Roastar Reviews 

Platform is very easy to work.
The process is quick.
Good support.

They have great advice while keeping the branding the same.

Macrys company has been a Roaster’s costumers for 2 years.
Our sales person Amanda is very attentive and a good listener in take our business with care and promptly direct us on good performance for completed our products.

I'm the owner of a pet nutraceutical company, and I don't generally leave reviews, but I am making an expression to express our satisfaction as a Roastar customer. Our rep, Katrina C., consistently demonstrates exceptional follow-up, care, and attention to detail. She has exceeded our expectations and maintains composure even in challenging situations. Her dedication to our support is genuinely valued, and we are happy to have her as a rep.

A bad experience turned positive!
UPDATE: I did get contacted by customer service and the experience was wonderful. Roastar is going to get my next order which is hopefully much larger than this one. Thank YOU!😊

Amanda Davison was incredibly helpful in streamlining the process. She patiently answered all questions and provided support throughout. The final packaging and customer service were outstanding and exceeded expectations! I highly recommend —10/10!

It was a good experience and I’m excited to see my bags!

We love our new bags from Roastar!! It was super easy to download the templates and upload our designs. We could see the mockup online and the ordering process went seamlessly. We will be ordering again soon as the ones we just got are flying off the shelves. Highly recommend!

Roastar always knocks it out the park with quality and customer service.

I don't know how I stumbled across this company but I'm grateful that I have Top quality pouches and great customer service.

Roastar has the best products and service! Always ships in a very short timeframe and the printing is perfection! Thank you! J C Specialty Foods/Dr. Pete's Foods

They laid out clear guidelines for each bag size, and gave feedback and guidance if an element did not meet the specs. The mock up colors and design were accurately reflected in the final product, and being able to see a physical proof before purchase was very important! The team was also highly responsive and helpful in troubleshooting. The bags turned out even better than I had hoped. The print quality is top notch. I love these bags and I am proud to show them off!

Excellent service
Highly functional website.
Seemless ordering process!

Fast service, the team I work with is always easy to work with and very knowledgeable.

I almost left them but....here's why I didn't

The shortened version if you want the gist.
- **Over the Top Customer Service:** Demonstrated an exceptional level of care and attention.
- **Personalized Approach:** Actions that reflected what I would expect of myself in serving customers.
- **Ownership of Project:** Took full responsibility for my sample project with a sense of pride and commitment.
- **Value-Added Service:** All this was provided for just a simple sample, indicating a willingness to go above and beyond.

Last summer, I attended a packaging expo in Las Vegas to find a solution for sealing my product packaging more efficiently. After discussing my needs with various vendors, I learned that switching to a copacker could significantly reduce my costs from $2.00 per item to just $0.10-$0.50. This insight led me to explore copacking options, but I struggled to find the ideal partner.

Returning to Roastar for what I thought would be a temporary solution, I was astounded by the service provided. At a time when I was considering leaving Roastar for a more cost-effective solution, their actions completely changed my perspective. Despite not knowing about my tight deadline for an Amazon delivery or my financial constraints, they took it upon themselves to ensure my project received the attention it deserved. They compared my previous orders with my current needs, rushed a sample to me free of charge, and ensured the new artwork for my packaging would look its best.

The dedication to my project reminded me of a personal experience with Apple, where they went above and beyond for me despite no obligation to do so. Such exceptional service has made me a loyal Apple customer for over 15 years, and thanks to Roastars efforts, I anticipate a similarly long relationship with Roastar.

Nick Schmitt was the guy I dealt with and I am not only impressed by how well Roastar, under Nick's guidance, met my unspoken needs but also by his follow-through on delivering a superior product. His enthusiasm for the coffee business, combined with his knowledge of what roasters need, makes him an invaluable asset to anyone in the industry.

This review is my own unsolicited feedback, motivated purely by the outstanding service I received. Thank you, Nick Schmitt, and Roastar, for not just meeting but exceeding my expectations. Your dedication to quality and customer satisfaction is why I look forward to recommending you to others in the coffee business or anything that requires packaging.

Katrina was very helpful through the process. Eric was on the chat with me and tweaked exactly what we needed on our proof.

Fast shipping and the availability to oder samples are two reasons why I decided to order from Roastar. I am very excited to receive my order.