Robbie Star Entertainment Reviews 64

TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

An absolute horrible human being. Booked him months in advance for a community event. Took all the money up front and job done as said in his email. He is a scam and a fraud wouldn't recommend him... See more

Rated 4 out of 5 stars

Booking procedure was easy and confirmation received quickly and we were kept upto date with emails and calls nearer to the event. Very approachable and changed content at the event to suit the crowd... See more

Rated 1 out of 5 stars

Unresponsive to emails, texts and calls! He received the deposit and couldn’t care more (non-refundable you see!). Awful experience, tried to organise my son’s birthday party, glad I didn’t send the i... See more

Company replied

Rated 1 out of 5 stars

Absolutly awful. Went to vibe in wigan. Not their fault but this man did no magic for the kids, the microphone was faulty, took an hour break after saying 10 minutes while we were all sat there waitin... See more

Company details

  1. Entertainer
  2. Children's Party Service
  3. Magician

Written by the company

Robbie Star Entertainment provides top quality entertainment at affordable prices to the entire North West of England. We are incredibly proud of the shows that we provide which is why we believe our entertainment is only the absolute best. We provide all kinds of entertainment to all types of events and venues. Wedding Magic, Children’s Parties, Pub Karaoke & Disco’s and so much more. We are passionate about our style of entertaining and we are more than just proud of the company. Robbie has been providing fantastic entertainment shows and packages to audiences up and down the UK since 2007.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

64 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Robbie previously removed our reviews and…

Robbie previous removed our reviews and closed down trust pilot when we told the truth. I’ve just noticed from previous reviews that he’s done the same to other people and it makes me mad that we couldn’t pre warn them. He didn’t show up to our daughter’s party and sent a rambling voice note and video about a blown tyre. We had a full hall of children and parents. Then he said he would be there, then didn’t show. Then he said the sweet cones would be dropped off and they weren’t. He apologised, promised a refund, magic kit, free party and to pay for dominos. None of these happened and I eventually got a refund 3 months later through the bank (after Robbie disputed it).

Posting this again as messing parents around for birthday parties is awful and it makes me feel so sad when I see other parents going through the same stress.

August 27, 2023
Unprompted review
Rated 5 out of 5 stars

An unforgettable, fabulous day!

I had the pleasure of booking Robbie Star for ouy Easter Sunday kids entertainment at the John Alker Club in Flixton, and i can honestly say it was nothing short of brilliant!
Robbie's performance was simply amazing. He had the entire room under his “spell” (pardon the pun) from start to finish. His interactive style had both kids and grown-ups alike thoroughly engaged and entertained. Robbie's ability to capture everyone's attention and keep them enthralled was truly impressive.
The kids had an absolute blast, and the feedback from the parents was overwhelmingly positive. Robbie's show was not only fun but also perfectly appropriate for all ages present.very interactive in all the right places and he has got the timing of these parties down to a fine art.
Robbie's magic had such a captivating effect that we've already seen the impact—Robbie has secured at least five bookings from attendees of our event alone, and I have no doubt there will be many more to come.
We are thrilled to have found such a gem in Robbie and can't wait to have him back for future events at the Club. If you're looking for top-notch entertainment that leaves everyone smiling and wanting more, plus a very genuine lovely guy, Robbie is your man!

it's incredibly sad seeing some negative comments because Robbie justified these to me when i asked and i have to say that is absolutely not the guy we experienced. You should book him and find out yourself
Just brilliant, Robbie. :)
Thank you for making our Easter celebration unforgettable.

Julie
Chair of the Committee,
The John Alker Club

April 1, 2024
Unprompted review
Rated 1 out of 5 stars

He takes your money and doesn't show, CON MAN

Didn't turn up to my sons birthday party, He sent a cryptic video msg bang on 1hr before he was meant to start which didn't even make any sense. Took our money and clearly doesn't care about his customers, biggest con ever. Do not trust this man. Please don't book him

May 6, 2024
Unprompted review
Rated 1 out of 5 stars

Not worth one star

Not worth one star. Biggest scam artist going. When ur placing a booking he’s very keen texts back within seconds, infact hounds until he recieved the payment in FULL may I add £220 for a Photo Booth hire. Once he had that payment contact was then sparse only replied as I didn’t give up although when he replied he sends voice notes rambling on that he’s been busy or on stage and will sort when he’s home. Funny how fast he was with the payment.
Never got a confirmation email or invoice. Asked several times never got tho just the rambling voice notes again.
Googled his company it’s coming up as DISSOLVED.

Very good at talking the talking and I fell for it you had no intentions of bringing that booth and you know it. I also want a refund ASAP

March 23, 2024
Unprompted review
Rated 5 out of 5 stars

Robbie was very professional he took…

Robbie was very professional he took the stress out of what is a busy day for parents. He kept the children captivated for the whole two hours and my daughter had the best birthday. The rabbit at the end was a big hit with the children. There was lots of information provided before the day with prompts of what his schedule was, so we knew exactly when to bring the cake what time the children ate. The party was delayed because of issues at the venue so it took a little longer for us to set up and this was out of our control, however Robbie stayed over his allotted time to make sure the party got the full 2 hours. Thank you

January 6, 2024
Unprompted review
Rated 4 out of 5 stars

Booking procedure was easy and…

Booking procedure was easy and confirmation received quickly and we were kept upto date with emails and calls nearer to the event. Very approachable and changed content at the event to suit the crowd. Set up was quick (after arriving late due to trouble on the motorway) ..and everyone enjoyed the show and the photo opportunity with the fluffy rabbit. Very accommodating to our event needs in assisting with raffles and announcements throughout the night... Will book again ...

December 22, 2023
Unprompted review
Rated 5 out of 5 stars

Robbie totally stole the show on Sunday…

Robbie totally stole the show on Sunday and made the day way more than we ever actually expected.
I have to admit after seeing a bad review on here I was apprehensive, but didn’t say anything. I truly had nothing to be worried about. Not only was Robbie’s show the quality of something you would find on a top end cruise ship, but the professionalism of the guy is totally visible in bundles. Plus, his ability to switch between “kids entertainer” around the kids and then have a very nice and meaningful conversation with adults again shows his dedication. Alfie has stated that he not “only” wants to be a magician when he grows up,he wants to be Robbie.

We’ve had amazing feedback and would book again in a heartbeat!

Thank you 😊 😘😘

December 17, 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommend

We used Robbie this weekend for my daughters first birthday party. After taking my time and looking for entertainment for the party I luckily came across Robbie. We had lots of different age children at the party so I was wanting everyone to be entertained and that’s exactly what he did even the adults enjoyed it and my 1 year old daughter was mesmerised. I cannot recommend him enough from first contacting and booking in to the day of the party he kept in contact throughout and made it all so easy for me. We will definitely be using Robbie again. Thank you so much. 😊

December 16, 2023
Unprompted review
Rated 1 out of 5 stars

AVOID AVOID AVOID

AVOID AVOID AVOID
He is a BIG scam, he sells a great package to you on the phone and takes yours deposit and you don't hear back. We paid £50 and he didn't come or get in touch. He kept texting for the deposit but once received he started to blank my messages. I've taken this further, happy to provide anyone with screen shots. Please don't get ripped off like I did.

December 9, 2023
Unprompted review
Robbie Star Entertainment logo

Reply from Robbie Star Entertainment

Hi Naila, Thank you for taking the time to go out of your way to try and harm my business online. I have to say, this review is very unfair.
It is correct that you did book a show with RSE for 9th December. I was more than happy to take the booking & excited to perform for you.
You received additional text messages regarding the deposit because you assured me over a few days that you wanted to book, and i explained that i could only hold the date in the diary for 24 hours, this is standard. You said several times that you would be completing the booking and never did. 4 days after you then did pay your deposit. this was only a few weeks back.
Usually after booking you get added into an automation flow, which sends out a few different emails talking about relevant things to do with your show. tips & tricks & videos i have made to help with the organisation etc. You did not receive these because i had to put the booking through manually as only a short period of time before the event.
I received a message on whatsapp from you on 2nd december which asked about how much is left to pay and when, i replied:
“I hope youre well. There’s £129.00 left to pay on your account.
I will get an invoice sent out to you this afternoon. You can pay it at any point up to the show day in bits or in full. Whatever is best for you.”

I then in return received a reply stating:
“We will give you cash on the dayt.
My husband isn't comfortable transferring before”
I’m very sorry that your husband doesn’t feel comfortable with my system, but this is how things run with my business. I nol longer deal with cash since COVID, & because of trouble that i have experienced too many times we now request payment with a min 24hrs to the start via transfer, debit card, OR Paypal.

I received another whatsapp message from yourself which simply stated
“Please can I have my £50 back
We would like to cancel”

At this point, I cancelled the show as requested. I had not replied to your whatsapp message = because i was much more focussed on making sure the customers that i had over the following week who were happy with my booking system & payments policy were receiving my support in getting there events ready. I did also send you the cancellation confirmation via your email.

When booking one of our shows or packages you agree to our booking terms and conditions, you can see a fulll list of these terms and conditions on the website, or by clicking this link https://ed48e40f-c267-4690-b59f-90884693fd81.filesusr.com/ugd/a04269_a8e0d9908ae8411ab46ff27385f39050.pdf

I would like to particularly draw your attention to the following:
1. Payments. Payments for services rendered by ROBBIE STAR ENTERTAINMENT LTD
must be settled in full 24 hours prior to the scheduled show commencement.

b. Cancellations - Notice of Less Than 7 Days. In circumstances of show cancellation
with less than 7 days’ notice, the Client shall remain liable for the full quoted price,
excluding the booking deposit.

You would of course as per the ts&cs be forfeiting your deposit on both of these terms and actually because you cancelled on 6th for a show booked for 9th technically you should be liable for the rest of your invoice payment. Which i have chosen not to chase.

To sum up, i think this review is very unfair, misleading and slanderous and i very much hope it doesn’t serve to put potential new customers off booking my shows. ROBBIE STAR ENTERTAINMENT ⭐️ is my hearts very passion and i am proud to say i happily go above and beyond in order to make sure my customers are totally happy with my shows, I am far from a “BIG scam” like you have described. You were a very unpleasant and awkward customer from the start. I am of course very sad your experience was like this, but equally i believe i have stayed professional and true to my terms and conditions which are there to make things smooth and easier and have been followed without effort or error by hundreds of customers.

Rated 5 out of 5 stars

Robbie has been amazing helping me with…

Robbie has been amazing helping me with organising the party going above and beyond with designing personalised invitations and party agenda to match our spooky theme. We can't wait for the actual party and know that Robbie takes great pride in what he does and we can't wait for the party day.

August 16, 2023
Robbie Star Entertainment logo

Reply from Robbie Star Entertainment

Awww thanks for this. It’s the first time I think I’ve received a review before the party! I have to say though that you and I have spoken so much on the phone and gone off topic sometimes so much that I certainly regard you much more a friend now than a customer!
I can’t wait to perform as a zombie magician at Alianna’s Party! ❤️🎉

Rated 5 out of 5 stars

Highly reccomend, sons 4th birthday!

I booked Robbie for my sons 4th birthday, after booking him I was unsure if my son actually knew what a magician was, would he sit still, would his friends enjoy it. Robbie was fantastic and reassuring, answering all of my queries quickly and with enthusiasm. Approaching the date I had a wobble and read some pretty horrific reviews, I then became skeptical and worried. However he was booked and within 48hrs he was due to turn up, I had no option but to hope for the best. He did not disappoint! My son smiled and laughed throughout, he got the parents involved (some who will probably never talk to me again..... joke) but was overall a great show for all ages. If in doubt drop him a message I'm sure just after talking to him you will be sold. I never read reviews becuase if I did, I would never do anything ever again and I certainly never leave them. However, after reading the reviews I questioned Robbie and he openly and honestly told me his side, held his hands up to some truth but nothing in comparison to what I read. So please don't let the negative reviews put you off. Great guy, great show highly reccomend

July 30, 2023
Unprompted review
Rated 5 out of 5 stars

Used many times

I’ve used Robbie twice myself for my boys parties and this time I attended as a guest at my friends sons. He never fails to impress me or make me laugh my boys were so excited to see him when he came and we all had an amazing time. We even had a cheeky drink later on which was also hilarious I would not use another entertainer since meeting rob he can adapt to any age range and also has the adults entertained five stars for me 🥳

July 22, 2023
Unprompted review
Rated 1 out of 5 stars

Worst experience I have ever had…

Worst experience I have ever had planning a party. Robbie was meant to be at the venue at 4pm to set up ready to start at 4:30 when my daughters party was due to start. However he didn’t turn up until 5:15 and started at 5:45. This make me extremely stressed and anxious for the entirety of my daughters party. I was so upset by the time he arrived I left my daughters party to have a breather to make sure I didn’t create a scene. I paid £179 for half of what I was meant to receive. After Robbie was done he offered a paid refund which I was obviously due although it was only £50 and not half which I was clearly within my rights to request I accepted the £50 and he said he would send it the next day. Two weeks after the event I still haven’t received a penny although I sent my bank details the same day for him to be able to do the transaction. I have had countless excuses even using his childhood been in pubs as reasons to why I haven’t yet received my money. I messaged Robbie back a lot of times and was replied to telling me he didn’t have time to read my messages and he would send me proof he had requested a part refund which he never did. He told me it would take 28 days to refund even though he said before leaving the party he would do it the next day. Robbie ruined my 6 year old daughters party and I do not recommend him to any one

July 7, 2023
Unprompted review
Rated 1 out of 5 stars

Avoid, avoid and avoid

Unresponsive to emails, texts and calls! He received the deposit and couldn’t care more (non-refundable you see!). Awful experience, tried to organise my son’s birthday party, glad I didn’t send the invites out I am sure he wouldn’t even turn up (and I saw that happened to someone already who left a review, I wish I had read that earlier). Total fraud, advertising things included in the packages you pay for and when you ask how to get them no response.. a massive NO

July 12, 2023
Robbie Star Entertainment logo

Reply from Robbie Star Entertainment

Hi Leah, I’m sorry that you had such a “bad experience” with the company. It’s sad you felt the need to write a review with ONE star, when you didn’t even actually get to see my party experience.
I’ve looked back through our history and I can see we responded to 6 emails from you. You did send a total of 9 so I apologise that 3 went without a response.
From the time you booked, to the time you cancelled was 8 days. The invitations that you are referring to can all be ordered in the online members area which you had access to, I can see that you managed to sign in ok a number of times. One of our email responses to you was also explaining step by step how to click on to order your digital invites.
I’m yet to have any mum have the same or even similar troubles ordering these invites as what you did.
During this time period I also had a personal situation going on, therefore had to have someone else running my office for me. When I returned I sent another email (separate to the ones mentioned above) explaining this circumstance to you). This email included a £100 voucher for you to use on the gold package which was the package you originally booked. As a way of apologising for allowing you to feel like that. You didn’t respond to that email either.
Instead you have taken to trustpilot to write 2 separate reviews about a party you cancelled before the show and a free digital invite that you never ordered. But thank you so much for your feedback and I truly hope we get to make one of your future events super magical. Your voucher has no expiration date ;)

Robbie x

Rated 5 out of 5 stars

A great entertainer/magician for a birthday

Hired Robbie for our daughter's 4th birthday and he did not disappoint.
Robbie created a fun and energetic atmosphere with some great party games and dances, along with magic tricks that had the children (and adults) fooled!
He managed to adapt his show perfectly for the young age group and everyone thoroughly enjoyed! The addition of his magical bunny sidekick at the end topped it off and the children loved having a stroke and cuddle with the bunny!
I highly recommend Robbie; a great entertainer and really nice guy.

July 8, 2023
Unprompted review
Rated 5 out of 5 stars

We booked Robbie for our little boys…

We booked Robbie for our little boys 5th birthday party at our home.
He was a great hit with all the children especially considering he had to perform in our tiny kitchen dinner.
He was very funny and professional and kept the kids and adults entertained for the whole two hours.
The kids said it was the best party they had been too!
I would highly recommend him.

July 16, 2023
Unprompted review

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