Roastar Reviews 

396
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 102 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and dedication, often going above and beyond to assist with needs. People frequently highlight the exceptional quality of products, noting their impressive appearance and reliability, which significantly contributes to branding. The ordering process is often described as easy, smooth, and efficient, with many appreciating quick responses and streamlined workflow. Overall, customers highly recommend the company, consistently noting the excellent service and positive experiences from initial samples to finished goods.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, professionalism,... See more

Product

People report positive experiences with product, consistently praising the high quality and excellent print... See more

Service

Users describe positive interactions with service, highlighting the helpfulness and efficiency of sales and... See more

Customer service

Customers consistently note positive experiences with customer service, praising its quick, easy, and... See more

Order

Reviewers highlight positive aspects of order, with many finding the ordering process easy, timely, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Roastar is my go-to company for the highest quality coffee bags. As a central part of our coffee company's branding, our bags need to look great and Roastar doesn't disappoint. They look fabulous an... See more

Rated 5 out of 5 stars

Great customer service! I made a mistake on my order and immediately emailed them and left a voice message. They responded very quickly the next morning and were able to help with refunding the acc... See more

Rated 5 out of 5 stars

Excellent Customer Service! I can't stress enough how much of a pleasure it was working with Katrina (Rep) and Eric (Design)! They helped us navigate a few prototypes and gave us suggestions on how be... See more

Rated 5 out of 5 stars

Roastar provided exceptional products and customer service support. Ana Adamski is my sales rep and she is very professional, knowledgeable, and warm. She went above and beyond to assist me with findi... See more


Company details

  1. Packaging Company
  2. Packaging Supply Store

About Roastar

Written by the company

Need fast, quality, custom-printed packaging solutions? We’ve got you covered.

Since 2011, we’ve specialized in custom-printed packaging for small businesses ready to look like a big deal. Many brands we’ve worked with (and still do) now ship nationwide and order thousands of units at a time – but that’s a far cry from our roots. Roastar started with a single digital pouch printer and a dream. That’s why we’ll always offer tiny minimum order quantities, lightning lead times, unbeatable customer support, and tools like a click-to-create design UI for all our partners without in-house designers. 

Stop by our website to explore tons of packaging features, material options (including a growing list of sustainable picks), and free resource content!

Check Us Out

A little something for everyone.

Are you a hobbyist coffee roaster looking to give your smaller batches out as gifts? Maybe your coffee packaging preference is a recyclable tin can or paper tube, rather than a bag. Our growing product offerings are based on customer feedback and staying true to our award-winning innovative spirit. We’ve also created dozens of guides, videos, templates, and case studies to support and inspire you on your packaging journey! 

The Full Product List

All About the Process

Frequently Asked Questions

Our Quick, Easy Quote Tool

Roastar - The Whole Package

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

396 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(396)

99 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fabulous product and outstanding customer service!

SO impressed with Roastar and their incredible team. We not only love their product, their customer service is outstanding. I got in touch about something that was entirely my fault, and their team members went above and beyond expectations to help us get what we needed. They truly had our backs and that meant so much!

December 12, 2024
Unprompted review
Rated 5 out of 5 stars

A Big Hit!

The product I ordered is outstanding and a big hit with my friends & family!

November 21, 2024
Unprompted review
Rated 5 out of 5 stars

I recently worked with Roastar

I recently worked with Roastar for my coffee packaging and was highly impressed. The packaging quality is excellent—vibrant, durable, and perfect for showcasing my brand. The standout part of my experience was the great communication with Amanda. She was incredibly responsive and genuinely committed to helping me create the ideal packaging, guiding me through every step with care and expertise. The whole process was smooth and efficient, from design to delivery. I’d highly recommend Roastar to anyone looking for top-notch custom packaging and stellar customer support.

October 8, 2024
Unprompted review
Rated 5 out of 5 stars

Awesome Company

We've been with Roastar since the inception of our brand. We love being able to have our pouches produced and printed in the U.S. They have a good variety of products to choose from. Customer service is quick and wonderful. We just finished redesigning our packaging and they've been very helpful in the process of getting that finalized and ready for press.

November 4, 2024
Unprompted review
Rated 5 out of 5 stars

Consistent & Quality Work Every Time

We’ve been ordering our custom coffee bags from Roastar for a while now, and we couldn't be happier! The quality of the bags is outstanding, and they really make our brand stand out. Katrina, our Inside Sales & Service Rep, has been fantastic to work with—always responsive and incredibly helpful with all our questions. Highly recommend Roastar for any custom packaging needs!

October 31, 2024
Unprompted review
Rated 5 out of 5 stars

Easy process

Roaster made finding the right bag and quantity easy. Customer support was great. Helped to make sure my bag was going to come out the way I wanted!

September 17, 2024
Rated 5 out of 5 stars

Our customer care rep and single serve packets

Our customer care rep, Amanda Davison, was wonderful. It was so nice to have one point of contact who was responsive, knowledgeable, and always very positive and helpful. The website and ordering process is very easy and straightforward with lots of great options. Love the option to get samples for free! Our first order of single serve flat packets turned out great.

September 16, 2024
Unprompted review
Rated 5 out of 5 stars

Roastar has been a game-changer for us…

Roastar has been a game-changer for us at Kismet Coffee Roasters. Before discovering Roastar, we were using plain white Kraft bags, but now we have incredible custom coffee bags that truly represent our brand. The 3D modeling feature was a huge help in visualizing and perfecting our design before production, making the entire process smooth and efficient. Plus, the turnaround time was fantastic, especially considering the size of our order. We couldn’t be happier with the quality and service Roastar provides!

August 8, 2024
Unprompted review
Rated 5 out of 5 stars

Great packaging partner!

An intuitive platform that clearly lays out all of the packaging options and cost quotes without having to offer up your email address. Once we were assigned a sales rep, Amanda was very professional and responsive to our questions. Roastar offers great customer service and a quality product. As a small business, we really appreciate those things in a packaging partner as we get our business off the ground.

August 13, 2024
Unprompted review

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