionalism and efficiency were top-notch, and he made the whole process stress-free. The service was fast, the pricing was fair, and their customer service was outstanding—no fuss or hassle. It's rare to find such reliable and trustworthy service these days. I’ll definitely keep their number handy and will absolutely use them again in the future. Highly recommend this fantastic, dependable company and their excellent technician!

March 9, 2025
Unprompted review
Rated 5 out of 5 stars

Quick and easy

From start to finish was a very easy experience. I needed 2 tyres changing. It was sorted promptly at my place of work with no issues. Thankyou

February 28, 2025
Unprompted review
Rated 4 out of 5 stars

Quick response

Quick response, wasn’t a great price at £240 but it had to be done due to being on the m5, hour wait and we were back on the road, the chap tried selling us more tyres but got refused

March 11, 2025
Unprompted review
Rated 5 out of 5 stars

I had a huge puncture on the school run…

I had a huge puncture on the school run today, parked in a public car park. I tried my usual tyre people but couldn’t fit until tomorrow but couldn’t stay in the car park overnight. Needed a solution and this was excellent. The van was with me in an hour and he was excellent

February 26, 2025
Unprompted review
Rated 4 out of 5 stars

Sceptical- but positive

23/2/2025
At approx 12:38,I called RoadMate and they advised the cost of providing call out charge and cost of tyre and fitting.

I was advised between 45-90 mins
The technician arrived at about 2pm. Tyre fitted and he checked my other tyres too.
I can see a lot of negative reviews for this company. I can only report how I was dealt with.
Thank you

February 23, 2025
Unprompted review
Rated 5 out of 5 stars

Fast response

Fast response, was with me within an hour all sorted with 2 hours. Very nice guy (hope your hands ok) no hidden costs.

February 14, 2025
Unprompted review
Rated 5 out of 5 stars

Tyre damage on a Sunday evening .

Tyre damage on Sunday evening .
Instant response gave details of location and tyre required, paid deposit.
Given timeline of 40-80 mins, only bad part was took almost 2 hrs, but alternative would have been to wait for tyre shops to open the following morning.
When fitter arrived job completed in 15-20mins by friendly and professional guy. Paid balance and was on way home .

February 9, 2025
Unprompted review
Rated 5 out of 5 stars

Great service done quickly

I ran over a nail which went through the tyre wall. Roadmateuk had a new tyre fitted within 2 hours without any fuss. Great service too regarding admin, invoice and payment

February 6, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you so much!!!

Can’t speak highly enough of Road Mate, I hit a pot hole on the M25 and struggled to get into London Colney petrol station car park with a flat tyre, just over an hour later my car was back on the road . Communication at all times as well. Thank you so much 👏🏻👏🏻👏🏻🙌🏻

February 4, 2025
Unprompted review
Rated 4 out of 5 stars

Punctured two tyres after hitting a…

Punctured two tyres after hitting a pothole, googled Roadmate when RAC wasn’t much help, contacted me through WhatsApp after filling out their online form and informed them I needed two tyres, quoted me 40-90 minutes which to be fair they did arrive within that timeframe. Within 20 mins, both tyres had been taken off and replaced and I was on my way, alittle pricey but I was in a area where no tyre place nearby and my own breakdown company wasn’t any help so couldn’t really argue with it, at this point just wanted to get home. Would use again if needed.

February 1, 2025
Unprompted review

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