Robert Gatward Jewellers Reviews 

My Rolex was accidentally broken.
The staff were so helpful on the phone and in person and also friendly yet professional.
Could not fault the experience.
The watch was also repaired in under 4 weeks.
Would recommend to anyone.

Great people, great jewellers. Very happy with the watch i bought from Robert Gatward, price and service were excellent. Really well looked after by the staff from start to finish, made to feel like a valued customer. The Windsor store was excellent too, fantastic range to look at, from the brands they stock. So impressed i ordered another watch.

Thank you for looking after my mum and her partner. You made his 50th a very special and memorable day for them both. Top service, as always.

I ordered my new Tudor FXD GMT online and found the process really easy. I called the morning after as I had some questions and received really helpful guidance. The day after my new watch arrived and I’m thrilled. I would recommend Robert Gatward Jewellers as my experience has been extremely positive

I knew what I wanted and this watch is exactly what I wanted. The price was good. The service was exceptional. My parcel was protected very well. It arrived when I was told it would and in pristine condition. Thank you very much Robert Gatward.

Rolex representative in Windsor store was extremely kind and helpful in listening to my interest, and was able to accommodate my needs. With this level of service, I decided to switch to RG for my future watch purchases. Recommended to all.

From my initial enquiry right through to collecting the watch, the entire experience was outstanding. The team were incredibly friendly, professional, and genuinely helpful at every stage. Communication was clear, everything was handled smoothly, and I felt completely confident throughout the process. I wouldn’t hesitate to recommend them and will definitely use them again in the future.

This was my first time using Robert Gatward Jewellers. I ordered a watch online, I was a little apprehensive as it was an expensive item. I rang the store and was given reassurance and the item was dispatched the same day and arrived within less than 24hours by recorded delivery and with a full tracking service The watch is perfect and I would definitely recommend and would not hesitate to use them in the future

As soon as you walk through the door you are greeted with a warm smile makes buying a watch from them a great experience with the professional staff the knowledge and professionalism they take time to explain every aspect of the watch you are buying, would highly recommend them to my family and friends keep up with the good work and hopefully seen you soon

Professional, knowledgable and friendly personal service from all members of the team. I really felt that the was a genuine desire to get to know me as an individual as well as a customer..

Fantastic customer service, very knowledgeable friendly staff & service with a smile. The coffee was good too..

This was our third visit and purchase from Robert Gatward Jewellers. Duncan and all the team made us feel so very welcome, the champagne was flowing and he made the purchase of our wedding and engagement rings so very special. David & Sally

Service over the years has always been exceptional. Lee, particularly has done a fantastic job over the last couple of years and has always managed my expectations, provided excellent ongoing support and advice..

Would absolutely recommend Robert Gatward. They had a watch in stock that I had been trying to find and purchase for some time, a display model and well priced. They responded to my questions same day. On ordering, the watch arrived next day brilliantly packaged and exactly as described.
Brilliant service, Thank You

Staff are incredibly friendly and personable. Very easy to talk to. Leon is a credit to your business. His knowledge of Rolex watches and the brand is second to none. Will definitely return in the future!

Felt like I mattered, during the purchase my daughters were included and made part of the personalization.

Sharon looked after us and I was looking to buy some Diamond Earrings for my wife. Extremely happy with the service we received and I didn't feel forced into anything, well not by your staff ;-).

Sharon also answered all of our questions.

I called her later as my wife couldn't make her mind up and she put them aside. When I picked them up she kindly gift wrapped them for me, again not rushed out of the store. Felt a valued customer.

Helpful and professional staff. Nice surroundings. They opened on a Sunday to facilitate customers at the busiest time of year. I will use them again.

Throughout are visit we were treated with courtesy and professionalism. The teams product knowledge was excellent..

I waited almost 8 months for my ring to be made . The first ring they gave me was not what I ordered ( a solitaire with small stones on each side down the band ) I ordered a three stone with small stones down the band . I so they had to remake it . I had given them sentimental diamonds , bar one that they supplied . Then had to wait until after Christmas and end of January 2025 , as the workshop closed. Once I got it , it was catching on everything , so we took it back .My husband would not let me back to the store as I was quite unhappy. When he went to collect it they all TESTED it etc . However it is still the same as before, it is sharpish and catches on everything , still . But here is the biggest gripe I have , Laura said that they had decided that I could not ever take it back . Considering I had only taken it back that once and I had waited for such a long period , I find it an insult. My husband will be upset that I have written this review. But I feel that we were treated with disrespect as I was not rude to them . The only thing I felt was they took the sparkle out of my engagement ring with their attitude. I would NOT recommend them . I guarantee I would not be complaining if this was not valid . Lesley L