Roastar Reviews 

396
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 102 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and dedication, often going above and beyond to assist with needs. People frequently highlight the exceptional quality of products, noting their impressive appearance and reliability, which significantly contributes to branding. The ordering process is often described as easy, smooth, and efficient, with many appreciating quick responses and streamlined workflow. Overall, customers highly recommend the company, consistently noting the excellent service and positive experiences from initial samples to finished goods.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, professionalism,... See more

Product

People report positive experiences with product, consistently praising the high quality and excellent print... See more

Service

Users describe positive interactions with service, highlighting the helpfulness and efficiency of sales and... See more

Customer service

Customers consistently note positive experiences with customer service, praising its quick, easy, and... See more

Order

Reviewers highlight positive aspects of order, with many finding the ordering process easy, timely, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Roastar is my go-to company for the highest quality coffee bags. As a central part of our coffee company's branding, our bags need to look great and Roastar doesn't disappoint. They look fabulous an... See more

Rated 5 out of 5 stars

Great customer service! I made a mistake on my order and immediately emailed them and left a voice message. They responded very quickly the next morning and were able to help with refunding the acc... See more

Rated 5 out of 5 stars

Excellent Customer Service! I can't stress enough how much of a pleasure it was working with Katrina (Rep) and Eric (Design)! They helped us navigate a few prototypes and gave us suggestions on how be... See more

Rated 5 out of 5 stars

Roastar provided exceptional products and customer service support. Ana Adamski is my sales rep and she is very professional, knowledgeable, and warm. She went above and beyond to assist me with findi... See more


Company details

  1. Packaging Company
  2. Packaging Supply Store

About Roastar

Written by the company

Need fast, quality, custom-printed packaging solutions? We’ve got you covered.

Since 2011, we’ve specialized in custom-printed packaging for small businesses ready to look like a big deal. Many brands we’ve worked with (and still do) now ship nationwide and order thousands of units at a time – but that’s a far cry from our roots. Roastar started with a single digital pouch printer and a dream. That’s why we’ll always offer tiny minimum order quantities, lightning lead times, unbeatable customer support, and tools like a click-to-create design UI for all our partners without in-house designers. 

Stop by our website to explore tons of packaging features, material options (including a growing list of sustainable picks), and free resource content!

Check Us Out

A little something for everyone.

Are you a hobbyist coffee roaster looking to give your smaller batches out as gifts? Maybe your coffee packaging preference is a recyclable tin can or paper tube, rather than a bag. Our growing product offerings are based on customer feedback and staying true to our award-winning innovative spirit. We’ve also created dozens of guides, videos, templates, and case studies to support and inspire you on your packaging journey! 

The Full Product List

All About the Process

Frequently Asked Questions

Our Quick, Easy Quote Tool

Roastar - The Whole Package

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

396 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(396)

99 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Roaster makes it very easy to work with!

The Roastar Team is professional, organized, and goes above and beyond to serve their customers! They make it easy to work with, run a great operation, know and stick to their timelines, and deliver an excellent product. I would highly recommend anyone to work with Roastar!

March 11, 2025
Unprompted review
Rated 5 out of 5 stars

Aroma of the Andes

Our coffee company , Aroma of the Andes, has been using Roastar for 12 years. Great product and service. Some of the bags are taken to our coffee farm in Colombia, South America and the folks love them! Top quality products.

March 10, 2025
Rated 5 out of 5 stars

I've been purchasing pouches from…

I've been purchasing pouches from Roastar for a while now, and I couldn't be happier with their products and services. The entire process, from ordering to receiving the pouches, has been seamless and hassle-free.
Easy Ordering: The web platform is incredibly user-friendly. Creating an account was a breeze, and navigating through their offerings is intuitive. I can easily find what I need without any confusion.
Accurate Estimates: One thing I appreciate the most is their transparent and accurate estimation process. They provide clear and realistic turnaround times, which makes planning and inventory management straightforward.
Overall, Roastar has exceeded my expectations in terms of quality, ease of use, and reliability. I highly recommend them to anyone in need of high-quality packaging solutions.
Edward Ochang - Vanns Spices, LTD.

March 5, 2025
Rated 5 out of 5 stars

Great Service!

Katrina and the tech team were so patient with me. My business is my livelihood and they took designing the bags as seriously as I do. I love the finished product!

March 3, 2025
Rated 5 out of 5 stars

Katrina

Katrina - Was absolutely thorough in her response to us. She took a lot of information and boiled it down to bite size info with clear descriptors. In today's world I am often frustrated by answers that only raise more questions. Katrina did the opposite. Clarity is her calling card. And she was very quick to respond!

January 31, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

Katrina has been a pleasure to work with answering all our questions and helping us with our orders. I tried other companies and quality of packaging was not to our liking. Faster turnaround is a plus.

January 27, 2025
Rated 5 out of 5 stars

Ashely and team are spectacular

Ashely and team are spectacular. We’ve had a few tight deadlines and they’ve been great at working with us to help us move forward quickly while still delivering exceptional packaging.

Can’t say enough good things about this team.

January 23, 2025

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