Really difficult to cancel the subscription. They let you keep paying, despite not even using the app. Don't get a subscription here!!!! It's not worth your money.
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See what reviewers are saying
OH YES how enjoyable camping has been over the past six days thanks to Roadtrippers. This is a super place to search for camping experiences. Many are like the best established campgrounds back home... See more
They purposely make printing the itinerary difficult so that you'll continue to use the app and pay money. Unfortunately this is a decent app with a terrible creator/owner who only cares about money.... See more
From San Antonio TX to Fairbanks AK, and back using two different exit/entry points in the U.S., in a rented 25' CruiseAmerica RV in 25 days... We depended on Roadtrippers often to find us a place for... See more
Company replied
Company details
About Roadtrippers
Written by the company
Road Trip Planning Made Easy
Roadtrippers is the #1 web-based and mobile app road trip planning tool, with more than 38 million trips planned to date covering more than 42 billion miles.
We provide multiple membership options, with a Premium level that includes RV-friendly tools, live RV GPS Navigation, Campground Search/Booking, Overnight RV Parking locations, and more.
Our unique content covers the wonderful “off the beaten path” places to visit and our unique database contains millions of the most interesting locations in the United States and Canada. Roadtrippers helps people discover the world around them in an entirely new way by streamlining discovery, planning, booking, and navigation into an engaging and intuitive process.
Contact info
PO Box 9215, 45209, Cincinnati, United States
- support@roadtrippers.com
- www.roadtrippers.com
2.7
Poor
120 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Timely response and good effort to…
Timely response and good effort to provide detailed directions related to my question.
September 6, 2024
Reply from Roadtrippers
We love to hear that our support team has been able to help you when you need it! We pride ourselves in not only a being a tool for trip planning, but also providing top notch support should you need help learning how to use or find a feature, or if you ever experience a hiccup. Many happy travels to you!
I’m planning a big trip out west
I’m planning a big trip out west with approximately 5500 miles. I would like the ability to search campgrounds, state parks, national parks, RVcamping 300 miles out (or set point out) from each location. I would also like the ability to have a basket or stash for favorite sites-sorted by city and state. I’m not able to add the same RV park on the way up on a trip and way back. Love the ability to move things around, book directly from map site and plot the path taken.
September 13, 2024
Reply from Roadtrippers
Hello! Thank you for sharing what you’re looking for while using Roadtrippers. GREAT NEWS! We offer the ability to do all of the things you’re requesting! It sounds like a boost from our support team would help you better use our app, so please do reach out to them at support@roadtrippers.com and let us know that you need help better segmenting your trip, saving places, and adding stops multiple times. We’ll show you how to do these things, and hopefully earn a 5 star rating from you!
Fantastic application for planning your…
Fantastic application for planning your roadtrip
September 1, 2024
Reply from Roadtrippers
We love to hear you're enjoying Roadtrippers! Thank you for the great review. Many happy travels to you!
App was terrible
App was terrible, but it's even more terrible they made it so difficult to cancel and NOW have charged me for a service I literally never used. It's a scam, plain and simple.
September 11, 2024
Unprompted review
Reply from Roadtrippers
Hi Justin, We're sorry you to hear Roadtrippers didn't work out for you, but even more sorry you had difficulty managing your subscription! We try to make canceling your membership or trial easy, but if you do ever have trouble our support team is at the ready to help you out! If you did still need help, please reach out to them at support@roadtrippers.com. They'd also be happy to learn what we could do to make Roadtrippers work for you.
Not worth the trial period
Not sure what was more difficult. Navigating the app or trying to cancel it?!
August 29, 2024
Unprompted review
Reply from Roadtrippers
HI Brian - We're so sorry to hear that Roadtrippers didn't work out for you, and that you had difficulty managing your trial subscription. Our support team is always ready to guide you if you get stuck while using our trip planner. If the issue was due to something else, we would love to learn what you think is missing or what we can do better, specifically. Can you please reach out to us at support@roadtrippers.com so we can learn more or help you out? Best wishes!
Trying to plan a trip and it's SO messy…
Trying to plan a trip and it's SO messy - every time you make a change the order of everthing changes and I'm constantly dragging things back into place. Not user friendly. I'll persist because I paid for it but this is really not what I expected at all. It has a lot of plus's but the reality is it's bad with mapping. Everywhere on my trip is not suitable for an RV?? Crap!!
August 29, 2024
Unprompted review
Reply from Roadtrippers
Hi there - We're sorry to hear you've had trouble shifting waypoints on your trip. We'd like to take a closer look, as shifting one waypoint shouldn't shift others. It also sounds like you have RV safe routing applied to your trip. If your rig's weight, height, or propane status violate the capacity of a road, we'll show you that in red. We are working to enhance how we display that information so you have even more details, but if you have any questions or concerns about a route, please reach out to our support team at support@roadtrippers.com.
Main plus is the amount of waypoints
Main plus is the amount of waypoints.
It can be annoying though if you change the start date for example and you have to manually adjust the date for each waypoint.
August 17, 2024
Reply from Roadtrippers
Hi Mike! We love to hear that you appreciate being able to add up to 150 waypoints to build epic trips in Roadtrippers! We are working to enhance our date system so that it is easier to things around - especially on those longer trips. If you do have any questions about that, or any other feedback, please don't hesitate to reach out to us through email!
Reply from Roadtrippers
Hi Gary! We'd love to help you learn to better use Roadtrippers if you're having any trouble. Our support team is at the ready to help you out. Please contact them at support@roadtrippers.com so we can get you back to planning!
This company is a scam
This company is a scam. It automatically charged me on a trial. Without notice
August 17, 2024
Reply from Roadtrippers
Hi Bonnie - We're sorry to hear you were not expected a charge for your membership! Our support team would be happy to look into this with you, and rectify the situation if warranted! Please reach out to them if you have not already.
There is no tutorial info to help you…
There is no tutorial info to help you navigate the site. Can’t figure out to get half the info the site claims to have available.
August 17, 2024
Reply from Roadtrippers
Hi! We're so sorry you are having trouble getting started with Roadtrippers! Good news! We have tons of tutorials and help guides for you! Our support team would be happy to point you to the guides that will show you what you're currently looking to know, and they are always willing to help you troubleshoot or work through specific issues you're having! Please reach out to them at support@roadtrippers.com with where you're getting stuck - they'll get you back up and planning ASAP!
It’s hard to navigate from map back o trip itinerary.to…
It’s hard to navigate from map back to othe
August 17, 2024
Reply from Roadtrippers
Thank you for your feedback. We’re sorry to hear you found it challenging to navigate between the map and trip itinerary. We're always looking to improve, so we greatly appreciate your input. If you need any help or have further suggestions, please reach out to us at support@roadtrippers.com.
My first impressions
Hard to get to the directions section in navigation. Some of the routes are narrow roads.
August 17, 2024
Reply from Roadtrippers
Thank you for your feedback! We appreciate your first impressions and understand the importance of easy navigation and safe routes. We're continuously working to improve and if you have any specific suggestions or need further assistance, feel free to reach out to us at support@roadtrippers.com.
It's not as user-friendly as stated
It's not as user-friendly as noted in the promotional videos. It's difficult to change the route options. When the options are changed, it wants you to back track in place of rerouting.
I paid for the program once and will use it. Otherwise, I will not extend it past the first year.
August 17, 2024
Reply from Roadtrippers
Thank you for sharing your experience. We're sorry to hear that our trip planner hasn’t met your expectations. Your feedback is invaluable as we continue to improve and strive to make Roadtrippers an easy tool to plan trips. If you have any specific suggestions or need help, please contact us at support@roadtrippers.com.
Ruined two good apps, this is useless.
Used the Campendium app and Togo Rv. Both were great and allowed me to plan trips with safe routes towing a travel trailer. Since the Roadtripper robbery i can't plan a trip at all. Routes aren't acceptable for towing and maps hide route numbers and valuable information. My last attempt to just get mapping to a campground 124 miles away was a disaster. A three day trip with stops at motels. Everyone who had subscriptions to Togo Rv should have been given refunds before these crooks took over. Would not recommend.
August 9, 2024
Unprompted review
Reply from Roadtrippers
We’re sorry to hear about your experience and understand your frustration with the changes to the Campendium and Togo RV apps. We would love the opportunity to learn more about the recent issues you described and see how we can help you use Roadtrippers. Please contact our team at support@roadtrippers.com.
It is everything that I expected and…
It is everything that I expected and more with all of its route suggestions and attractions along the way!
July 30, 2024
Reply from Roadtrippers
Thanks for the great review! We're thrilled to hear that our route suggestions and attractions helped you plan a great trip. Happy travels and enjoy your adventures!
the AI does a decent job
the AI does a decent job, but you can tell the paid placement ones that drift in a little outside the distance you request
July 30, 2024
Reply from Roadtrippers
Thanks for your feedback! We're glad our AI trip planner is working well for you overall. We appreciate your note about some of the suggested places. We'd love to learn more about any recommended places that you felt were not a good fit so that we can keep improving the quality of suggested stops. Please contact us at support@roadtrippers.com!
Automatic renewal money grab!
First, last year’s merging of accounts from roadtrip and other apps was confusing and I believed I had cancelled the subscription. Second, there is absolutely no notification (or receipt!) related to automatic renewal. Most respectable companies at least send an email giving a heads up. Customer service is completely scripted and weak. Waste of money imo.
August 6, 2024
Unprompted review
Reply from Roadtrippers
We're sorry to hear about your frustrating experience and the confusion about your subscription status. We understand how important clear communication is and appreciate your feedback on the renewal process. If you need any further assistance with your account, please contact us at support@roadtrippers.com.
Not user friendly
Not user friendly. Needs to be easier in making route changes. Great concept though.
July 30, 2024
Reply from Roadtrippers
We appreciate your feedback, and would love the opportunity to show you how you can currently customize your route on Roadtrippers if you need help with that! Please do reach out to our support team if you have not already so that we can learn the details of what you'd like to see for route planning and so that we can make sure you are notified when updates are made to route customization on Roadtrippers!
How did anyone travel before this???!!!!
How did anyone travel before this? HOW? This app and website is SO magnificent! It makes things for those of us who are geographically and navigationally challenged a breeze. It sorts points along the trip well, but CAVEAT: sometimes DO CHECK. It may not always put A before B along the travel line. You can easily see hotels and attractions along the way and add them and gives great details to check them out. It is so visually easy and appealing. Honestly: if I'm traveling any distance I use it and find it enhances any trip. I am NOT connected to the app or makers, but I've used it for years and it is just so, so helpful. Whether your spend or taste is high end, low end, or around the middle you can find places to stay and things to do, and BEST: you can share your route and adds and thoughts with friends and let THEM give suggestions too.
June 30, 2024
Unprompted review
Reply from Roadtrippers
Thanks for the awesome review! We're so glad our app has made your travels easier and more fun. Great tip about double-checking points along the trip! It's fantastic to hear you love the layout and sharing with friends. Happy travels!
HORRIBLE EXPERIENCE
I would leave a zero star review if I could. I signed up for the free trial and at the time I figured they would notify me before charging my card. I tried to use the website and the interface online is awful and kept crashing so I gave up. The next month I saw a charge for the highest "premium" package charged. I reached out to notify that I would like a refund and a receipt since they did not even send me a receipt. Customer service did not help, so I'm trying to warn people not to waste their money on this terrible app. Seems illegal how sketchy this company is.
July 23, 2024
Unprompted review
Reply from Roadtrippers
We apologize for any frustration you experienced with our service. Our trial is designed to provide users with the opportunity to explore our premium features before committing to a full subscription, with the trial automatically converting to an annual membership unless canceled within the trial period.
We strive to ensure our billing practices are transparent and that users are aware of our policies at the time of sign-up. We are sorry that our service did not meet your expectations and that you experienced issues with our website. If you need assistance using Roadtrippers, please contact us directly at support@roadtrippers.com and we would be happy to help you use our trip planner.
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