Robbie Star Entertainment Reviews 64

TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

An absolute horrible human being. Booked him months in advance for a community event. Took all the money up front and job done as said in his email. He is a scam and a fraud wouldn't recommend him... See more

Rated 4 out of 5 stars

Booking procedure was easy and confirmation received quickly and we were kept upto date with emails and calls nearer to the event. Very approachable and changed content at the event to suit the crowd... See more

Rated 1 out of 5 stars

Unresponsive to emails, texts and calls! He received the deposit and couldn’t care more (non-refundable you see!). Awful experience, tried to organise my son’s birthday party, glad I didn’t send the i... See more

Company replied

Rated 1 out of 5 stars

Absolutly awful. Went to vibe in wigan. Not their fault but this man did no magic for the kids, the microphone was faulty, took an hour break after saying 10 minutes while we were all sat there waitin... See more

Company details

  1. Entertainer
  2. Children's Party Service
  3. Magician

Written by the company

Robbie Star Entertainment provides top quality entertainment at affordable prices to the entire North West of England. We are incredibly proud of the shows that we provide which is why we believe our entertainment is only the absolute best. We provide all kinds of entertainment to all types of events and venues. Wedding Magic, Children’s Parties, Pub Karaoke & Disco’s and so much more. We are passionate about our style of entertaining and we are more than just proud of the company. Robbie has been providing fantastic entertainment shows and packages to audiences up and down the UK since 2007.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

64 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Avoid

If I could give Robbie a 0, I would. Shocking experience from start to finish. Never showed up to my daughters 4th birthday party, despite numerous confirmations.
Robbie gave the ridiculous excuse of his system double booking him. He was apologetic and said he would give me a full refund, plus panto tickets, plus a free party HAHAHAA!! He then said that he’d refunded me, which still hasn’t appeared in my account, 6 months later. He hasn’t responded to me since February and has even ignored the CCJ that I issued in April.
This guy is honestly the biggest fraud ever, clearly doesn’t understand how utterly devastated my daughter was when no entertainment showed up. The humiliation of having to tell 30 children and parents that no one was coming to entertain them. And the anger of having to pay him £179, plus £70 for room hire for him to perform.
Seriously Robbie Star, sort yourself out and send me my refund. Edited today on request of Robbie Star to remove his actual name, however a year on and I’m still waiting on my refund and contact from the CCJ sent. Can see from other reviews that he’s still messing with people and stealing their money.

December 20, 2023
Rated 2 out of 5 stars

Daughters 4th birthday party

The entertainment was due to start at 1pm, he did not start until 2pm due to running late at a previous event. I was not contacted prior to his arrival to advise of this. Thankfully I had a face painter to keep the kids busy. Due to late start the event felt rushed and unorganised, there were technical issue no doubt due to the rush of setting up. I was told a part refund would be sent but to date nothing has come through nor have I had any correspondence.

April 28, 2023
Robbie Star Entertainment logo

Reply from Robbie Star Entertainment

Hi Rachael,
First of all, let me thank you for sharing your experience with us. Although it makes me sad knowing that I have a dissatisfied customer, it’s important for me because i only ever want the company and the show to grow bigger but most importantly better and better.
Just to clarify some things you have said in your review though. Correct, I was running late on the day, this was completely out of my control. The first event I was booked to perform at had delayed me (quite drastically). In the end I had to make the decision to pull the second part in order to leave to get to you. (The organisers were totally fine with this as the delay was sadly their fault).
I then had my car blocked in when leaving and the delay and the stress just kept getting worse and worse.
You’ve said in your review that you wasn’t contacted prior to my arrival, yet we spoke?
The technical difficulties that I experienced when trying to get the show off the ground was due to a faulty wire, as soon as i identified which wire was the culprit, i soon had a brand new one in place and the system ready and working. I have looked back on my iPad log (i use an app called go button to run the show sound and lights and give you the performance timings). Go button was reset three times each time running for 2 minutes, meaning the technical difficulties caused no more than 5 minutes of interruption.
Again, very disappointing, but i like to look at positives and as I was able to identify, replace and run the new wire all within 5 mins knowing that it could have and would have taken many half an hour or so, I still believe i did the very best i could. A faulty wire is something that i cannot control happening and luckily my new system only uses a select few wires so it’s very rare that this happens.

It’s upsetting to hear you say you feel that the event was rushed. And you have made a rather big point about me running so late, but you’ve not mentioned anything about me running the show over time by just over an hour, which including the break means i actually spent more time with you than you had booked for. So much so that i was the last person in the building with the cleaners.

It also makes me sad because i truly believe the show i delivered on the day was fantastic. I had quite a few people come up to me afterwards and compliment the show as well as one of Sophias friends mums now becoming a customer.
Most importantly, i think i did the best job i could in making sure Sophia had the best time with my show. she certainly seemed to enjoy it and was a very lovely polite girl.

Because of the late arrival, I did yes offer to part refund your fee (£40) so you actually only pay for my mini fun time show. I did this as a token of goodwill and apology even though there was nothing else i could have done on the day to change the events.
This wasn’t prompted by yourself or any of your party. Infact when leaving i was very much under the impression that you yourself was satisfied and happy with the entertainment i had provided.

You say you haven’t had any correspondence, but your show was only this weekend. I am out of the office on Mondays and Tuesdays, yesterday i was out with school shows and I’m just picking up this message now.

I have issued a part refund for you, please allow 5 working days for this to show on your statement, however you will be able to see this on the “my account” section of my website by logging in the same way you booked.

Again, I’m very sorry that your event didn’t work out the way you wanted. I really hope the birthday girl had the best time ever though and i hope you can see and understand that i really did try everything in my power to make it work.

Robbie x

Rated 5 out of 5 stars

Excellent value

Excellent value, the kids loved him. Great to deal with and very reasonably priced. Just book him.

April 29, 2023
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Reply from Robbie Star Entertainment

Love this review Rick. Straight to the point! Thank you 😊 x

Rated 5 out of 5 stars

Booked Robbie’s kids party package

Booked Robbie’s kids party package. Was excellent from start to finish. Interactive and high energy. Fun for the kids and the adults. Would definitely recommend.

April 23, 2023
Unprompted review
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Reply from Robbie Star Entertainment

❤️

Rated 5 out of 5 stars

Best party ever

Best party ever!
Can’t recommend Robbie enough. Created a great atmosphere with the perfect balance of magic, and fun for not only the children, but surprisingly the adults also.
We will be sure to use again.
⭐️⭐️⭐️⭐️⭐️

April 21, 2023
Unprompted review
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Reply from Robbie Star Entertainment

Happy Magician 😊

Rated 5 out of 5 stars

What a brilliant show

What a brilliant show. I was apprehensive at first that I would enjoy it. The way Robbie interacted with the crowd not just the children grown ups too, got everyone involved. I'd say nearly all the adults were laughing as much as the kids. Brilliant would definitely see again

April 12, 2023
Unprompted review
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Reply from Robbie Star Entertainment

Awww. Thanks Laura. That’s lovely to hear! It was a lovely show today. Leeds definitely prove a great audience! I can’t wait to return!
Finley was brilliant performing with me too!

All my love & magic!

Robbie x

Rated 5 out of 5 stars

Absolutely Fantastic!

We hired Robbie for a 5th birthday party.
We were nervous setting this up as this was our first big party and we’ve never had to keep so many kids entertained before.
We needn’t have worried at all! Robbie was absolutely fantastic and had the kids (and parents) in absolute hysterics the whole time! The birthday boy was in awe and hasn’t put his magic tricks set down, since.
The little bunny closing the show was the perfect wind down for the children as they left and collected their sweeties.
I’ve had lots of excellent feedback from parents advising their children came home full of beans and enthusiasm having had “The best time ever!”
I really can’t recommend Robbie enough!
Not only did he do an amazing job with the party, he was also very accommodating and flexible to our requests. His party service excellent value, too with very affordable prices.

We’re looking forward to next year, already!

March 26, 2023
Unprompted review
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Reply from Robbie Star Entertainment

HI Sinead. Im only just catching up with admin and managed to see this review. What kind lovely words, so thank you so much! I hope to see you again soon! Robbie x

Rated 5 out of 5 stars

Party for younger kids

We hired Robbie for a small birthday party of 2 to 5 year olds at home. They all loved it! He tailored it really well to the young audience keeping them engaged and laughing while keeping the adults involved too.

At the end they all got to meet the Rabbit, which the younger ones especially liked. Overall it's a really good high energy show.

Really made the party unique and it's a good price especially compared to hiring a soft play or kids area for an afternoon. Would definitely choose Robbie again.

March 24, 2023
Rated 5 out of 5 stars

Robbie everything we wanted and more.

Robbie everything we wanted and more.
Perfect host loved by all the kids.
He did a 5 year old party and lots of parents have taken Robbie's number after watching how well the party went.

March 11, 2023
Unprompted review
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Reply from Robbie Star Entertainment

Hi Rick, Thank you for taking your time to review the party. It was a great party. The audience were fabulous, the children’s were polite and kind and the adults were all up for having some fun. I really enjoyed myself! I hope i get to meet you guys again one day.

All the best.

Robbie x

Rated 5 out of 5 stars

Robbie made out daughters 1st birthday…

Robbie made our daughters 1st birthday party! He kept a range of kids of all different ages entertained…and kept the adults laughing as well.
He was so professional and really tailored his act to our party.
couldn’t recommend enough - thank you again so, so much! He took time to chat to all the kids and answer questions on the magical rabbit and made sure everyone got all the photos they wanted.

February 25, 2023
Unprompted review
Rated 5 out of 5 stars

1st Birthday and christening

Robbie was booked for my little girls 1st Birthdad and christening. There was a mix of ages at the party but Robbie was great with them all. The adults enjoyed a break whilst the kids were entertained and the kids all had a great time. Robbie was very friendly, easy to arrange the day with and vert accomodating. Thank you Robbie for making the day more special.

February 19, 2023
Unprompted review
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Reply from Robbie Star Entertainment

Awww, I’ve only just managed to see this! I just wanted to reach out my gratitude for having me! I’m so glad you all enjoyed it and to hear you at i made it more special makes me even happier! I hope to see you again sometime!
Robbie x

Rated 5 out of 5 stars

Fabulous Children's Party

Robbie was the entertainer for my great niece's 7th birthday party. Even though he had major transport issues (could happen to anyone) he arrived in time to be able to conduct an excellent session with the children. They loved it! He was totally professional and worked well with his audience in a completely appropriate fashion. Highly recommended.

February 4, 2023
Unprompted review
Rated 5 out of 5 stars

Robbie Star Excellent Entertainment

Robbie Star made my granddaughter's 7th birthday her best birthday party experience ever. My granddaughter is autistic and can really struggle with noise, new people and busy stimulating environments. All this was set aside when Robbie arrived and made such a powerful connection with her and all her friends that they were all drawn in to the joy of the afternoon.
From the moment of first laughter to the beautiful moments of calm with the sweetest little rabbit and Robbie this 7th birthday party could not have been more perfect.
My granddaughter will always remember the joy and fun and the magic of this day. Her pride in herself (and the confidence Robbie inspired in her) to 'do magic' will be a moment that will stop with her for years to come.

I hope (at another event or birthday) we see you again Robbie with your non-stop dancing, laughter, jokes, magic, fun and happiness.
THANK YOU for all the joy, fun, magic and memories you gave everyone (mums, dad's, aunties, uncles and children) yesterday.

February 4, 2023
Unprompted review
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Reply from Robbie Star Entertainment

I honestly cannot tell you how reading this review this morning has warmed my heart! It truly bought more than just a tear to my eye! I am o so pleased that she had the best party ever, she truly deserved it. She is a beautiful soul with so much to give. I can’t wait to cross paths again.

All the love and magic in the world <3 x

Rated 5 out of 5 stars

Absolutely fantastic

Absolutely fantastic, the kids loved him, the adults loved him, he had the patience of a saint keeping all those kids in tow. After the show while we were clearing up and Robbie was packing his stuff away we had a lovely chat, he is a very pleasant and engaging young man. I would highly recommend him for your child’s party 🎊 🎈 🎉

January 29, 2023
Unprompted review
Rated 5 out of 5 stars

Seriously if you are looking for…

Seriously if you are looking for somebody to entertain your children along with the grownups, then hire Robbie. He was hilarious and the kids & parents absolutely loved him. The parents have been talking and messaging me about where I found him.

January 29, 2023
Unprompted review
Rated 5 out of 5 stars

Great entertainment for a kids party

“ I booked ROBBIE STAR ENTERTAINMENT for my daughter's 6th birthday party.

Robbie was great from the get-go. Booking was easy and I was kept informed.

The set-up was professional and didn't take long to do. Kids arrived and were welcomed.

The kids really enjoyed it and got involved with the magic. My daughter was given a special part in the show, which was great. She was a bit shy, but soon got involved with Robbie's warm, friendly approach.

There was a chance for the children to meet the rabbit at the end and have pictures taken.

Robbie also got parents involved. It was nice to see.

I would highly recommend ROBBIE STAR ENTERTAINMENT for all-round entertainment and being a pleasure to deal with. “

July 30, 2022
Unprompted review
Rated 5 out of 5 stars

5th birthday party

Booked RSE for my son's birthday and it was the best decision I made. The venue had double booked us so we had to use a smaller room which wasn’t suitable, and then I messed up with the timing of the event, however, Robbie saved the day! He stayed longer than I planned and was amazing with the kids and adults.

I would advise RSEto anyone looking for an entertainer. I’ve seen a few children’s entertainers and he is head and shoulder above them.

September 9, 2022
Unprompted review

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